A natural match if you have experience supporting Windows desktop/laptop environments and ITSM tool usage in the NCR region.
Derived from job-description analysis by Serendipath's career intelligence engine.
Original posting from Cwsc via Lever
Provide Tier 2 IT operations and end-user support for DHS environments. The resource will support daily operations, troubleshooting, installation, configuration, and maintenance of desktop hardware, software, peripherals, and related IT services.
Key Tasks & Responsibilities:
Key Responsibilities
- Install, configure, test, troubleshoot, and maintain workstations, laptops, peripherals, and software.
- Respond to and document incidents and service requests through the ITSM tool.
- Perform hardware/software troubleshooting and replacement.
- Provide walk-up and on-site end-user support.
- Provide after-hours, night, and weekend support as required, including during operational or emergent situations.
- Maintain documentation and operational records.
- Support other IT operations activities as assigned.
Education & Experience:
Minimum Qualifications
- Bachelor’s degree or equivalent combination of education and experience.
- 6 years of relevant IT experience.
- Experience supporting Windows desktop/laptop environments.
- Experience with hardware/software installation, configuration, troubleshooting, and maintenance.
- Experience working with an IT Service Management (ITSM) tool and incident/service request management.
- Knowledge of ITIL or comparable IT service management practices.
- Strong customer service and communication skills.
- Ability to provide on-site support within the NCR as required.
- Ability to provide night, weekend, holiday, or after-hours support as needed.
Certifications:
- Preferred: ITIL certification and relevant technical certifications.
Security Clearance:
- Candidate must possess DHS Suitability background investigation or be eligible to qualify for DHS Entry of Duty background investigation followed by DHS Public Trust Clearance
Other (Travel, Work Environment, DoD 8570 Requirements, Administrative Notes, etc.):
- None
Compensation:
The offered rate will be based on the selected candidate’s knowledge, skills, abilities and/or experience and in consideration of internal parity. The posted range is appropriate for a typical candidate meeting, at a minimum, all the core requirements of the position.
Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations.
Computer World Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at hr@cwsc.com.
Source: Cwsc careers (Lever)