IT Help Desk

Wachter, Inc.
Lenexa, KS
On-site

Who this role is best for

Aimed at mid-level IT support professionals who can navigate Microsoft ecosystems and handle both on-site and remote support.

Best fit for

  • Candidates with experience in corporate IT support and Microsoft cloud platforms like Entra ID and Intune
    — “Working knowledge of Microsoft Entra ID (Azure AD) and the Microsoft cloud ecosystem”
  • Individuals who are comfortable with a mix of on-site and remote work, as well as routine maintenance tasks
    — “Provide on-site and remote IT support for internal employee PCs, Macs, printers, mobile phones, and other office devices”
  • Professionals who have experience with AI tools and are able to assist users with their implementation
    — “Support employees in their use of approved AI tools such as Claude and Microsoft Copilot”

Things to consider

  • The role may require occasional on-call work outside of regular hours
    — “Occasional after-hours / on-call work may be required”
  • Candidates must be physically capable of lifting up to 50 pounds occasionally
    — “Must be able to occasionally lift up to 50 pounds”

How to stand out

  • Highlight experience with Microsoft 365 applications and cloud platforms in your resume and interview responses
    — “Assist users with cloud-based and locally installed applications such as Microsoft 365 applications”
  • Showcase your ability to manage ticket queues and resolve service tickets efficiently
    — “Manage ticket queue and resolve service tickets in a timely manner”
  • Emphasize your hands-on experience with identity and device administration in Microsoft Entra ID and Intune
    — “Perform day-to-day identity and device administration in Microsoft Entra ID and Intune”
  • Demonstrate your ability to maintain accurate records and follow IT policies and best practices
    — “Ensure IT policies and best practices are followed”
Pace · SteadyCollaboration · HighAutonomy · MediumDecision Impact · Team

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • Troubleshoot and resolve hardware and software issues
  • Manage ticket queue and resolve service tickets
Typical background
Proven experience in IT supportStrong knowledge of Windows, macOS, and Linux operating systems

Skills & requirements

Required

IT SupportIdentity And Device AdministrationCloud-based Applications

Preferred

Servicenow ExperienceAI Assistants

Stack & domain

WindowsMacosLinuxMicrosoft 365Microsoft Entra IDIntuneComptiaMicrosoftCisco

About the role

Original posting from Wachter, Inc. via Lever

Benefits Package: Company Paid!:

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Medical, Dental, Prescription & Vision Benefits

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Life, AD&D, and LTD insurance

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Paid Vacation and Holidays

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Company-Matched 401(k) and IRA Retirement Savings.

What you will be doing::

Provide on-site and remote IT support for internal employee PCs, Macs, printers, mobile phones, and other office devices.

  • Troubleshoot and resolve hardware and software issues efficiently on Windows, Mac, and Linux platforms.

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Assist users with cloud-based and locally installed applications such as Microsoft 365 applications.

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Perform day-to-day identity and device administration in Microsoft Entra ID and Intune

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Account and group management

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MFA and password resets

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License assignment

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Device enrollment

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Compliance

  • Support employees in their use of approved AI tools such as Claude and Microsoft Copilot, including access provisioning, basic troubleshooting, and helping users apply them to everyday work.
  • Manage ticket queue and resolve service tickets in a timely manner.
  • Collaborate with the larger IT team and stakeholders for escalations and issue resolution.
  • Ensure IT policies and best practices are followed.
  • Perform routine maintenance and updates on IT equipment.
  • Maintain accurate records of IT assets and support activities.

What we are looking for::

  • Proven experience in IT support, preferably in a corporate environment.
  • Strong knowledge of Windows, macOS, and Linux operating systems.
  • Proficiency with installing Microsoft 365 applications and troubleshooting.
  • Working knowledge of Microsoft Entra ID (Azure AD) and the Microsoft cloud ecosystem; experience with Intune or Azure administration is a plus.
  • Experience with printers, mobile phones, and other office technology.
  • Familiarity with IT ticketing systems (ServiceNow experience is a plus).
  • Hands-on experience with AI assistants such as Claude or Microsoft Copilot is a plus; exposure to Copilot Studio, agent building, or automation is a strong plus.
  • Excellent problem-solving skills and ability to work independently.
  • Strong communication skills and customer service orientation.
  • Must be able to occasionally lift up to 50 pounds.

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Occasional after-hours / on-call work may be required.

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Industry standard certifications are a plus (CompTIA, Microsoft, Cisco, etc.).

Source: Wachter, Inc. careers (Lever)

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