Sr. Software Engineer, Customer Experience Engineering

Snowflake

CA-Menlo Park +2 more

Who this role is best for

A natural match if you have experience in building intelligent data applications and leading cross-functional projects. This role favors candidates with 6+ years of hands-on software engineering and a background in cloud environments, with opportunities in Menlo Park, Seattle, and Dublin.

Best fit for

Candidates with 6+ years of software engineering experience and leadership in high-impact projects
— “Demonstrated technical leadership experience, such as being an architect or tech lead for high-impact projects.”
Individuals who enjoy extracting intelligence from diverse data sources and solving complex customer issues
— “excited by the challenges presented by extracting intelligence from a wide variety of data sources”
Candidates skilled in Java, Python, or similar languages and comfortable with cloud environments
— “Excellent debugging and troubleshooting skills, especially in a cloud environment.”

Things to consider

This role demands a strong grasp of modern application design and API patterns for large-scale systems
— “Deep understanding of modern application design architecture, good API design patterns, performance, and scale.”

How to stand out

Highlight experience in building diagnostic or intelligent data applications in your resume and interviews
— “building intelligent data applications that give insight into diagnostic data”
Emphasize your ability to drive team planning and influence product vision
— “Be a strong contributor to the product vision and drive team planning.”
Showcase your cross-functional collaboration skills, especially with product management and design
— “Promote strong collaboration within a cross-functional team, including product management and design.”
Mention your mentorship experience or willingness to coach junior engineers
— “Mentor and coach junior team members.”

Pace · SteadyCollaboration · HighAutonomy · MediumDecision Impact · TeamLevel · Senior

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

leading projects across the stack
collaborating with product management and design
implementing solutions to reduce customer friction

Typical background

software engineering experiencetechnical leadership roles

Skills & requirements

Required

JavaPythonKubernetesSnowpark Container ServicesAPI DesignUnit TestingCode ReviewsTechnical Leadership

Preferred

GoScalaCloud Environment Troubleshooting

Stack & domain

JavaPythonGoScalaCommunicationLeadershipSoftware EngineeringCloud

About the role

Original posting from Snowflake via Ashby

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done.
SENIOR SOFTWARE ENGINEER - CUSTOMER EXPERIENCE ENGINEERING
Our customers are very happy with our technology and are quickly expanding their use cases, only limited by their own imaginations. The Customer Experience Engineering Team aims to enable customers to push these limits, and when customers run into roadblocks or issues, enable them and our internal technical resources to resolve those issues and get back to seeing success with Snowflake.
Snowflake’s Customer Experience Engineering Team is expanding! We are looking for a Senior Software Engineer to join our team who likes building intelligent data applications that give insight into diagnostic data and technical content that is relevant to issues customers may be facing. Our Customer Experience Senior Software Engineers enjoy developing features into the Snowflake product that aim to greatly reduce friction points that block customers and regularly require help from Snowflake technical experts. They are excited by the challenges presented by extracting intelligence from a wide variety of data sources, including structured and unstructured data.
As a Sr. Software Engineer, you will:
Lead and drive projects that span our stack, including Java and Python services hosted in Kubernetes and Snowpark Container Services.
Promote strong collaboration within a cross-functional team, including product management and design.
Deliver features requiring close coordination with several partner teams.
Be a strong contributor to the product vision and drive team planning.
Pinpoint problems, instrument relevant components as needed, and ultimately implement solutions.
Mentor and coach junior team members.
Our ideal Senior Software Engineer will have:
B.S. or M.S degree in CS, MIS, or equivalent discipline
6+ years experience hands-on software engineering experience
Deep understanding of modern application design architecture, good API design patterns, performance, and scale.
Expertise in at least one of the following (bonus for more than one): Python, Java, Scala, GoLang.
Experience with software engineering best practices: unit testing, code reviews, and design documentation.
Excellent debugging and troubleshooting skills, especially in a cloud environment.
Demonstrated technical leadership experience, such as being an architect or tech lead for high-impact projects.
Great communication skills, both verbal and written and an interest in working with a diverse set of peers and external developers.
Genuine enjoyment of the art of building great software, and a love of learning new things.
Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake.
How do you want to make your impact?
For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information: careers.snowflake.com http://careers.snowflake.com

Source: Snowflake careers (Ashby)