Solution Engineer

Contentful
New York, NY
On-siteCareer-pivot friendly

Who this role is best for

A natural match if you have experience in technical sales or professional services and can work in a collaborative, client-facing role.

Best fit for

  • Candidates with a blend of technical and business acumen, and a background in SaaS sales or professional services
    — “we consider candidates who have front-end and back-end development experience or who have professional services, sales or marketing backgrounds”
  • Individuals who thrive in cross-functional collaboration and can adapt to varying customer maturity levels
    — “help our customers realize how Contentful can help them with their digital transformation efforts, no matter their existing digital maturity”
  • Professionals with a strong interest in content management platforms and digital transformation strategies
    — “Understanding of REST APIs and a micro-service architecture”

Things to consider

  • Travel is a significant requirement, with up to 25% of time spent onsite with clients
    — “Ability to travel up to 25%”
  • The role involves a mix of technical and business responsibilities, requiring versatility
    — “convey technical and business knowledge to our varying personas that are both technical and non-technical”

How to stand out

  • Highlight experience with SaaS product demonstrations and technical validation processes
    — “Validate and illustrate how Contentful can help the customer with their digital transformation efforts through customized value based product demonstrations and proofs of concept”
  • Showcase your experience with content management platforms or complementary stack solutions
    — “Learn the Content Management competitive landscape and complementary stack solutions”
  • Emphasize your ability to work in a dynamic, multidimensional role with high-growth potential
    — “This is a dynamic role that lets you join a high-growth company, drive sales results, help shape the direction of the Solution Engineering function”
Pace · SteadyCollaboration · HighAutonomy · MediumDecision Impact · Team

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • drive sales results
  • help shape the direction of the Solution Engineering function
  • work in a positive culture
  • continue growing career
Typical background
solution-engineeringsalesmarketing

Skills & requirements

Required

Solution-engineeringPresentation-skillsTechnical-discoveryProduct-presentationsCollaborative-solution-designRfi-rfpSecurity-questionnairesCustomer-feedbackSolution-architectsCustomer-successProject-requirementsTechnical-and-business-risks

Preferred

Solution-engineering-experienceFront-end-and-back-end-developmentProfessional-servicesSalesMarketing

Stack & domain

Solution EngineeringFront-end And Back-end DevelopmentProfessional ServicesSalesMarketingREST ApisMicro-service ArchitectureProduct PresentationsCollaborative Solution DesignProofs Of ConceptRfisRfpsSecurity QuestionnairesProduct FeedbackSolution SellingBlueprintingConsultingSolution MappingSales ObjectivesSales QuotasForecastingSalesforceMeddicSandler SellingSPIN SellingPresentation SkillsTechnical And Business KnowledgeCommunicationCollaborationProblem-solvingLeadershipTeamworkAdaptabilityCuriosityCreativityEmotional IntelligenceDigital TransformationSales CycleTechnical Discovery

About the role

Original posting from Contentful via Greenhouse

Applications for this position will be accepted on an ongoing basis.

About The Opportunity 

Contentful is on a mission to help our customers be successful in the digital-first era. As a  Solution Engineer, you would get to play a critical role in helping our customers realize how Contentful can help them with their digital transformation efforts, no matter their existing digital maturity.  

Just as our customers have varying levels of digital maturity, our Solution Engineers come from a wide range of backgrounds. While we value Solution Engineering experience, we also consider candidates who have front-end and back-end development experience or who have professional services, sales or marketing backgrounds. We lean heavily on our core values to identify the right talent at Contentful, as the role of a Solution Engineer is dynamic and multidimensional. 

Imagine yourself as a co-pilot on sales opportunities. You would work with your Account Executives in lockstep through key phases of the sales cycle, including technical discovery, product presentations, collaborative solution design sessions, proofs of concept, and more.

This is a dynamic role that lets you join a high-growth company, drive sales results, help shape the direction of the Solution Engineering function, work in a truly positive culture, and continue growing your career. 

What To Expect?

Dive into an immersive onboarding experience that will help you learn the Contentful product, APIs, SDKs, CLI, our partner ecosystem etc.

Become a professional Solution Engineer and learn Enterprise presentation frameworks.

Learn the Content Management competitive landscape and complementary stack solutions. 

Create deep relationships within your team and beyond.

Make an impact on sales revenue by Co-pilot sales opportunities along with your Account Executives.

Seek to understand customer’s short term and long term digital objectives, their current and future technology stack and current challenges reaching their goals leveraging their existing technology stack.

Validate and illustrate how Contentful can help the customer with their digital transformation efforts through customized value based product demonstrations and proofs of concept.

Assist with the completion of RFIs, RFPs, and Security questionnaires and liaison with other departments to drive finalization.

In the customers words, relay product feedback to Product Management, Marketing and Sales. 

Collaborate with Solution Architects and Customer Success Managers to ensure that newly-signed customers successfully implement and launch their projects with Contentful

Understand prospects’ project requirements, help prospects validate these requirements against our platform, identify and mitigate technical and business risks

Travel onsite with customers when necessary. 

Work on exciting internal projects that impact how the Solution Engineering team works and grows.

Expect strong leadership and a safe environment to be you and grow your career.

What You Need To Be Successful

Required:

The desire to become a professional Solution Engineer. 

Strong presentation skills that demonstrate the ability to convey technical and business knowledge to our varying personas that are both technical and non-technical.

Understanding of REST APIs and a micro-service architecture.

Ability to travel up to 25%

Nice to Haves:

3+ years of Solution Engineering experience selling SaaS or related industry experience working with Marketing & Marketing-adjacent teams

Experience working with a Content Management Platform or similar technology. 

Familiarity with web technologies (Javascript frameworks, static site generators, CDNs, CI/CD, etc.), cloud technology, performance metrics and security.

Experience with omnichannel digital delivery concepts (websites, emails, native mobile apps, etc.)

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $113,300 - $151,550 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $124,670 - $166,810 annually.

Your recruiter can share more about the specific salary range for the job location during the hiring process. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity, or benefits, as applicable.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. 

Contentful is now officially part of Salesforce.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

More details about company benefits can be found at the following link: https://www.salesforcebenefits.com

If you need reasonable accommodations at any point during the application or interview process, please let your Recruiter know.

Equal Opportunity Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.

Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

Please be aware of scammers who may fraudulently claim to be from Contentful. These types of fraud can occur through copycat websites, fake email addresses claiming to be from our company, or social media. We do not ask for your personal information, such as bank account numbers, identification numbers, etc., through social media or chat-based apps, nor do we request or send money to purchase business equipment. If you suspect fraud, please report it to your local authorities and contact us at security@contentful.com with any information you may have.

By clicking “Apply for this job,” I acknowledge that I have read the “Contentful’s Candidate Privacy Notice” and hereby consent to the collection, processing, use, and storage of my personal information as described therein.

Source: Contentful careers (Greenhouse)

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