Strong fit for candidates with cross-functional CRM project experience who can translate business needs into technical solutions and lead process optimization.
Derived from job-description analysis by Serendipath's career intelligence engine.
Original posting from AutoScout24 via Greenhouse
A career driven by you. Join AutoScout24 Group and experience life in the fast lane. We’re not just leading the market; we’re creating it. We’re constantly innovating, evolving and transforming things for our customers. We’re driven, ambitious and determined to do our best work, together. For a career that doesn’t stand still, where you can put your ideas in the driving seat and change the way the world moves, join our international community.
At AutoScout24, Salesforce is a business-critical platform supporting our commercial organization across Sales Cloud, Service Cloud and our custom Billing solution. Our Salesforce ecosystem is used by teams across Europe and Canada and continues to evolve with new platform capabilities, Agentforce and AI-powered automation.
Your tasks
Act as the internal Salesforce expert and trusted advisor for business stakeholders
Consult departments on how to best leverage Salesforce to achieve their business objectives
Design and optimize CRM processes across Sales, Service, Customer Success Management and other business functions
Ensure solutions follow Salesforce best practices and align with the overall Autoscout CRM strategy
Identify opportunities for process optimization, automation, and continuous improvement
Project Management
Lead Salesforce-related projects from discovery through implementation and rollout
Define project scope, timelines, milestones, and deliverables
Coordinate implementation activities across business and technical teams
Drive prioritization of Salesforce initiatives together with stakeholders
Ensure successful adoption of new functionality
Business Analysis & Solution Design
Gather, document, and challenge business requirements
Translate business needs into functional specifications and user stories
Evaluate solution alternatives and recommend the best approach considering business value, complexity, and long-term maintainability
Collaborate with development teams throughout implementation
Validate and test that delivered solutions meet business objectives
Change Management
Evaluate change requests and enhancement proposals
Assess impacts across business processes and integrated systems
Coordinate user acceptance testing
Support rollout planning and user enablement
Communicate changes effectively across stakeholder groups
Data & Reporting
Ensure CRM data structures support business reporting requirements
Collaborate with Analytics teams to improve reporting capabilities
Support dashboard and KPI development
Promote data quality and governance across the organization
Innovation & Continuous Improvement
Evaluate new Salesforce capabilities including AI, Agentforce, automation, and platform features
Identify opportunities to simplify processes and improve user experience
Drive continuous optimization of CRM capabilities
Qualifications
4–7+ years of Salesforce consulting, CRM consulting, or Business Systems Analyst experience
Strong understanding of Salesforce Sales and Service Cloud, with experience in additional Salesforce products and Agentforce considered a strong plus
Experience delivering cross-functional CRM projects
Ability to translate business requirements into technical solutions
Strong stakeholder management and communication skills
Experience working with Agile methodologies
Understanding of CRM integrations and enterprise system architecture
Salesforce certifications (Administrator, Business Analyst, Sales Cloud Consultant, Service Cloud Consultant, or similar) are a plus
Experience with Salesforce Flow, reporting, and automation is highly desirable
Familiarity with Revenue Operations, Customer Care, or Go-to-Market processes is a plus
Success Metrics
Successful delivery of Salesforce projects on time and within scope
High stakeholder satisfaction and CRM adoption across business teams
Improved process efficiency through automation and reduced operational complexity
High platform stability and solution quality
Effective use of AI (e.g., LLMs and Salesforce AI capabilities) to improve requirements engineering, solution design, documentation, and personal productivity
Continuous adoption of Salesforce innovations, including Agentforce and AI capabilities, that create measurable business value
If this description resonates with you, but you’re unsure whether your skills meet our requirements, we value personality, ambition, and an open-minded outlook. Don’t hesitate to get in touch and tell us about your unique strengths.
AutoScout24 offers benefits that empower our employees to work as independently and effectively as possible. These include a hybrid working model, flexible working hours, up to 30 days of paid leave and modern office spaces, to name just a few. Our goal is to create an inspiring work environment where you can reach your full potential.
Source: AutoScout24 careers (Greenhouse)