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Posted September 29, 2026, closed October 24, 2026. Check out similar open roles below.

Account Manager

Clera
Vienna, Austria
On-siteCareer-pivot friendly

Who this role is best for

Best suited to B2B SaaS professionals with a strong grasp of AI and machine learning, working in a collaborative setting with Customer Success, Product, and Marketing teams.

Best fit for

  • Candidates with B2B SaaS sales or account management experience and a technical interest in AI.
    — “At least one year of experience in B2B SaaS sales, account management, or customer success.”
  • Professionals who have successfully driven upsells, renewals, or expansion revenue in existing accounts.
    — “Experience driving upsells, renewals, or expansion revenue within existing accounts.”
  • Individuals with native-level German fluency and a preference for on-site work in Vienna.
    — “Native-level German fluency for customer calls, reviews, and demonstrations.”

Things to consider

  • On-site presence in Vienna is required, despite hybrid work being possible.
    — “On-site in Vienna, Austria, with hybrid work possible.”
  • No visa sponsorship available, which may limit international applicants.
    — “Visa sponsorship is not available.”

How to stand out

  • Highlight your ability to identify expansion opportunities through structured account reviews.
    — “Run regular account reviews, discovery conversations, and product demonstrations to identify customer needs and expansion opportunities.”
  • Demonstrate your understanding of how AI can deliver measurable impact in SaaS environments.
    — “Analyze usage and explain how AI can automate processes and deliver measurable impact.”
  • Showcase your experience in maintaining CRM records and sharing customer feedback.
    — “Maintain accurate CRM records, forecasts, and pipeline, and share structured customer feedback with internal teams.”
Pace · Fast PacedCollaboration · MediumAutonomy · HighDecision Impact · Team

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • Increasing product adoption
  • Driving upsells and renewals
  • Supporting customer outcomes
Typical background
SalesAccount ManagementCustomer Success

Skills & requirements

Required

B2B SalesAccount ManagementProduct KnowledgeCustomer SuccessSales Strategy

Preferred

AI And Machine LearningGerman Fluency

Stack & domain

B2B Saas SalesAccount ManagementCustomer SuccessProduct And Technical UnderstandingAI And Machine LearningStructured ApproachCustomer FocusOwnershipAISaas

About the role

Original posting from Clera via Ashby

ABOUT THE ROLE

Own and grow a portfolio of B2B SaaS customers using AI-powered phone assistants. You will partner with Customer Success, Product, and Marketing to increase product adoption, identify expansion opportunities, and support long-term customer value.

WHAT YOU'LL DO

  • Manage customer accounts throughout their lifecycle and serve as their primary point of contact.
  • Run regular account reviews, discovery conversations, and product demonstrations to identify customer needs and expansion opportunities.
  • Analyze usage and explain how AI can automate processes and deliver measurable impact.
  • Own renewals and expansion revenue, including upgrades and add-ons, against monthly and quarterly targets.
  • Support onboarding and ongoing adoption to strengthen retention and customer outcomes.
  • Maintain accurate CRM records, forecasts, and pipeline, and share structured customer feedback with internal teams.
  • Coordinate account plans and handovers with Customer Success, Product, and Marketing.
  • Help develop account management and expansion practices as the business grows.

WHAT WE'RE LOOKING FOR

  • At least one year of experience in B2B SaaS sales, account management, or customer success.
  • Experience driving upsells, renewals, or expansion revenue within existing accounts.
  • Strong product and technical understanding, with an interest in AI and machine learning.
  • Native-level German fluency for customer calls, reviews, and demonstrations.
  • A structured, customer-focused approach and a sense of ownership; startup or scale-up experience is a plus.

COMPENSATION & BENEFITS

On-target earnings are €65,000 to €95,000, including fixed salary and uncapped commission. Visa sponsorship is not available.

LOCATION

On-site in Vienna, Austria, with hybrid work possible.

Source: Clera careers (Ashby)

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