Geared toward experienced project managers comfortable with multi-stream client implementations and cross-functional coordination.
Derived from job-description analysis by Serendipath's career intelligence engine.
Original posting from NICE via Greenhouse
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
The Project Manager (PM) in NiCE Actimize Professional Services is accountable for end‑to‑end delivery of client implementations, from Sales handover through Go‑Live and transition to Managed Services / Support.
The PM owns delivery governance, scope, schedule, budget, risk management, and client communication, ensuring projects are delivered on time, within scope, and in line with contractual commitments, using the PS Actimize Project Delivery Methodology (PDM).
Travel: As required for customer engagements
Timing: US Shift (5 PM to 2 AM IST)
How will you make an impact?
Develop and maintain the integrated project plan, covering all cloud project lifecycle phases
Own scope, schedule, budget, and resource planning
Establish and maintain RAID (Risks, Assumptions, Issues, Dependencies)
Define and manage the communication plan (weekly status, SteerCo, exec updates)
Drive day‑to‑day execution across Business Analysis, Architecture, Data, Configuration, and Testing teams
Track progress against milestones and proactively manage slippage
Coordinate cross‑functional dependencies (PS, DevOps, AppOps, Product, Client)
Act as the single point of accountability for delivery outcomes
Manage scope changes through formal Change Request / Change Order processes
Own project financials: forecasting, burn tracking, margin awareness, and invoicing alignment
Escalate risks impacting scope, timeline, or commercials early and transparently
Coordinate Go‑Live activities with Ops and Client teams
Track and manage UAT issues to closure
Have you got what it takes?
8–12 years of experience in enterprise software / SaaS project management
Strong experience delivering Professional Services implementations
Proven ownership of scope, schedule, budget, RAID, and governance
Experience managing multiple, complex, multi‑stream, client‑facing programs
Excellent stakeholder management and executive communication skills
Hands‑on experience with change control and financial tracking
Proven experience identifying, structuring, prioritizing, and resolving complex delivery problems across technology, data, and client domains
Strong experience managing high‑severity delivery issues, including root‑cause analysis, corrective action planning, and executive escalation
Good to Have
Experience in Actimize, Financial Crime, AML, Fraud, Compliance, or Banking technology
Exposure to cloud‑based enterprise platforms
Experience in service industry
PMP / PRINCE2 / PMI or equivalent certification
What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!
Enjoy NiCE-FLEX!
At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
Req ID - 11168
Reporting to - Director, Program Management, Actimize
Role Type - Individual Contributor
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
Source: NICE careers (Greenhouse)