Senior Customer Success Manager

Cato Networks
Paris, France
On-siteCareer-pivot friendly

Who this role is best for

Geared toward candidates with experience in networking and security solutions who are comfortable with orchestrating post-sales motions across customer accounts.

Best fit for

  • Candidates with a background in SaaS or high-growth tech vendors and a focus on customer adoption and expansion
    — “5+ year of experience ideally in a Customer Success or sales role at a high growth SaaS software or technology vendor”
  • Professionals who can build stakeholder relationships and act as a trusted advisor within complex customer environments
    — “Ability to influence and persuade at all levels and gain a ‘Trusted Advisor’ status with key stakeholders”
  • Individuals who thrive in fast-paced environments and are adept at managing multiple priorities across geographies
    — “Must be very well organised and able to work effectively in a nimble and fast-paced environment”

Things to consider

  • The role requires up to 25% travel, which may be a factor for candidates prioritizing remote work.
    — “Ability to travel up to 25% of the time”
  • Candidates should be prepared to manage customer renewals and upsells, which demands a strategic mindset.
    — “Own and orchestrate Cato's post sales motion, including conducting QBRs, product adoption maturity assessments, managing renewals and upsells”

How to stand out

  • Highlight experience in driving customer adoption and expansion in your resume and interviews.
    — “Inspire and support customer adoption and expansion”
  • Demonstrate your ability to manage post-sales processes and deliver customer value through clear examples.
    — “Own and orchestrate Cato's post sales motion”
  • Showcase your capacity to analyze and understand complex customer needs and translate them into solutions.
    — “Ability to effectively listen and truly understand the customer needs”
Pace · SteadyCollaboration · HighAutonomy · MediumDecision Impact · Team

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • responsible for the health of the assigned accounts
  • conduct QBRs
  • manage renewals and upsells
Typical background
5+ years of experience in a Customer Success or sales role

Skills & requirements

Required

Customer Communication And Presentation SkillsAbility To Influence And PersuadeProblem-solvingOrganizational Skills

Preferred

Experience In A Customer Success Or Sales Role

Stack & domain

NetworkingSecurityAI SoftwareCustomer SuccessProduct Adoption Maturity AssessmentsRenewalsUpsellsCommunicationPresentationProblem-solvingInfluencePersuasionOrganizationCloud Networking

About the role

Original posting from Cato Networks

Welcome to the future of cloud networking and security!  

Cato Networks is the first company to converge enterprise networking and security into one centralized and global service that is delivered by cloud. It is led by networking and security pioneer Shlomo Kramer (Check Point, Imperva) and early investor (Palo Alto Networks, Exabeam, Trusteer and more). Cato’s unique technology inspired a brand-new product category, later named “SASE” by Gartner and a market expected to reach $28.5 billion by 2028.

This is your opportunity to get on the rocket ship and join a company that is building a cutting-edge enterprise network and secure cloud platform, and is on a fast track to becoming the worldwide market leader – don’t miss it!

As a Cato Senior Customer Success Manager for the French region, you will be a trusted advisor to our top customers from deployment and throughout their journey to renewal. In this role you will inspire and support customer adoption and expansion and use your customer facing and technical acumen to lead our customers to success. 

Curiosity - you have a desire to truly understand our customers' business needs.

Creativity - you can find a sustainable path to yes.

Empathy - you connect at a human level with our customers and you genuinely care

Responsibilities:

Responsible for the health of the assigned accounts and ensure our customers continue to stay and grow with us and realize the full value of their investment in our technology

Develop meaningful relationships with key stakeholders within the customer as well as Cato’s teams (Sales, Customer Success, R&D and Support Engineering)

Own and orchestrate Cato's post sales motion, including conducting QBRs, product adoption maturity assessments, managing renewals and upsells

Required Skills and Experience:

5+ year of experience ideally in a Customer Success or sales role at a high growth SaaS software or technology vendor

Experience working with Networking, Security or AI Software solutions

Excellent customer communication and presentation skills (ability to clearly articulate to different audiences and bring the message across in a concise, professional and compelling manner)

Ability to effectively listen and truly understand the customer needs, even if they're not effectively articulated, and find sustainable solutions

Ability to influence and persuade at all levels and gain a ‘Trusted Advisor’ status with key stakeholders 

Must be very well organised and able to work effectively in a nimble and fast-paced environment

Effective problem solver, shows ownership and wants to see issues resolved

Ability to travel up to 25% of the time

#LI-HE1

Source: Cato Networks careers

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