Parts Advisor

Lookers
Farnborough, United Kingdom

Who this role is best for

Geared toward candidates comfortable with administrative functions and customer interaction, working in a team-oriented environment in the automotive retail industry in the UK.

Best fit for

  • Candidates with experience in parts departments and a strong customer service background
    — “You have previous experience gained in a similar role”
  • Individuals who can manage both independent and collaborative workloads efficiently
    — “You will be able to work both independently and as part of a dynamic team”
  • Professionals with a good grasp of computer systems and attention to detail
    — “practical knowledge of computer systems”

Things to consider

  • The role involves a 6-month probation period with employment checks prior to starting
    — “we will conduct relevant employment checks prior to you commencing employment”
  • There is a requirement for Saturday work on a rota basis, which may affect work-life balance
    — “Saturdays 8am to 2pm on a rota basis”

How to stand out

  • Emphasize experience in processing orders quickly and accurately in your resume and interviews
    — “ensure that all orders are processed on the same day”
  • Highlight your ability to manage customer expectations and provide excellent service
    — “Providing excellent customer care”
  • Showcase your experience in maintaining stock control and inventory systems
    — “Ensuring all items are correctly located and stock control”
Pace · SteadyCollaboration · HighAutonomy · MediumDecision Impact · Team

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • efficiently processing customer orders
  • maintaining accurate stock levels
Typical background
experience in automotive parts or similar retail environment

Skills & requirements

Required

Customer ServiceTeamworkInventory ManagementStock Control

Preferred

Parts ManagementVehicle Health Checks

Stack & domain

Parts ManagementCustomer ServiceStock ControlComputer SystemsTeamworkCommunicationVehicle Health ChecksAdaptabilityLeadershipAutomotiveRetail

About the role

Original posting from Lookers via Greenhouse

About us: We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland.  

We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.

Farnborough Audi

Contract Type: Permanent, Full Time

Salary: £30,500, plus bonus!

Hours: 42 hours (Monday to Friday 8am to 5pm, Saturdays 8am to 2pm on a rota basis)

Are you a Parts Advisor in search of a new challenge?  You have arrived at the right place, we are on the hunt for an experienced and enthusiastic Parts Advisor.

This is an excellent opportunity for the right person to join our friendly and professional team and be integral to the smooth running of our parts department. Working alongside a friendly and hard-working team of parts advisors, you will be able to build relationships and manage our customer’s expectations.

As a Parts Advisor, you will ensure that all customers at retail and workshop areas are dealt with quickly and efficiently and that all orders are processed on the same day.  You will be required to complete all administrative functions in an accurate and timely manner and log any discrepancies of stock with the Parts Manager.

Responsibilities

Assisting the Parts Manager with daily duties

Completing Vehicle health checks for workshop

Ensuring all items are correctly located and stock control 

Receiving orders & ensuring returns are up to date

Answering call from customers  

Providing excellent customer care

You will have previous experience gained in a similar role. You will possess excellent communication skills, and practical knowledge of computer systems. It is important that you can work as part of a team as well as having the ability to work independently.

You will be a people person with excellent verbal and written communication skills. You will be able to work both independently and as part of a dynamic team.

If your skills and experience match what we are looking for, please apply today and a member of the Talent Acquisition Team will be in touch. 

Core Benefits:

Competitive salaries with structured pay scales and progression as you grow within the business

Generous annual leave that increases with your length of service

Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave

Access to Techscheme for discounted technology purchases with flexible payments

Health & Wellbeing:

Eyecare vouchers to help cover vision care needs

Smart Health – 24/7 access to GP services to support your mental and physical wellbeing

Dental insurance for everyday dental care and unexpected treatments

Optional critical illness cover for peace of mind during life's most challenging moments

Financial Wellbeing:

MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user-friendly app

Free will writing services to help plan for the future

Flexible life assurance options and partner life assurance for added protection

Leisure & Lifestyle:

Discounted gym memberships to support an active lifestyle

Travel insurance to help you explore with confidence

Access to home and technology vouchers

bYond card and a wide range of exclusive retail and lifestyle discounts

We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels.

Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential. 

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. For roles that require you to drive, a driving licence check will also be carried out. Please note, all offers of employment are made subject to a 6 month probation period commencing from your start date.

We take our data protection responsibilities very seriously and are committed to upholding and respecting your privacy rights. Information about how we will process your data including the types of data we collect, the purposes for which we use it, who we may share it with and how long we keep it are set out in our privacy notice. It also includes information about your individual privacy rights. Please make sure you read our Privacy Notice so that you understand how we may collect and use your data.

Source: Lookers careers (Greenhouse)

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