Software Engineer, CX

NICE
Pune, India
On-siteCareer-pivot friendly

Who this role is best for

A natural match if you have hands-on Java development experience and a background in multi-tier web application development.

Best fit for

  • Candidates with 3+ years of Java web and server-side development experience
    — “3+ years of hands-on experience as a Java Developer (Web & Server side using Java)”
  • Individuals who can break complex engineering tasks into manageable deliverables
    — “Break hard engineering problems into shippable pieces and get them out the door”
  • Professionals comfortable with AI-powered solutions and automation tools
    — “Build AI-powered solutions - LLMs, agents, automation.”

Things to consider

  • Requires 2 days per week in-office for collaborative work
    — “2 days working from the office and 3 days of remote work, each week”
  • Strong English communication skills are essential for daily operations
    — “Very strong verbal and written English skills”

How to stand out

  • Highlight your experience with Cucumber for integration testing in your resume
    — “Experience to write integration tests using the cucumber framework”
  • Emphasize your ability to work in a global matrix environment on your profile
    — “Comfortable with working in a complex matrix environment”
  • Showcase your hands-on DevOps and CI/CD experience in your application materials
    — “Hands on experience with Continuous Integration/Delivery and Test-Driven Development”
  • Demonstrate your understanding of performance tuning and defect resolution
    — “Strong understanding of Performance Tuning and troubleshooting.”
Pace · SteadyCollaboration · HighAutonomy · MediumDecision Impact · Individual

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • developing and maintaining NICE CXone software platform
  • interpreting business requirements
  • participating in technology evaluations
  • writing integration tests
  • operating in a global environment
Typical background
Java developmentbackend software engineeringagile methodologies

Skills & requirements

Required

JavaSpringHibernateRESTMulti-tier Web Application DevelopmentUnit TestingCode ReviewsPerformance TuningTroubleshootingAgile Development ProcessesDevops ToolsIntegration TestingContinuous Integration/deliveryTest-driven Development

Preferred

AILlmsAgentsAutomationCucumber Framework

Stack & domain

JavaSpringSpring BootHibernateJSONRESTMulti-tier Web Application DevelopmentRelational Database ConceptsAgile FrameworkDevops ToolsUnit And System Level AutomationPerformance TuningTroubleshootingContinuous Integration/deliveryTest-driven DevelopmentCucumber FrameworkAnalyticalProblem-solvingVerbalWritten CommunicationInterpersonalPresentationAICloudDigital

About the role

Original posting from NICE via Greenhouse

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

The Software Engineer develops tests and maintains the NICE CXone software platform. Key responsibilities include all tiers of the NICE CXone technology, including (but not limited to) design and development of NICE CXone products and features, unit testing, code reviews, resolving defects encountered during the QA cycle, supporting the production environment, and assisting other developers in a team environment utilizing agile development processes. 

How You’ll Make an Impact

Work as an Individual Contributor on complex Reporting based projects

Should be able to interpret the business requirements and discuss with technical team/designers

Participate in technology evaluations and Proof of Concepts

Bachelors in computer science

3+ years of hands-on experience as a Java Developer (Web & Server side using Java)

Strong OO design and code skills

Expertise in application development using Java, J2EE, Spring, Spring boot, Hibernate, web services standards and related technologies ( JSON, REST)

Demonstrated experience with multi-tier web application development 

Solid understanding of relational database concepts

Exposure & hands-on experience with Agile framework & DevOps tools

Experience with automation in unit and system level (jUnit/TestNG)

Strong understanding of Performance Tuning and troubleshooting.

Strong analytical and problem-Solving abilities

Experience to write integration tests using the cucumber framework

Excellent verbal, written communication, interpersonal, and presentation skills

Have you got what it takes?

Partner with AI Transformation Leads to deliver software that moves client metrics

Operate in cockpit mode. You steer. Your agents execute. Claude Code, Codex, and others write code, run tests, open PRs, update tickets, read and prioritize your email - GitHub, Jira, calendar, all of it. You engage with these systems through your agents, not around them. And you set that standard for your team

Break hard engineering problems into shippable pieces and get them out the door

Make smart trade-offs between elegant code and shipping fast

Build AI-powered solutions - LLMs, agents, automation.

Hands on experience with Continuous Integration/Delivery and Test-Driven Development

Demonstrated ability to influence others, especially in sensitive or complex situations

Great initiative: proven ability to tackle projects with a can-do attitude

Proven experience in operating within a global environment

Comfortable with working in a complex matrix environment

Very strong verbal and written English skills

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere

Requisition Number: 11804

Reporting Into: Tech Manager

Role Type: Individual Contributor

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

Source: NICE careers (Greenhouse)

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