Accounts Receivable/collections Representative

IDT
Guatemala City, Guatemala
HybridCareer-pivot friendly

Who this role is best for

Geared toward bilingual professionals comfortable with customer service and collections work, based in Guatemala City with hybrid work arrangements

Best fit for

  • Bilingual professionals with collections experience and a strong customer service background
    — “English Level: 80% or higher (B2 / conversational fluency)”
  • Candidates who have worked in customer-centric environments and can manage past-due balances
    — “address past-due balances, and guide clients through basic account solutions”
  • Individuals seeking a role with internal growth and consistent time off
    — “Two consecutive days off (weekdays or weekends)”

Things to consider

  • The role requires at least 6 months of collections experience, which may be a barrier for newer candidates
    — “At least 6 months of collections experience”
  • Training is scheduled in the morning, which could affect candidates with early morning commitments
    — “Morning training schedule”

How to stand out

  • Highlight past experience with resolving billing disputes and guiding clients through account solutions
    — “guide clients through basic account solutions”
  • Emphasize your ability to manage multiple tasks like payment processing and communication
    — “handle inbound calls, assist customers with billing inquiries, process payments”
Pace · SteadyCollaboration · MediumAutonomy · MediumDecision Impact · Individual

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • handled inbound calls
  • assisted customers with billing inquiries
  • processed payments
  • addressed past-due balances
Typical background
6 months of collections experience

Skills & requirements

Required

CollectionsBilling InquiriesPayment ProcessingCustomer Service

Preferred

Collections Experience

Stack & domain

CollectionsBilling InquiriesPayment ProcessingCustomer ServiceResponsibilityActive ListeningCommunicationFinance

About the role

Original posting from IDT via Lever

Location: Zone 4, Guatemala City (Hybrid modality)

We are looking for a Accounts Receivable/collections Representative to support our Boss Revolution/NRS customers. In this role, you will handle inbound calls, assist customers with billing inquiries, process payments, address past-due balances, and guide clients through basic account solutions. 

Requirements:

-

English Level: 80% or higher (B2 / conversational fluency).

-

At least  6 months of collections experience 

-

High school diploma completed.

-

Strong sense of responsibility, active listening, and clear communication skills.

What We Offer:

  • Morning training schedule.
  • Two consecutive days off (weekdays or weekends).
  • Real internal growth and career advancement opportunities.

Law benefits.

Source: IDT careers (Lever)

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