Field Service Technician

AMAROK
Phoenix, AZ
On-siteCareer-pivot friendly

Who this role is best for

Geared toward candidates comfortable with overnight travel and technical system maintenance, this role emphasizes hands-on work in perimeter security and collaboration with installation teams across Arizona.

Best fit for

  • Candidates with experience in access control or fire alarm systems and a preference for fieldwork
    — “experience with access control systems and/or fire alarms is a plus”
  • Professionals who thrive in a mobile, client-facing environment with a focus on safety and compliance
    — “Drive safely while following all local, state, and federal traffic laws”
  • Individuals who value career advancement and are motivated by competitive pay and benefits
    — “exciting opportunity to join a rapidly growing team and make a direct impact”

Things to consider

  • Overnight travel is a weekly requirement, which may affect personal life and work-life balance
    — “Monday–Friday overnight travel within a designated service radius”
  • The role involves operating heavy machinery and climbing ladders, which may pose physical demands
    — “Ability to lift and maneuver heavy objects as needed & safely climb a ladder up to 30 ft.”

How to stand out

  • Highlight your experience with preventive maintenance and system troubleshooting in your resume and interviews
    — “Conduct preventative maintenance, troubleshooting, repairs, and system upgrades”
  • Emphasize your ability to follow standard operating procedures and ensure system performance
    — “following established standard operating procedures to ensure optimal system performance”
  • Showcase your teamwork and knowledge-sharing skills, as these are explicitly valued
    — “Provide assistance to other Field Service Technicians as needed”
  • Demonstrate your experience with power equipment like aerial lifts and jack hammers
    — “operate various forms of power equipment such as: aerial lifts, concrete saws, jack hammers, augers, mixers, etc.”
  • Include any OSHA certification or compliance experience to align with the preferred qualification
    — “OSHA certification and/or familiarity with OSHA compliance is strongly preferred”
Pace · SteadyCollaboration · LowAutonomy · MediumDecision Impact · Individual

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • ensure optimal system performance
  • assist with site planning
  • build strong customer relationships
Typical background
field service techniciansecurity systems

Skills & requirements

Required

Preventative MaintenanceTroubleshootingSystem UpgradesOSHA ComplianceInventory Management

Preferred

Access Control SystemsFire Alarms

Stack & domain

Preventative MaintenanceTroubleshootingRepairsSystem UpgradesSite PlanningJurisdictional ComplianceInspectionsSystem CommissioningInventory LevelsService ReportsExpense ReportsOSHA CertificationAccess Control SystemsFire AlarmsPower EquipmentMath Skills

About the role

Original posting from AMAROK via Greenhouse

For over 30 years, AMAROK has been the nation’s leading provider of highly advanced perimeter security solutions, protecting over 9,000 commercial and industrial properties. Our multi-layered security system relentlessly stops would-be thieves where The Electric Guard Dog™ starts. 

Now is the perfect time to grow your career by joining our expanding Field Operations team! As a Field Service Technician, you will play a critical role in delivering top-tier service to our customers by providing expert preventive maintenance, repairs, and system upgrades. This position requires Monday–Friday overnight travel within a designated service radius of approximately 150–250 miles, ensuring the security and functionality of our systems nationwide. 

Approximate Year End Earnings: $70,000 – $90,000 (inclusive of base pay and average overtime). Hourly compensation range is $30.00 – $33.00 per hour determined by experience, skill set, travel requirements, and geographical location.

Key Responsibilities 

Conduct preventative maintenance, troubleshooting, repairs, and system upgrades at customer sites, following established standard operating procedures to ensure optimal system performance. 

Assist the AMAROK Install Department with site planning, jurisdictional compliance, inspections, and system commissioning after construction is completed. 

Organize and prioritize daily service calls and route, ensuring timely and high-quality completion of maintenance and repair work. 

Build and maintain strong professional relationships with customers by delivering outstanding service, training, and support. 

Provide assistance to other Field Service Technicians as needed, fostering a culture of teamwork and knowledge sharing. 

Drive safely while following all local, state, and federal traffic laws to reach service locations efficiently. 

Monitor daily inventory levels, accurately complete service reports, and submit documentation within required deadlines. 

Track and submit expense reports in compliance with company policies. 

Requirements & Qualifications 

Must be available to travel Monday–Friday weekly 

Valid Driver’s License  

At least 2+ years of hands-on experience troubleshooting and installing systems (experience with access control systems and/or fire alarms is a plus) 

OSHA certification and/or familiarity with OSHA compliance is strongly preferred 

Ability to lift and maneuver heavy objects as needed & safely climb a ladder up to 30 ft. 

Ability to operate various forms of power equipment such as: aerial lifts, concrete saws, jack hammers, augers, mixers, etc.  

Strong ability to analyze and troubleshoot system issues effectively 

Basic Math Skills – Necessary for measuring, calculating, and troubleshooting system configurations 

This is an exciting opportunity to join a rapidly growing team and make a direct impact on securing businesses across the country. If you are a self-motivated professional with a passion for service, we want to hear from you! 

Benefits: 

Excellent benefits package (Medical, Dental, Vision) 

Per Diem for overnight travel

Company vehicle and company paid travel expenses 

Yearly Bonus 

Highly competitive pay (windshield time paid) 

Short & Long-term disability 

Life Insurance 

Flexible Spending Account (Section 125) 

Tuition Reimbursement Program 

Matching 401K retirement plan 

Excellent training 

Career Advancement 

See what our employees have to say about working for AMAROK! https://www.glassdoor.com/Reviews/AMAROK-Reviews-E603124.htm 

Our recruiting experience is digital! AMAROK is an EEO/Affirmative Action Employer and will make all employment related decisions without regard to age, race, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status. 

Once you submit your application, AMAROK will process the provided personal data to evaluate your candidacy for employment. For details regarding how your personal data will be used during an interview process, and to understand our commitment to keeping your personal data safe, please review our Data Privacy Policy here – https://amarok.com/privacy-policy/ 

Source: AMAROK careers (Greenhouse)

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