Serbian-Speaking Support Associate (Full-Time, Kragujevac)

Wolt
Kragujevac, Serbia
On-siteCareer-pivot friendly

Who this role is best for

Strong fit for customer-focused professionals who thrive in hybrid work arrangements and can manage shifting priorities in a fast-paced environment.

Best fit for

  • Individuals who enjoy dynamic, high-growth environments and take ownership of their work
    — “if you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team”
  • People who prefer hybrid work setups and can commit to in-office days several times a week
    — “You are comfortable working hybrid (coming to the office) several days per week”

Things to consider

  • Shift work is required, including mornings, evenings, and weekends
    — “You can work in shifts in mornings, evenings and weekends”

How to stand out

  • Highlight experience with live chat and phone support in your resume and interview responses
    — “Supporting our customers, courier partners and venues via live chat and phone”
  • Emphasize your ability to adapt to new processes and learn quickly
    — “You are a fast learner, you have no problem with multitasking”
  • Showcase your multilingual skills with specific examples of Serbian and English communication
    — “You are fluent in Serbian language and you have professional working proficiency in English”
  • Demonstrate your team collaboration experience, especially in cross-functional settings
    — “Developing our support function together with the support team as well as other teams within Wolt”
Pace · Fast PacedCollaboration · HighAutonomy · MediumDecision Impact · Team

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • high customer satisfaction scores
  • smooth delivery operations
Typical background
customer servicecall center

Skills & requirements

Required

Customer ServiceCommunicationMultitaskingTeamwork

Preferred

Problem-solvingAdaptability

Stack & domain

CommunicationMultitaskingCustomer-obsessedTeam-oriented

About the role

Original posting from Wolt via Greenhouse

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

⭐ Join Wolt as a Serbian-Speaking Support Associate ⭐

We are looking for full-time Support Associates to join our Support team in Kragujevac!  

💙 What you'll be doing:

Supporting our customers, courier partners and venues via live chat and phone 

Ensuring that the delivery operations run smoothly

Developing our support function together with the support team as well as other teams within Wolt

🤓 Our humble expectations:

You have great communication skills with a personal touch, and a customer-obsessed and team-oriented mindset

You are comfortable working hybrid (coming to the office) several days per week

You can work in shifts in mornings, evenings and weekends - our support is open seven days a week

You are a fast learner, you have no problem with multitasking, and you are ready to work in a fast-paced environment

You are fluent in Serbian language and you have professional working proficiency in English

🎁 What’s in it for you:

Private Health insurance - for all employees

25+ days of vacation - per year

Wolt credits cashback benefit - enjoy home deliveries with Wolt and receive in return a percentage of your total order value as Wolt credits to your own account.

Employee assistance program

🚀 Next steps:

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!

We will be reviewing applications on an on-going basis, so send through your application along with your CV as soon as possible! 💙

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Beware of recruitment scams: DoorDash, Deliveroo, and Wolt will never ask you to pay money or share sensitive financial information during hiring — learn more about our legitimate recruiting process at Recruitment Scam Awareness - DoorDash .

Source: Wolt careers (Greenhouse)

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