Strong fit for candidates with L1 support experience who can independently reproduce and document technical issues, working in the iGaming and Entertainment domain across Europe.
Derived from job-description analysis by Serendipath's career intelligence engine.
Original posting from Growe via Greenhouse
Our client, Growe, is a leading business advisory and services group in iGaming and Entertainment. Сreators of strategies that work and solutions that scale. Combining strategic vision with hands-on expertise, Growe helps businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth.
Perfect for those who aim to:
Work closely with business units and technical teams to clarify requests and track task progress;
Monitor Grafana boards to assess system performance and detect potential issues;
Record incidents in JSM/Jira in compliance with established workflows;
Handle support tickets, ensuring they are updated regularly and resolved promptly;
Escalate incidents when required, adhering to internal protocols;
Draft and deliver notifications about scheduled or unscheduled technical activities;
Collect detailed technical information using the available tools for further escalation of issues to the appropriate development team.
Experience you’ll need to bring:
6–12 months of experience in Technical Support or L1 Support;
English proficiency at B1+/B2 level or higher for written communication and working with technical documentation;
Understanding of client-server architecture, HTTP, REST API, request/response, and HTTP status codes;
Ability to use browser DevTools (Network, Console);
Experience with any ticketing system (Jira, Zendesk, Freshdesk, etc.);
Ability to independently reproduce issues and clearly document them for developers: steps to reproduce, expected and actual results, timestamps, IDs, screenshots/videos.
It's a perfect match if you have those personal features:
Analytical thinking: looking beyond the reported symptoms to identify the root cause of an issue;
Attention to detail when working with statuses, IDs, logs, transactions, etc;
Ownership: taking responsibility for cases until resolution and following up on escalated issues;
Ability to prioritize multiple cases simultaneously, considering SLAs and business impact;
A calm and systematic approach during incidents and high-priority issues;
Willingness to learn and quickly understand new products, systems, and processes.
Our clients offer competitive benefits to support your professional and personal growth, including:
Health & Wellness Focus;
Global Medical Coverage;
Growth Opportunities;
Benefits Programs (compensation for the gym/stomatology/psychological service & etc.);
Performance-Driven Rewards;
Dynamic Work Environment.
Apply, and let your growth journey begin.
Source: Growe careers (Greenhouse)