Candidates with CRM administration expertise and cross-functional collaboration experience will find this role in a growing HR technology environment.
Derived from job-description analysis by Serendipath's career intelligence engine.
Original posting from Distro via Lever
About Us Vensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions, including HR/HCM technology, managed services, and global business process outsourcing (BPO). The company and its service providers collectively serve over 95,000 businesses and process over $135B in annual payroll. As a "One Employer Solution” headquartered in Chandler, Arizona, Vensure helps thousands of businesses streamline and grow their operations with custom strategies that benefit both employers and employees. Find out more by visiting www.vensure.com .
Position Summary
We are seeking a detail-oriented and strategic HubSpot CRM Administrator to manage, optimize, and support our CRM system. This role is responsible for the day-to-day administration of HubSpot, ensuring data accuracy, enhancing the user experience, and aligning CRM processes with business objectives.
The HubSpot CRM Administrator will work closely with Marketing, Sales, Revenue Operations, and Customer Service teams to ensure seamless operations, process efficiency, and support revenue growth initiatives.
Essential Duties & Responsibilities
HubSpot CRM Management
Administer day-to-day HubSpot operations, including: User management Workflows and automation Data imports and exports Custom properties System integrations Monitor system performance, troubleshoot issues, and ensure the CRM functions effectively and efficiently. Maintain database integrity through regular audits, data cleansing, and deduplication processes. Manage user permissions, access controls, and platform governance standards. Ensure CRM configurations align with business processes and operational needs. Process Optimization
Develop, implement, and refine sales, marketing, and customer service workflows, automations, and pipelines to improve efficiency and scalability. Support lead management, lead routing, deal tracking, lifecycle stages, and reporting processes aligned with key business objectives and performance metrics. Identify opportunities for process improvement and recommend scalable solutions within HubSpot. Collaborate with stakeholders to optimize customer journey tracking and operational performance. Training & Support
Provide training, ongoing support, and documentation for HubSpot users across multiple departments. Develop and maintain standard operating procedures (SOPs), user guides, and training materials. Serve as the primary point of contact for CRM-related questions, troubleshooting, and support requests. Promote user adoption through best practices, training sessions, and ongoing engagement. Reporting & Analytics
Build, maintain, and optimize dashboards, reports, and performance metrics for stakeholders across the organization. Monitor key performance indicators (KPIs) and provide actionable insights to support decision-making. Analyze CRM data and trends to identify opportunities for operational improvements and revenue growth. Ensure data consistency and reporting accuracy across all business units. Integrations & Technology Management
Manage and maintain integrations between HubSpot and third-party systems, including platforms such as: Zoom Marketing automation tools Customer support systems Revenue operations platforms Other approved business applications Collaborate with IT teams, vendors, and external consultants to implement, troubleshoot, and optimize technical solutions. Assist with CRM upgrades, new feature implementations, and integration enhancements. Knowledge, Skills, and Abilities
Strong understanding of: HubSpot CRM administration Sales operations Revenue operations Customer lifecycle management Inbound marketing methodologies Experience developing workflows, automation, lead scoring models, and data management processes. Advanced knowledge of CRM reporting, analytics, dashboards, and performance measurement. Proficiency in data management, segmentation, cleansing, and governance practices. Strong analytical, organizational, and problem-solving abilities. Excellent attention to detail and commitment to data accuracy. Ability to communicate technical concepts effectively to non-technical stakeholders. Strong project management and prioritization skills. Ability to manage multiple projects and deadlines in a fast-paced environment. Collaborative mindset with the ability to work effectively across departments. Commitment to process improvement and continuous learning. Education & Experience
Bachelor’s degree in Marketing, Business Administration, Information Systems, Computer Science, or a related field preferred. An additional four (4) years of directly relevant work experience may be considered in lieu of a degree. Minimum of five (5) years of experience as a HubSpot Administrator or in a similar CRM administration, CRM operations, or marketing operations role. Experience supporting Sales, Marketing, Revenue Operations, and Customer Success teams preferred. Demonstrated experience managing CRM data, workflow automation, reporting, and third-party integrations. Desired Certifications
HubSpot Marketing Software Certification preferred. HubSpot Sales Software Certification preferred. Additional HubSpot certifications in CRM Administration, Reporting, Revenue Operations, or Operations Hub are highly desirable. Physical, Mental, & Communication Demands
Physical Demands
Primarily sedentary work involving extended periods of sitting at a desk or workstation. Frequent use of a computer, keyboard, mouse, and other office equipment. Occasional lifting and carrying of light office materials and equipment. Mental Demands
High level of attention to detail and accuracy. Ability to analyze large datasets and system processes. Effective prioritization and time management in a deadline-driven environment. Ability to troubleshoot complex technical and operational issues. Strong critical-thinking and problem-solving capabilities. Communication Demands
Ability to communicate technical information clearly to both technical and non-technical audiences. Frequent collaboration with cross-functional stakeholders. Strong written communication skills for documentation, reporting, and training materials. Effective verbal communication skills for training, support, and stakeholder engagement. Work Environment
Primarily an indoor office or remote work environment. Regular use of computers and web-based applications is required. Occasional meetings, training sessions, or collaboration with vendors and external partners may be necessary.
This position is eligible for the following benefits:
Health Insurance: Medical, dental, and vision coverage Retirement Plan: 401(k) with company match Paid Time Off: PTO, Holidays, Parental leave and Sick Leave provided as required by applicable state law Other Benefits: Life insurance, short term disability, long term disability, employee assistance program (EAP), flexible spending account (FSA), health savings account (HSA), Identity theft protection, critical illness, accident, cancer, hospital protection, legal and pet insurance. Disclaimer
This job description is intended to describe the general nature and level of work performed by employees assigned to this position. It is not intended to be an exhaustive list of all responsibilities, duties, or qualifications required.
Management reserves the right to modify, add, or remove duties as necessary to meet business needs. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position.
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Source: Distro careers (Lever)