Operations Associate, Chauffeur Acquisition

Wheely
New York, NY
On-siteCareer-pivot friendly

Who this role is best for

Aimed at mid-level professionals in transportation or operations who can manage acquisition funnels and build relationships.

Best fit for

  • Candidates with prior experience managing customer acquisition in a fast-paced environment
    — “Experience in an operational and customer-facing role, preferably within a fast-paced environment”
  • Individuals who have a track record of improving conversion rates through direct outreach
    — “Convert qualified leads through calls, emails, and in-person meetings”
  • Professionals who thrive on building community relationships and representing a brand
    — “Act as a representative and spokesperson for Wheely, fostering positive relationships within our chauffeur community”

Things to consider

  • The role requires a full-time commitment to the New York Wheely Academy with limited remote flexibility
    — “Availability to work at the New York Wheely Academy five days a week”
  • Candidates must be authorized to work in the US without visa sponsorship
    — “Candidates must be authorised to work in the United States without the need for visa sponsorship”

How to stand out

  • Highlight experience with end-to-end customer acquisition and relationship-building in your resume and interviews
    — “Manage the entire acquisition process from chauffeur sign-up to their first journey”
  • Demonstrate your ability to improve conversion metrics through data-driven strategies
    — “Excellent analytical skills to assess and improve chauffeur acquisition metrics”
  • Showcase your communication skills with examples of successful outreach or stakeholder engagement
    — “Exceptional communication skills with a focus on clarity, structure, and ownership”
Pace · Fast PacedCollaboration · HighAutonomy · MediumDecision Impact · Team

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • managing chauffeur acquisition funnel
  • enhancing chauffeur experience
Typical background
operationscustomer-facing roles

Skills & requirements

Required

Chauffeur AcquisitionPipeline ManagementCustomer-facing CommunicationCross-functional CollaborationChauffeur Experience Enhancement

Preferred

Chauffeur Community Management

Stack & domain

Chauffeur AcquisitionLead QualificationSalesCustomer ServiceChauffeur Experience EnhancementCommunicationProblem-solvingPrioritizationAnalytical SkillsTransportationChauffeuringCustomer Acquisition

About the role

Original posting from Wheely via Greenhouse

About Wheely

Wheely is redefining premium transportation across major cities in Europe, the US, and the Middle East. We blend cutting-edge technology with the craft of five-star chauffeuring to deliver an experience trusted by more than 100,000 active riders and 1,200 corporate accounts.

We’re a profitable, fast-growing scale-up with $43M raised and over $100M in annual revenue. Having recently launched in New York City, we’re expanding rapidly across the US and EMEA. If you take pride in your craft and want to help shape the next chapter of our growth, we'd love to hear from you.

About The Role

Wheely is seeking a motivated and detail-oriented Operations Associate to join our team in New York City, focusing on Chauffeur Acquisition. In this role, you will own the end-to-end acquisition funnel, from the initial chauffeur sign-up to their first journey with Wheely. Additionally, you will collaborate with cross-functional teams to enhance the overall chauffeur experience and act as a representative and spokesperson for Wheely, fostering positive relationships within our chauffeur community.

Responsibilities

Manage the entire acquisition process from chauffeur sign-up to their first journey

Source and qualify chauffeur leads, building a robust acquisition pipeline

Convert qualified leads through calls, emails, and in-person meetings

Collaborate with cross-functional teams to continuously improve the overall chauffeur experience

Act as a representative and spokesperson for Wheely, fostering positive relationships with our chauffeur community

Requirements

Experience in an operational and customer-facing role, preferably within a fast-paced environment

Strong problem-solving skills with a proven track record of delivering creative solutions

Ability to prioritize multiple tasks effectively in a dynamic work environment

Excellent analytical skills to assess and improve chauffeur acquisition metrics

Exceptional communication skills with a focus on clarity, structure, and ownership

Availability to work at the New York Wheely Academy five days a week

What We Offer

Base salary of $65k-75k per year, plus equity in a high-growth scale-up.

Comprehensive benefits package, including health coverage and other benefits designed to support your wellbeing.

Monthly credit for journeys with Wheely, allowing you to experience our service as a passenger and stay closely connected to the product

Professional development support, including subsidies for relevant training and learning.

Candidates must be authorised to work in the United States without the need for visa sponsorship, now or in the future.

All of your personal information will be collected stored and processed in accordance with Wheely’s Candidate Privacy Notice

Source: Wheely careers (Greenhouse)

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