Sr. Payer Customer Success Manager

Pointclickcare
United States
RemoteCareer-pivot friendly

Who this role is best for

A natural match if you have enterprise healthcare account management experience and a track record in value-based care.

Best fit for

  • Candidates with experience managing large healthcare systems and influencing executive decisions
    — “operate as a trusted executive partner to senior healthcare leaders”
  • Individuals who have led cross-functional initiatives in value-based care and population health
    — “Proven ability to lead complex cross-functional initiatives in dynamic healthcare environments”
  • Professionals with a background in post-acute care and SNF operations
    — “Knowledge of post-acute care workflows, Skilled Nursing Facilities (SNFs), and transitions of care is highly desirable”

Things to consider

  • 30% travel requirement may impact flexibility for remote-only candidates
    — “Approximately 30% travel, including customer-facing engagements”
  • This role demands a high level of strategic thinking and long-term partnership management
    — “Develop and execute strategic account plans that drive customer outcomes, adoption, retention, growth, and long-term partnership success”

How to stand out

  • Highlight experience in executive stakeholder engagement and strategic planning in healthcare
    — “Build and maintain relationships with executive stakeholders, including C-suite leaders”
  • Emphasize measurable outcomes in value-based care and population health programs
    — “Create compelling executive narratives that demonstrate measurable value”
Pace · Fast PacedCollaboration · HighAutonomy · MediumDecision Impact · Team

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • successful strategic account plans
  • high customer retention and growth
  • measurable value realization
Typical background
customer successhealthcare consultingaccount management

Skills & requirements

Required

Customer Success ManagementHealthcare Industry ExperienceStrategic Account ManagementExecutive Stakeholder EngagementValue-based Care Initiatives

Preferred

Population Health ProgramsCare Coordination StrategiesPayer-provider Collaboration Models

Stack & domain

Customer SuccessHealthcare Domain KnowledgeValue-based Care InitiativesPopulation Health ProgramsCare Coordination StrategiesPayer-provider Collaboration ModelsPost-acute Care WorkflowsSkilled Nursing Facilities (snfs)Transitions Of CareLeadershipCommunicationStrategic Decision-makingProblem-solvingTeamworkHealthcare

About the role

Original posting from Pointclickcare via Lever

The Role 

PointClickCare is seeking a Senior Customer Success Manager to serve as a strategic advisor to some of the nation’s leading healthcare organizations. This role is responsible for managing complex enterprise relationships across payers. 

This is not a traditional customer success role. The successful candidate will operate as a trusted executive partner to senior healthcare leaders, helping customers achieve strategic, operational, financial, and clinical outcomes through effective adoption and optimization of PointClickCare solutions. 

The ideal candidate combines strong enterprise customer success expertise with deep healthcare domain knowledge, including direct, hands-on payer experience, and a demonstrated ability to navigate highly matrixed healthcare organizations at the executive level. They must be comfortable engaging C-suite stakeholders, influencing strategic decisions, and driving measurable value realization across large enterprise accounts. 

Direct experience working within or alongside payers or payer-provider risk arrangements is required for this role. Experience supporting value-based care initiatives, population health programs, care coordination strategies, and payer-provider collaboration models is strongly preferred. Knowledge of post-acute care workflows, Skilled Nursing Facilities (SNFs), and transitions of care is highly desirable. 

What You’ll Do 

Serve as the primary strategic advisor for a portfolio of enterprise payer customers. 

Compensation:

At PointClickCare, base salary is one of the many components that make up our total rewards package. The US base salary range for this position is $118,000 - $132,000 (Exempt)+ bonus + benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all US locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.

Source: Pointclickcare careers (Lever)

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