VIP Account Manager

Growe
Europe
Remote

Who this role is best for

A natural match if you have 1+ year experience in VIP account management within the iGaming industry and can work independently with a client-focused mindset.

Best fit for

  • Candidates with prior VIP account management experience in iGaming and a track record of building long-term client relationships
    — “Manage a portfolio of VIP clients and provide personalized support to each user”
  • Individuals who thrive in a remote-friendly, dynamic environment with a proactive, ownership-driven attitude
    — “proactive approach, ownership, and ability to work independently”
  • Professionals with strong English communication skills and a history of resolving client issues with internal teams
    — “Strong English communication skills - Upper Intermediate level”

Things to consider

  • The role demands independent management of client requests and handling multiple priorities simultaneously
    — “Experience managing client requests independently and handling multiple priorities”
  • Candidates must be adaptable and capable of maintaining composure in challenging situations
    — “Adaptability, willingness to learn, and ability to stay calm in challenging situations”

How to stand out

  • Highlight your experience in personalized promotions and client re-engagement strategies in your resume
    — “Improve client engagement and retention through personalized promotions and campaigns”
  • Demonstrate your ability to maintain accurate records and monitor client activity in your interview responses
    — “Monitor client activity and identify opportunities to improve portfolio performance”
  • Emphasize your independent problem-solving and cross-team coordination in your application materials
    — “Coordinate with internal teams to resolve client issues and ensure a high level of service”
Pace · SteadyCollaboration · MediumAutonomy · MediumDecision Impact · Team

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • improving client engagement and retention
  • monitoring client activity
Typical background
VIP account managementiGaming industry

Skills & requirements

Required

VIP Account ManagementClient Relationship BuildingPersonalized SupportClient Engagement

Preferred

Igaming Industry Experience

Stack & domain

VIP Account ManagementIgaming IndustryClient Relationship ManagementCommunicationEmpathyProactive ApproachOrganizational SkillsAdaptabilityIgaming

About the role

Original posting from Growe via Greenhouse

Our client is an international online gaming company focused on delivering engaging and innovative gaming experiences, leveraging modern technologies to provide high-quality products and services for a global audience.

Perfect for those who aim to:

Manage a portfolio of VIP clients and provide personalized support to each user;

Build long-term client relationships through regular communication and proactive follow-ups;

Improve client engagement and retention through personalized promotions and campaigns;

Monitor client activity and identify opportunities to improve portfolio performance;

Coordinate with internal teams to resolve client issues and ensure a high level of service;

Welcome new VIP clients, re-engage inactive users, and maintain accurate client records.

Experience you’ll need to bring:

1+ year experience in VIP account management;

Strong English communication skills - Upper Intermediate level;

Experience managing client requests independently and handling multiple priorities;

Ability to build client relationships and provide personalized support;

Experience working in the iGaming industry.

It's a perfect match if you have those personal features:

Strong communication skills, empathy, and a client-focused mindset;

Proactive approach, ownership, and ability to work independently;

Strong organizational skills, attention to detail, and reliable follow-through;

Adaptability, willingness to learn, and ability to stay calm in challenging situations

Our clients offer competitive benefits to support your professional and personal growth, including:

Health & Wellness Focus;

Global Medical Coverage;

Growth Opportunities;

Benefits Programs (compensation for the gym/stomatology/psychological service & etc.);

Performance-Driven Rewards;

Dynamic Work Environment.

Apply, and let your growth journey begin.

Source: Growe careers (Greenhouse)

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