A natural match if you have experience supporting U.S. defense contractors or federal programs.
Derived from job-description analysis by Serendipath's career intelligence engine.
Original posting from Exiger
Who We Are:
Exiger is the AI partner for supply chain and procurement automation. Its centralized 1EXIGER.AI platform allows organizations to manage their entire operating network, from parts to suppliers, regulators, and customers, through an autonomous agentic workforce that learns, adapts, and augments with every decision. The AI-native platform, combined with the largest supply chain knowledge asset, empowers 550+ global customers, including 150 Fortune 500 and 80+ government and defense industrial organizations, to act first. Exiger is FedRAMP® authorized and a 2x Leader in Gartner® Magic Quadrant™ for Supplier Risk Management.
Customer Success Manager — Government
We are hiring multiple Customer Success Managers supporting Public Sector customers including but not limited to Defense Industrial Base or Department of War.
Location: McLean, VA
Work Environment: Hybrid
Role Summary
Exiger is a global leader in supply chain and third-party risk management technology and services. We empower organizations to make informed decisions by leveraging AI-driven risk intelligence, data analytics, and deep domain expertise. Exiger supports government agencies, defense contractors, and Fortune 500 organizations in identifying and mitigating risk across complex supply chains and ecosystems.
Exiger partners with government agencies and Defense Industrial Base (DIB) organizations operating in complex environments where supply chain visibility, compliance, and risk management are critical. As our Government business continues to grow, we are expanding our Customer Success team to support a growing portfolio of DIB customers.
We are seeking a Customer Success Manager — Government (Defense Industrial Base) to lead strategic customer engagement within the DIB. This role is responsible for driving customer adoption, retention, expansion, and operational success. Reporting to the Director of DIB Government Customer Success, this role is ideal for an early-to-mid career Customer Success professional who thrives in a fast-paced SaaS environment and enjoys building strong customer relationships while driving execution.
The ideal candidate brings strong experience supporting U.S. defense contractors, federal programs, or supply chain risk initiatives, combined with a proven ability to manage executive relationships, lead cross-functional initiatives, and deliver measurable customer outcomes in a SaaS or technology-enabled environment.
What You’ll Do
Customer Relationship Management
Manage day-to-day relationships across a portfolio of Defense Industrial Base customers
Serve as a primary point of contact for customer questions, requests, and follow-up actions
Build trusted working relationships with customer stakeholders and users
Ensure customers are successfully adopting and utilizing Exiger’s platform
Onboarding & Adoption
Support customer onboarding and implementation activities in partnership with Delivery and Product teams
Conduct customer check-ins, training sessions, and platform walkthroughs
Help customers understand key workflows, features, and best practices
Monitor customer health metrics, usage trends, and engagement indicators to proactively identify risks and opportunities
Strategic Growth & Expansion
Track customer health, renewal timelines, and engagement activities across assigned accounts
Proactively identify and escalate risks to customer satisfaction or retention
Support renewal and expansion conversations alongside Sales and leadership teams
Maintain accurate customer records, notes, and activity tracking within CRM systems
Cross-Functional Collaboration
Partner closely with Product, Support, Delivery, and Analytics teams to resolve customer issues
Help coordinate internal follow-up on customer requests and action items
Share customer feedback and recurring themes to help improve the customer experience
Operational Support
Execute against Customer Success processes, playbooks, and engagement standards
Support reporting and account reviews with accurate customer data and updates
Contribute to improving repeatable customer engagement and onboarding practices
What You Need
Required:
3–5 years of experience in Customer Success, Account Management, Consulting, or related customer-facing roles
Experience working in SaaS, GovTech, cybersecurity, compliance, risk, or related technology environments
Strong communication and relationship management skills
Highly organized with the ability to manage multiple customers and priorities simultaneously
Comfortable working cross-functionally in a fast-moving environment
Ability to learn technical concepts and communicate them clearly to customers
Preferred:
Experience supporting government, Defense Industrial Base, or Aerospace & Defense customers
Familiarity with SaaS platforms, onboarding, or customer lifecycle management
Exposure to supply chain risk, compliance, cybersecurity, or government contracting environments
Bachelor’s degree required
Why Exiger
Exiger is transforming how governments and Defense Industrial Base organizations identify and manage supply chain and software risk. In this role, you will:
Work directly with mission-driven government and DIB customers
Gain experience in a rapidly growing GovTech and risk management environment
Develop foundational Customer Success skills within a high-growth SaaS company
Be part of a collaborative team focused on customer outcomes and operational excellence
Why You’ll Love Working at Exiger
High-performance culture rooted in accountability and collaboration
Discretionary Time Off (no maximum)
Industry-leading health, vision, and dental benefits
Competitive compensation
16 weeks fully paid parental leave
Flexible hybrid work environment
Wellness stipends and programming
Career development and educatiaon reimbursement
#Li-Hybrid
Exiger is named a Leader in the Gartner® Magic Quadrant™ for Supplier Risk Management, twice selected as one of Fast Company's 'Brands That Matter,' and recipient of the Third Party Risk Association's Innovator Award, Exiger's technology has been recognized by leading analyst evaluations and 50+ awards. Learn more at Exiger.com and follow Exiger on LinkedIn.
At Exiger, our values define how we work and why we lead. We are mission-inspired, imagination-driven, trust-anchored, and compassion-focused—committed to building technology that makes the world safer, more transparent, and more resilient.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
Exiger’s hybrid work policy is periodically reviewed and adjusted to align with evolving business needs.
Source: Exiger careers