Field Service Technician

AMAROK
Santa Ana, CA
On-site

Who this role is best for

A natural match if you have experience with security systems and are comfortable with frequent travel.

Best fit for

  • Candidates with hands-on technical experience in access control or fire alarm systems and a history of travel for work
    — “previous experience with access control systems and/or fire alarm is a plus”
  • Professionals who can manage a dynamic workload and maintain customer relationships in a service-oriented role
    — “Build and maintain professional relationships with customers”

Things to consider

  • Overnight travel is required five days a week, which may impact personal life and work-life balance
    — “must be able to travel overnight Monday – Friday each week”
  • The role operates in a broad geographical area, requiring flexibility and adaptability to travel extensively
    — “service a geographical radius of approximately 150-250 miles”

How to stand out

  • Highlight experience with system installations and troubleshooting in your resume and interview responses
    — “2+ years’ experience troubleshooting and installing systems”
  • Emphasize your ability to prioritize and organize a complex workload efficiently
    — “Prioritize and organize daily workload to ensure jobs are completed within the time quoted”
  • Showcase skills in managing inventory and completing reports accurately
    — “Manage inventory daily. Ensure reports are completed accurately”
Pace · Fast PacedCollaboration · LowAutonomy · MediumDecision Impact · Individual

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • providing professional maintenance and repair services
  • building and maintaining customer relationships
Typical background
2+ years of experience in troubleshooting and installing systems

Skills & requirements

Required

TroubleshootingInstallationRepairOSHA CertificationInventory Management

Preferred

Access Control SystemsFire Alarm Systems

Stack & domain

TroubleshootingInstalling SystemsOSHA CertificationBasic Math SkillsManeuvering Heavy ObjectsClimbing LaddersCommunicationProblem-solvingTeamworkSecurityCustomer Service

About the role

Original posting from AMAROK via Greenhouse

For over 30 years AMAROK has protected commercial and industrial properties nationwide with our highly advanced perimeter security solution. Our multi-layered security solution provides over 7,000 properties with protection, relentlessly stopping would-be thieves. Crimes stopes where The Electric Guard Dog ™ starts.

Fulfill your career by joining our rapidly growing Field Operations team! As a Field Service Technician, you will service our customers by providing knowledgeable, professional and skilled preventative and repair maintenance duties. This position will service a geographical radius of approximately 150-250 miles. Applying candidates must be able to travel overnight Monday – Friday each week.

Key Responsibilities

Monitor service queue and communicate any changes to internal and external customers

Prioritize and organize daily workload to ensure jobs are completed within the time quoted to the customer without sacrificing service quality

Provide preventative maintenance, repair services, installations, upgrades, and in-servicing at customer accounts in accordance with established standard operating procedures and techniques

Build and maintain professional relationships with customers

Assist other technician as needed

Operate company vehicle safely. Obey all local and federal traffic laws

Manage inventory daily. Ensure reports are completed accurately and submitted within required deadline

Complete weekly expense reports

Requirements

Must be able to travel Monday-Friday weekly

Valid driver’s license

2+ years’ experience troubleshooting and installing systems (previous experience with access control systems and/or fire alarm is a plus)

OSHA certification and/or OSHA compliance knowledge

Basic math skills

Ability to maneuver heavy objects & safely climb latter up to 30 ft.

Benefits:

Excellent benefits package (Medical, Dental, Vision)

Tuition Reimbursement Program

Company vehicle and company paid travel expenses

Highly competitive pay (windshield time paid)

Short & Long-term disability

Life Insurance

Flexible Spending Account (Section 125)

Matching 401K retirement plan

Excellent training

Career Advancement

Approximate Year-End Pay Range: $70,000 - $90,000 per year. Compensation is determined based on experience, skillset, travel, and geographical location.

See what our employees have to say about working for AMAROK! https://www.glassdoor.com/Reviews/AMAROK-Reviews-E603124.htm

Our recruiting experience is digital! AMAROK is an EEO/Affirmative Action Employer and will make all employment related decisions without regard to age, race, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.

Once you submit your application, AMAROK will process the provided personal data to evaluate your candidacy for employment. For details regarding how your personal data will be used during an interview process, and to understand our commitment to keeping your personal data safe, please review our Data Privacy Policy here - https://amarok.com/privacy-policy/

Source: AMAROK careers (Greenhouse)

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