Customer Success Manager - Poland

Mollie
Warsaw, Poland
On-siteCareer-pivot friendly

Who this role is best for

Strong fit for candidates who build relationships and manage merchant portfolios proactively, with a background in e-commerce or payments and fluency in Polish and English.

Best fit for

  • Candidates with a background in e-commerce or payments and experience managing merchant portfolios.
    — “A background in e-commerce or payments”
  • Candidates who are comfortable with face-to-face interactions and have strong relationship-building skills.
    — “Comfort meeting customers in person and building relationships face to face”
  • Candidates who thrive in a market with high visibility and influence over growth strategy.
    — “This is a chance to shape a new market from the ground up”

Things to consider

  • The role requires a high level of proactive engagement, with 80% of time spent on prevention and relationship-building.
    — “around 80% will be proactive: building relationships, often in person”
  • Fluency in both Polish and English is mandatory, with no mention of remote flexibility.
    — “Fluent Polish and fluent English, and based in Warsaw”

How to stand out

  • Highlight your ability to drive retention and growth through personalized account management.
    — “Drive retention and growth across the Polish portfolio”
  • Showcase experience in ambassador programs or community-building initiatives.
    — “Build strong relationships with merchants and grow a group of local customer ambassadors”
  • Emphasize your experience in organizing events and collaborating with cross-functional teams.
    — “Organise small customer events, in partnership with Sales and Marketing”
  • Demonstrate your ability to use AI tools to improve customer success outcomes.
    — “AI is core to how we build”
Pace · SteadyCollaboration · HighAutonomy · MediumDecision Impact · Team

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • driven retention and growth
  • built local customer ambassadors
Typical background
background in e-commerce or paymentscommercial approach to customer success

Skills & requirements

Required

Customer SuccessRetentionBusiness ReviewsRelationship BuildingCustomer Events

Preferred

E-commerce Or Payments Experience

Stack & domain

Customer SuccessRetentionBusiness ReviewsAccount PerformanceRelationship BuildingUpsell OpportunitiesRetention RisksCustomer NeedsEscalationsCustomer EventsAmbassador InitiativesE-commercePaymentsCommercial ApproachPortfolio ManagementProactive ManagementIn-person MeetingsCommunicationTeamworkInitiativeAdaptabilityCollaborationOwnershipTrustGrowthFeedbackPerformance ReviewsSalary ReviewsCareer DevelopmentPromotionCareer PathSkill BuildingUpsell

About the role

Original posting from Mollie via Ashby

Build with us

Since 2004, we've had one clear goal: to make payments and money management effortless for every business in Europe.

Today, more than 250,000 companies use Mollie to get paid, manage money and grow – with products designed to be simple, scalable, and dependable.

With 950+ Mollies across 14+ locations, we care deeply about autonomy and craft. So we work in small teams, with real ownership, and we trust you to make the right decisions.

We're building for the long term, so we provide the tools you need, processes you can rely on, and a balanced work environment to help you do work you're proud of.

Sound like your kind of place? Let's build together.

Your impact

As Mollie's Customer Success Manager for Poland, you'll own a portfolio of Polish merchants, from key accounts to smaller ones still finding their footing. Your focus is on retention, business reviews and account performance, and on building trust in the Mollie brand locally. Most of your time, around 80%, will be proactive: building relationships, often in person, spotting upsell opportunities and getting ahead of retention risks before they become problems. The rest is reactive, handling customer needs and escalations as they come up.

You'll work closely with the GTM team in Poland and be part of the international CSM team, alongside colleagues covering Italy and Sweden. You'll also take part in customer events and can lead ambassador initiatives to help grow Mollie's presence in Poland.

This is a chance to shape a new market from the ground up. You'll be the first Customer Success Manager for Poland, backed by an established CS team, proven playbooks and a scale up that's growing across Europe. You'll have real ownership and visibility, and your input will directly influence how Mollie grows in Poland.

What you'll ship

  • Drive retention and growth across the Polish portfolio, against upsell and retention targets
  • Run regular, value driven business reviews with key merchants
  • Build strong relationships with merchants and grow a group of local customer ambassadors
  • Organise small customer events, in partnership with Sales and Marketing

What you'll bring

  • Fluent Polish and fluent English, and based in Warsaw
  • A background in e-commerce or payments
  • A commercial approach to customer success, balancing retention with upsell and comfortable growing accounts
  • Experience managing a portfolio proactively, staying ahead of issues rather than just reacting to them
  • Comfort meeting customers in person and building relationships face to face

Grow your way

At Mollie, growth is personal. We believe everyone should have the chance to develop their skills, explore new challenges and shape their career on their own terms.

You'll get regular feedback and performance reviews to support your development, with fair and transparent salary reviews along the way. Many Mollies move into new roles or take on new projects to stretch themselves, and we actively hire from within to help you take the next step.

No matter if you're aiming for promotion, exploring a different career path or building new skills, you'll be supported with the tools, trust and opportunities to grow your way.

Unlock your full potential and join us to eliminate financial bureaucracy

If you're excited by the idea of building what's next, for yourself and for thousands of businesses across Europe, we'd love to hear from you. Apply with your CV (in English) using the form below.

Want a peek behind the scenes? Check out what life at Mollie https://jobs.mollie.com/ is really like.

AI at Mollie

We believe in Always Be Shipping, and AI https://jobs.mollie.com/ai-manifestobrings that philosophy to life across every team, every role, every day

AI is core to how we build. It helps us move faster, simplify work and make smarter decisions, creating real impact for the businesses we serve. We're looking for people who are excited to use AI to shape the future of finance with us.

Source: Mollie careers (Ashby)

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