Customer Service Representative

IDT
Guatemala City, Guatemala
On-siteCareer-pivot friendly

Who this role is best for

Pace · Fast PacedCollaboration · LowAutonomy · MediumDecision Impact · Individual

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • handling inbound voice calls
  • guiding customers on service usage
Typical background
customer service experience

Skills & requirements

Required

Customer ServiceBasic Account InquiriesTroubleshooting

Preferred

Previous Customer Service Experience

Stack & domain

Customer ServiceAccount InquiriesTroubleshootingVoice CallsBasic Account InquiriesLeadershipCommunicationTeamworkProblem-solvingEmpathyAdaptabilityTime Management

About the role

Original posting from IDT via Lever

Location: Zone 4, Guatemala City (100% On-site)

We are looking for a Customer Service Representative to support our Boss Revolution customers. In this role, you will handle inbound voice calls, assist customers with basic account inquiries and troubleshooting, and guide them on how to make the most of our services.

Requirements::

-

English Level: 75% or higher (conversational / B2).

-

Previous customer service experience is a plus, but entry-level candidates with no experience are welcome to apply!

-

High school diploma.

-

Must be able to work on site at our office in Zone 4.

  • Strong sense of responsibility, positive attitude, and good interpersonal communication skills.

What We Offer:

  • Morning training schedule.
  • Two days off (weekdays or weekends).
  • Real internal growth and promotion opportunities.

Law benefits

Source: IDT careers (Lever)

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