Strong fit for customer service professionals who adapt to multi-channel support and have an interest in pet training, who coordinate between clients and trainers in a fully remote setup across the United States.
Derived from job-description analysis by Serendipath's career intelligence engine.
Original posting from Intellipet via Greenhouse
Customer Support Specialist – Dog Training
Full-Time | Fully Remote | 15–17/hour | 40 hours weekly within 8 AM–9 PM CST
About the Role
Intellipet is seeking a customer support professional to assist clients and trainers across phone, chat, and video. This role combines high-quality client service with dog-training program support, so the strongest candidates are comfortable managing multiple systems, communicating professionally, and learning or applying positive-reinforcement training concepts.
Minimum Qualifications
Customer support, client services, or call center experience
Professional written and verbal communication skills
Comfort supporting customers across phone, chat, and video
Ability to navigate multiple systems while maintaining accurate records
Strong judgment, organization, and time management
Reliable high-speed internet and a professional remote workspace
What You’ll Do
Assist clients with program and service questions
Support trainers and clients across multiple communication channels
Resolve issues accurately and professionally
Maintain clear case notes and follow-up records
Coordinate information between clients, trainers, and internal teams
Learn and reinforce Dog Academy program standards
Preferred Experience
Knowledge of dog behavior or positive-reinforcement dog training
Pet services, veterinary, training, education, or membership-support experience
Experience handling emotionally charged or complex customer situations
Why Join Us
Fully remote work environment
Work that directly supports dogs, owners, and trainers
Collaborative team and structured training
Health, dental, vision, life, and disability insurance
401(k) match and paid time off
Hiring Process
Applicants complete a short online assessment through TestGorilla before interview consideration. Interviews focus on specific examples of client communication, problem solving, adaptability, and professional judgment.
Equal Opportunity Employer
We are an equal opportunity employer and value diversity in our workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.
Source: Intellipet careers (Greenhouse)