Support Engineer

Ajax
Kyiv, Ukraine
On-siteCareer-pivot friendly

Who this role is best for

Geared toward candidates comfortable with technical troubleshooting and global customer communication, this role emphasizes a growing multinational environment with a focus on product knowledge and CRM usage.

Best fit for

  • Candidates with a background in technical support and a strong grasp of electrical engineering principles.
    — “Knowledge of the basics of physics and electrical engineering”
  • Professionals who thrive in a multicultural setting and can manage cross-border customer interactions.
    — “assist customers from all corners of the globe”
  • Individuals who value hands-on product engagement and early access to new features.
    — “Ajax security system kit (you will be a part of the beta-testing program)”

Things to consider

  • The role requires round-the-clock availability for global customer support.
    — “providing round-the-clock assistance through various channels”
  • English proficiency is essential, as it is a core requirement for the position.
    — “strong command of English”

How to stand out

  • Highlight experience with CRM tools like Jira or Confluence in your resume and interview.
    — “Familiarity with CRM systems (Jira, Confluence, etc.) is a plus”
  • Emphasize your ability to explain technical concepts clearly to non-technical users.
    — “Educate customers on the features and benefits of our outstanding products”
  • Demonstrate your ability to handle urgent customer issues with efficiency and professionalism.
    — “Respond to customer inquiries promptly and professionally”
Pace · Fast PacedCollaboration · LowAutonomy · MediumDecision Impact · Individual

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • high customer satisfaction
  • efficient issue resolution
Typical background
experience in customer support

Skills & requirements

Required

Technical SupportCustomer CommunicationTroubleshooting

Preferred

CRM SystemsDegree In Tech/engineering

Stack & domain

Customer InquiriesTroubleshootingEscalationCRM SystemsAjax Wireless Security SystemsSmart Home CapabilitiesPhysicsElectrical EngineeringCustomer CommunicationProduct FeaturesService BenefitsBeta-testingProblem-solvingTeamworkCommunicationAdaptabilityAttention To DetailCustomer ServicePatienceEmpathyTechnical SupportSecurity SystemsSmart Home

About the role

Original posting from Ajax via Lever

Join Ajax Systems, the leading manufacturer of cutting-edge Ajax wireless security systems with smart home capabilities. As a full-cycle company, we take pride in our ability to transform ideas into innovative products through development and mass production.

With a diverse range of 170+ devices, the Ajax line safeguards premises against burglary, fires, and floods while providing seamless control over electrical appliances. Our solutions have earned us Europe's highest security awards, solidifying our position as a trusted name in the industry.

Ajax is a Ukrainian success story, fueled by immense strength and boundless energy. We currently protect over 1,800,000 users in 170 countries worldwide. As our company continues to thrive, we are constantly seeking active individuals to join our team and contribute to our ongoing growth.

Right now, we have an exciting opportunity for a Support Engineer with a strong command of English.

As part of our dedicated support team, you will assist customers from all corners of the globe, providing round-the-clock assistance through various channels. We're proud of our ability to communicate in multiple languages, enabling us to promptly address and resolve user issues.

To excel in this role, we're seeking a passionate and talented Technical Support Engineer who can::

  • Respond to customer inquiries promptly and professionally via phone, email, and live chat.
  • Investigate and troubleshoot client issues related to our products and services, ensuring swift resolution.
  • Escalate complex problems to the appropriate team when necessary.
  • Document and track customer interactions and problems using our efficient customer relationship management system (CRM).
  • Educate customers on the features and benefits of our outstanding products and services.

Key requirements for this role::

  • Knowledge of the basics of physics and electrical engineering, empowering you to handle technical queries effectively.
  • Intermediate or higher level of English proficiency.
  • Experience in customer communication, ensuring you understand their needs and can provide exceptional support.
  • Familiarity with CRM systems (Jira, Confluence, etc.) is. a plus
  • A degree in tech/engineering as a plus.

In return for your dedication and contributions, we offer::

  • Working in dynamically growing multinational and multicultural Group.
  • Ability to add value to the business by applying your knowledge and skills.
  • Ajax security system kit (you will be a part of the beta-testing program and will be able to test new devices and features before official release).
  • Full-time working schedule.
  • Medical insurance.

If you are ready to join a forward-thinking company that values innovation and customer satisfaction, while offering a vibrant work environment, then apply now to become a part of our exceptional team at Ajax Systems.

Source: Ajax careers (Lever)

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