Tier 2 Senior Analyst

i360technologies, Inc.
Chesapeake, VA
On-site

Who this role is best for

Aimed at mid-to-senior level professionals with experience in enterprise financial systems and a strong grasp of Oracle Federal Financials, who can work on-site in Chesapeake, VA and handle complex technical and functional problem-solving.

Best fit for

  • Candidates with 6+ years of enterprise financial system support and a background in Oracle EBS or Federal Financials
    — “Minimum 6 years of related experience.”
  • Professionals experienced in ServiceNow or similar ITSM platforms and who can manage ticket backlogs
    — “Work ServiceNow incidents assigned to the Tier 2 assignment group through resolution, with complete ticket documentation.”

Things to consider

  • On-site presence is required in Chesapeake, VA with limited telework options.
    — “This role is on-site at the client's Financial Service Center (FSC) in Chesapeake, VA.”
  • Occasional work outside normal hours is expected for maintenance and financial closing.
    — “occasional work outside normal hours (for example, maintenance weekends and month-end or year-end closing) may be required.”
  • U.S. citizenship is mandatory due to government suitability background checks.
    — “U.S. citizenship is required.”

How to stand out

  • Highlight experience resolving complex functional or technical issues in enterprise financial systems.
    — “Experience resolving complex functional or technical issues in an enterprise financial system.”
  • Emphasize documented problem-solving and SOP creation to align with client expectations.
    — “Identify root causes, recommend remediation options for government approval, and document fixes in SOPs and desk guides.”
  • Showcase familiarity with MILSTRIP transactions and ServiceNow incident management.
    — “Provide MILSTRIP support as part of Tier 2 support.”
  • Demonstrate SQL skills for analyzing data and transaction issues in financial systems.
    — “SQL skills for investigating data and transaction issues.”
Pace · SteadyCollaboration · MediumAutonomy · MediumDecision Impact · Team

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • resolving complex technical and functional issues
  • providing in-depth support for financial systems
  • documenting fixes in SOPs
Typical background
6+ years of experience in financial systems supportbachelor's degree or equivalent

Skills & requirements

Required

Oracle Ebs SupportService NowFinancial Systems SupportIncident ManagementRoot Cause AnalysisSQL

Preferred

Milstrip SupportOracle Federal Financials

Stack & domain

Oracle EBS Help DeskMilstrip SupportServicenow Incident QueuesALM User Access RequestsRoot Cause AnalysisSops And Desk GuidesAudit RequestsProblem-solvingCommunicationTeamworkOracle Federal FinancialsFinancial SystemsHelp Desk Operations

About the role

Original posting from i360technologies, Inc. via Greenhouse

CAREER OPPORTUNITY

Federal Financial Shared Service Center | Tier 2 Senior Analyst

Oracle EBS Help Desk

Tier 2 Support Analyst | MILSTRIP | Oracle Federal Financials

CLIENT

Federal Financial Shared Service Center

PROJECT

Oracle Federal Financials Operations Support

LOCATION

Chesapeake, VA

WORK

ARRANGEMENT

Onsite (limited telework with client approval)

U.S. WORK

AUTHORIZATION

U.S. citizenship required

SCHEDULE

Monday–Friday, 40-hour week, within 6:00 am–9:00 pm ET; occasional maintenance weekends and month-end or year-end close

EXPERIENCE

6+ years

DEGREE

Bachelor's degree or equivalent

The OpportunityAt i360technologies, we deliver business consulting and technology solutions that support the mission of federal agencies. We are seeking a Tier 2 Senior Analyst to resolve complex technical and functional issues escalated from Tier 1 in the client's Oracle Federal Financials environment, operated as a shared service serving multiple agencies.

Working under the Tier 2 Lead, this role provides in-depth support across sub-ledgers, ledgers, interfaces, and financial reports, including MILSTRIP support. This role is on-site at the client's Financial Service Center (FSC) in Chesapeake, VA. Telework is limited and requires client approval, so this is an in-office role. Work is performed within the FSC's normal help desk operating hours (6:00 am–9:00 pm ET, Monday–Friday) on a typical 40-hour week; occasional work outside normal hours (for example, maintenance weekends and month-end or year-end closing) may be required.

What You Will DoProvide in-depth support for issues across financial system sub-ledgers, ledgers, interfaces, and financial reports.Work ServiceNow incidents assigned to the Tier 2 assignment group through resolution, with complete ticket documentation.Provide MILSTRIP (Military Standard Requisitioning and Issue Procedures) support as part of Tier 2 support.Contribute to the Tier 2 ticket backlog report and the weekly priority ticket report.Act as a Tier 2 module approver for ALM user access requests.Identify root causes, recommend remediation options for government approval, and document fixes in SOPs and desk guides.Support audit requests with documentation, data, and walkthroughs.Required QualificationsBachelor's degree or equivalent.Minimum 6 years of related experience.Experience resolving complex functional or technical issues in an enterprise financial system.Experience working ServiceNow (or similar ITSM) incident queues.Ability to work on-site in Chesapeake, VA.Preferred ExperienceOracle E-Business Suite / Oracle Federal Financials support experience.Familiarity with MILSTRIP transactions.SQL skills for investigating data and transaction issues.What Success Looks LikeSuggested: Tier 2 incidents are worked through resolution with complete ticket documentation.Suggested: Root causes are identified and fixes are documented in SOPs and desk guides.Suggested: Accurate input is provided for the Tier 2 backlog and weekly priority ticket reports.Security & Eligibility RequirementsU.S. citizenship is required.Selected candidate must successfully clear a U.S. government suitability background check.Must sign a non-disclosure agreement before gaining site and system access.BenefitsReferral Bonus(401k) MatchingHolidays – ElevenTechnology ReimbursementShort-Term & Long-Term DisabilityLife Insurance (Basic, Voluntary & AD&D)Paid Time Off (0-3 years - 15 Days PTO | 3+ years 20 Days)80% Employer Paid Health Care Plan (Medical, Dental & Vision)Benefit eligibility and coverage are subject to applicable plan terms and company policies.

Equal Opportunity Employer Minority/Female/Veteran/Disability

All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or status within any other protected group.

Only direct applicants will be considered. Submissions from recruiting or staffing firms will not be accepted.

Source: i360technologies, Inc. careers (Greenhouse)

Similar roles

More roles at i360technologies