Starlink Customer Success Manager, Latin America

SpaceX
Hawthorne, CA
On-siteCareer-pivot friendly

Who this role is best for

Best suited to self-driven professionals with technical product experience working in Latin America.

Best fit for

  • Self-driven professionals with technical product experience and a focus on enterprise account management
    — “the ideal candidate is a self-starter who is comfortable operating without a defined playbook”
  • Candidates with a track record of managing revenue targets and account health across multiple stakeholders
    — “Hit revenue targets on time by tracking readiness, shipments, activations, and payments”
  • Individuals who can navigate multi-country accounts and adapt to local regulations and billing systems
    — “Experience working in Latin America, including multi-country accounts, local billing or tax, regulation, or selling through partners”

Things to consider

  • Proficiency in Spanish is mandatory, not just preferred, due to the geographic focus of the role
    — “Professional fluency in Spanish (written and spoken)”
  • The role demands flexibility with work hours to accommodate Latin American time zones
    — “Willing to work early mornings, evenings, and weekends as needed for Latin America time zones”
  • Travel across Latin America is expected, which may require a high level of mobility and time flexibility
    — “Willing to travel across Latin America as needed”

How to stand out

  • Highlight your ability to manage multiple workstreams and deliver on tight timelines
    — “Experience running several complex workstreams at the same time and delivering them on tight timelines”
  • Emphasize your experience in enterprise or government telecommunications, satellite, or networking roles
    — “Experience with telecommunications, satellite, networking, or similar infrastructure sold to enterprise or government customers”
  • Showcase your experience in defining account plans and driving revenue growth within existing accounts
    — “Build account plans that define current state, a healthy account, and the next dollar of revenue”
  • Demonstrate your ability to translate customer feedback into actionable improvements across departments
    — “Bring customer feedback into SpaceX and work with engineering, support, finance, and operations to reduce errors across accounts”
  • Demonstrate a history of managing account health and preventing churn or delayed cash
    — “Monitor account health—including contract compliance, KPI performance, invoicing and tax, logistics, and the customer relationship—to prevent delayed cash or churn”
Pace · Fast PacedCollaboration · HighAutonomy · MediumDecision Impact · Team

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • revenue growth
  • customer retention
  • account health
Typical background
account managementcustomer successbusiness development

Skills & requirements

Required

Customer Success ManagementAccount ManagementSalesCustomer Relationship Management

Preferred

TelecommunicationsSatellite TechnologyNetworking

Stack & domain

Account ManagementCustomer SuccessBusiness DevelopmentOperationsTechnical Customer-facingTelecommunicationsSatelliteNetworkingInfrastructureRevenue RecognitionAccounts ReceivableStatutory AuditErp Accounts PackagesCost AccountingGroup AccountsConsolidationsPower QueryPower BiCommunicationTeamworkProblem-solvingLeadershipCustomer ServiceProject Management

About the role

Original posting from SpaceX via Greenhouse

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.

STARLINK CUSTOMER SUCCESS MANAGER, LATIN AMERICA   

Starlink is delivering high-speed, low-latency internet around the world. Customer Success is the post-sale owner of the customer relationship where they are the single name on a book of enterprise accounts from contract signature through onboarding, activation, payment, and long-term growth.  

This is an individual contributor role, and the ideal candidate is a self-starter who is comfortable operating without a defined playbook, holds a high bar of communication, and treats revenue, activation, and account health as their personal responsibility.  

RESPONSIBILITIES:   

Own assigned Latin America accounts from contract signature through onboarding, activation, day-to-day management, and long-term growth as the primary customer contact

Hit revenue targets on time by tracking readiness, shipments, activations, and payments, and by raising risks early when dates or dollars may slip

Keep internal systems current so account status, risk, and opportunity are visible in one place

Monitor account health—including contract compliance, KPI performance, invoicing and tax, logistics, and the customer relationship—to prevent delayed cash or churn

Set clear expectations with customers and partners on what SpaceX can and cannot commit to on timing and delivery

Build account plans that define current state, a healthy account, and the next dollar of revenue

Identify expansion, additional sites or kits, and new ways customers can use Starlink

Facilitate leadership business reviews that connect Starlink performance to customer results

Forecast retention and revenue for the book so leadership can plan against a real number

Bring customer feedback into SpaceX and work with engineering, support, finance, and operations to reduce errors across accounts

Help shape how we operate in Latin America, including country-level priorities, onboarding, and getting paid

Document processes that support expansion and scaling of the business 

 BASIC QUALIFICATIONS:   

Bachelor’s degree in engineering, business, or a related field, OR high school diploma / equivalency certificate and 6+ years of professional experience in account management, customer success, business development, operations, or a technical customer-facing role 

5+ years owning a defined book of business with accountability for customer health and revenue (retention, realization, expansion, or collections), not just project delivery 

5+ years supporting customers on a technical product or service 

Professional fluency in Spanish (written and spoken)  

 PREFERRED SKILLS AND EXPERIENCE:   

Experience working in Latin America, including multi-country accounts, local billing or tax, regulation, or selling through partners 

A track record of growing revenue inside existing accounts, such as expansion, additional sites, or new ways the customer uses the product 

Experience running several complex workstreams at the same time and delivering them on tight timelines 

Strong written and verbal communication, with the ability to work clearly with executives, operators, and finance 

Experience with telecommunications, satellite, networking, or similar infrastructure sold to enterprise or government customers  

  ADDITIONAL REQUIREMENTS:   

Willing to work early mornings, evenings, and weekends as needed for Latin America time zones and critical milestones 

Willing to travel across Latin America as needed  

ITAR REQUIREMENTS:

To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.  

SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

Applicants wishing to view a copy of SpaceX’s Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out to EEOCompliance@spacex.com. 

Source: SpaceX careers (Greenhouse)

Similar roles

More roles at SpaceX