Swim Instructor

Virgin Active & KAUAI
Chelmsford, United Kingdom
On-site

Who this role is best for

Best suited to candidates with teaching qualifications and experience in customer-facing environments working in wellness and aquatic education.

Best fit for

  • Candidates with Swim England/ASA Level 2 certification and a background in community engagement
    — “Swim England/ASA Level 2 in Teaching Swimming or STA Level 2 Certificate in Swimming Teaching”
  • Individuals who thrive in creating personalized, interactive experiences for diverse age groups
    — “inspiring swimmers of all ages and abilities through engaging, high-quality lessons”
  • Professionals seeking a dynamic, wellness-focused environment with strong development opportunities
    — “The opportunity to be part of a brand redefining the future of wellness”

Things to consider

  • Zero-hour contract may offer flexibility but lacks guaranteed hours or stability
    — “Number of hours: Zero hours”
  • The role requires a high level of personal engagement and adaptability in a service-oriented setting
    — “Deliver great customer service by providing personal attention and care to all members”

How to stand out

  • Highlight your ability to innovate and deliver creative swimming classes aligned with national standards
    — “developing creative and innovative classes following the Swim England (ASA) national plan for Teaching Swimming”
  • Emphasize your track record in maintaining accurate records and meeting performance targets
    — “Accurately complete records for the function to track attendance and improvements in fitness”
  • Showcase your communication skills with examples from customer-facing roles, including phone and email interactions
    — “Exceptional communication skills and experience in a customer facing environment”
Pace · SteadyCollaboration · LowAutonomy · MediumDecision Impact · Individual

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • Develop creative and innovative classes following the Swim England (ASA) national plan for Teaching Swimming
  • Deliver exceptional member experiences and contribute to the success of the swim programme
Typical background
Swim Instructor experienceCustomer service experience

Skills & requirements

Required

Swim England/asa Level 2 In Teaching SwimmingExceptional Communication SkillsExperience In A Customer-facing Environment

Preferred

Friendly And Approachable Personality

Stack & domain

Swim England/asa Level 2 In Teaching SwimmingSTA Level 2 Certificate In Swimming TeachingCommunicationCustomer Service

About the role

Original posting from Virgin Active & KAUAI via Greenhouse

As we evolve into Social Wellness Clubs, we are creating spaces and experiences that support every aspect of our members’ physical, mental, nutritional and social wellbeing. By bringing together expert guidance, genuine community, personalised experiences and innovative technology, we make wellness feel accessible, welcoming and easy to navigate. Virgin Active is committed to recruiting the finest people who share our passion for creating exceptional experiences and delivering world-class service every day. We are looking for 2 Swim Instructors to join our Family Activities Team.

Role Type: 0 Hour

Number of hours: Zero hours

In this role, you will play a part in inspiring swimmers of all ages and abilities through engaging, high-quality lessons that build confidence, skills and a lifelong love of the water. You will create a safe, supportive and enjoyable learning environment while delivering exceptional member experiences and contributing to the success of our swim programme.

The Role

Ensuring all poolside activities and scheduled swimming lessons are promoted effectively and delivered to the highest standard, creating an exceptional experience for our members.

Responsible for developing creative and innovative classes following the Swim England (ASA) national plan for Teaching Swimming.

Providing a safe and enjoyable environment for all of our members within the pool & surrounding areas.

Deliver great customer service by providing personal attention and care to all members.

Accurately complete records for the function to track attendance and improvements in fitness making sure individual, team and department targets are being consistently met.

Work closely with Swim management to meet and exceed set targets and objectives, help achieve commercial success within the department and wider Club team.

Who We’re Looking For

To be successful, you’ll need to be flexible, friendly and approachable. You’ll be ready for an exciting challenge and have the ability to connect with our members and get on well with people from all walks of life.

Swim England/ASA Level 2 in Teaching Swimming or STA Level 2 Certificate in Swimming Teaching

Exceptional communication skills and experience in a customer facing environment, able to respond appropriately & professionally to everyone you interact with in all manners, including face to face, over the phone & via email correspondence.

What You’ll Get

The opportunity to be part of a brand redefining the future of wellness

A premium environment with industry-leading facilities

Development and progression opportunities aligned to your level

Access to a vibrant, engaged member community

The platform to build your career, reputation and impact

The Perks

30 days (including bank holidays) annual leave, plus a Celebration Day and we want you take them

Access to The Peoples Pension, with our contributions at 3%.

Complimentary Virgin Active membership for you and a buddy. You can also get free membership for your children too, ability to take advantage of our Club V.

We want you to love Virgin Active like we do, so you get discounts across Virgin active everything from guest passes to 50% off PT sessions.

You will join Virgin Family where not only can you communicate with your colleagues across Virgin Group, but also many discounts (including Virgin Atlantic, Virgin Holidays and Virgin Media/O2) 

Maintaining a healthy diet while at work can be hard, so we offer all our team members 20% off food and drink at our KAUAI branches located in clubs.

Managing finances can be difficult, so we offer access to Salary Finance. They can support you with loans and savings plans, as well as help you become a personal finance expert.

Mental health is a cornerstone of wellbeing. Our Health Heroes employer assistance programme is there when you need a helping hand with 6 free counselling sessions.

We know finding a new home to rent can be stressful. We partner with Dexters who offer complimentary corporate letting services meaning no tenant charges.

Access to ePoints, offering loads of online discounts to retailers.

Pay Range£20—£20 GBP

Source: Virgin Active & KAUAI careers (Greenhouse)

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