NetSuite Customer Success Project Manager

RF-SMART
Jacksonville, FL
Hybrid

Who this role is best for

Aimed at mid-level to senior project managers with ERP and NetSuite experience who thrive in client-facing, cross-functional roles. Candidates should be comfortable with travel and AI tools, and have a background in distribution, manufacturing, or warehouse environments.

Best fit for

  • Candidates with 2-5 years of project management experience, especially in ERP implementations.
    — “2-5 years of project management and/or consulting experience”
  • Professionals who have managed client relationships and negotiated managed service agreements.
    — “Experience managing executive relationships and closing large deals including managed service agreements”
  • Individuals with a background in distribution, manufacturing, or warehouse systems.
    — “Experience with ERP distribution applications, manufacturing, and/or warehouse environments is desired”

Things to consider

  • Travel is required up to 10-20% of the time, which may impact work-life balance.
    — “Ready to travel up to 10-20% to connect with clients”
  • The role does not offer visa sponsorship, which may limit eligibility for non-US citizens.
    — “Employer does not sponsor applicants for employment visa status”

How to stand out

  • Highlight your experience managing client expectations and project scope changes in your resume.
    — “Manage resources, timelines, scope, and customer expectations”
  • Emphasize your background in ERP systems, particularly NetSuite, in your application materials.
    — “Functional experience with ERP systems, especially NetSuite, is a plus”
  • Showcase your ability to use AI-enabled tools in project management during interviews.
    — “Curiosity and comfort with AI-enabled tools”
Pace · SteadyCollaboration · HighAutonomy · MediumDecision Impact · Team

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • Managed successful project deliveries
  • Ensured customer satisfaction
  • Delivered impactful presentations
Typical background
2-5 years of project management experienceERP implementation

Skills & requirements

Required

Project ManagementClient InteractionCross-functional CollaborationPost-implementation Support

Preferred

ERP ImplementationNetsuite

Stack & domain

Netsuite ERPERP SystemsProject ManagementMicrosoft ProjectSmartsheetCommunicationNegotiationCustomer SuccessERP

About the role

Original posting from RF-SMART via Greenhouse

NetSuite Project Manager 

USE (Jacksonville, FL) or Remote EST   

                  We exist to transform our customers and change lives.      

Who We're Looking For 

Are you a dynamic professional with a passion for driving projects to success? Join RF-SMART as a Project Manager and lead our innovative projects to new heights. This role offers the perfect blend of strategic planning, client interaction, and team collaboration. 

What You’ll Do: 

Manage Projects: Oversee resources, timelines, scope, and customer expectations to ensure successful project completion. 

Client Interaction: Establish yourself as the main point of contact for clients, managing communication and escalations. 

Strategic Planning: Generate and deliver project plans and cost estimates, manage change requests, and negotiate project scope changes as well as managed service agreements.  

Cross-Functional Collaboration: Work with internal teams to manage project deliverables and ensure seamless service. 

Post-Implementation Support: Participate in post-Go-Live activities for key accounts to ensure ongoing success. 

What You Bring: 

Proven Success: 2-5 years of project management and/or consulting experience, preferably with NetSuite ERP implementations. 

Technical Skills: Proficiency in Word, Excel, PowerPoint, Microsoft Project, and Smartsheet. Functional experience with ERP systems, especially NetSuite, is a plus. 

Excellent Communication: Strong written and verbal communication skills, with the ability to deliver impactful presentations. 

Negotiation Skills: Experience managing executive relationships and closing large deals including managed service agreements.  

Willingness to Travel: Ready to travel up to 10-20% to connect with clients and facilitate project delivery. 

A Bachelor’s degree in a related field or equivalent work experience. 

Experience with ERP distribution applications, manufacturing, and/or warehouse environments is desired. 

Some technical or application functional NetSuite experience is a plus. 

Curiosity and comfort with AI-enabled tools, with the ability to identify new ways to apply them to project management and share best practices with the team.

Why You’ll Love It Here: Working at RF-SMART means joining a culture that values growth, collaboration, and innovation. As a NetSuite Customer Success Project Manager, you'll work alongside a passionate team dedicated to making a difference—both for our customers and our employees.

Employer does not sponsor applicants for employment visa status (e.g., H-1B visa status).

General Information: The above noted job description is not intended to be an exhaustive list of all duties and responsibilities that may be assigned, but rather to give a general sense of the responsibilities and expectations of the job. As the nature of business demands change so, too, may the essential functions of this specific position and/or the skills and abilities required. RF-SMART is an Equal Employment Opportunity (EEO) employer.

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Source: RF-SMART careers (Greenhouse)

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