Sr. Technical Solutions Engineer - Platform (Support)

Databricks
Tokyo, Japan
On-siteCareer-pivot friendly

Who this role is best for

A natural match if you have hands-on experience with distributed big data platforms and a track record of providing technical guidance to customers. This mid-level role in Tokyo emphasizes platform troubleshooting and cross-cloud integration support.

Best fit for

  • Candidates with strong background in cloud platforms and experience troubleshooting complex customer issues
    — “Troubleshoot and resolve complex customer issues related to Databricks platform
  • Individuals who have provided technical guidance and best practices for data platforms in enterprise settings
    — “assist customers in their Databricks journey and provide them with the guidance and knowledge that they need
  • Professionals with dual-language fluency in Japanese and English and a focus on customer advocacy
    — “Written and spoken proficiency in both Japanese and English

Things to consider

  • On-call rotation includes both weekday and weekend responsibilities
    — “Participate in weekend and weekday on call rotation
  • Candidates must have at least 4 years of experience in application development with Python/Java/Scala
    — “4+ years experience designing, building, testing, and maintaining Python/Java/Scala based applications

How to stand out

  • Highlight documented solutions and performance improvement examples in your portfolio
    — “Deliver suggestions for improving performance in customer-specific environments
  • Emphasize your experience with third-party integrations in cloud environments
    — “Assist with issues around third-party integrations with Databricks environment
  • Demonstrate your ability to advocate for customers and translate their needs into technical solutions
    — “Be a true proponent of customer advocacy
Pace · Fast PacedCollaboration · HighAutonomy · MediumDecision Impact · TeamLevel · Senior

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • Resolved complex customer issues
  • Provided best practices support
  • Improved customer satisfaction
Typical background
4+ years in technical support or engineering

Skills & requirements

Required

Python/java/scalaSQLLinux/unixAws/azure/gcpDistributed Big Data ComputingCustomer SupportDocumentation

Preferred

Japanese Language Proficiency

Stack & domain

PythonJavaScalaSQLLinuxAWSAzureGCPDatabricksBig DataProblem-solvingCommunicationCollaborationFinanceTechnology

About the role

Original posting from Databricks

CSQ127R187

Location: Tokyo, Japan

As a Senior Technical Solutions Engineer, you will provide technical support for Databricks Platform related issues and resolve any challenges involving the Databricks unified analytics platform. You will assist customers in their Databricks journey and provide them with the guidance and knowledge that they need to accomplish value and achieve their strategic goals using our products. They will look to you for answers to everything from basic technical questions to complex architectural scenarios spanning across the entire Big Data ecosystem. You will report to the Senior Manager of Technical Solutions.

The Impact You Will Have

Troubleshoot and resolve complex customer issues related to Databricks platform

Provide best practices support for custom-built solutions developed by Databricks customers

Deliver suggestions for improving performance in customer-specific environments

Assist with issues around third-party integrations with Databricks environment

Demonstrate and coordinate with engineering and escalation teams to achieve resolution of customer issues and requests

Participate in the creation and maintenance of company documentation and knowledge articles

Be a true proponent of customer advocacy

Strengthen your AWS/Azure and Databricks platform expertise through learning and internal training programs

Participate in weekend and weekday on call rotation

What We Look For

4+ years experience designing, building, testing, and maintaining Python/Java/Scala based applications. Expert level knowledge in python is desired .

Strong experience with SQL-based database is required.

Linux/Unix administration skills.

Hands-on experience with AWS, Azure or GCP.

Experience with "Distributed Big Data Computing" environment.

Technical degree or the equivalent experience.

Written and spoken proficiency in both Japanese and English 

About Databricks

Databricks is the Data and AI company. More than 20,000 organizations worldwide — including adidas, AT&T, Bayer, Block, Mastercard, Rivian, Unilever, and 70% of the Fortune 500 — rely on the Databricks Data + AI Platform to build and scale data and AI apps, analytics and agents. Headquartered in San Francisco with 30+ offices around the globe, Databricks offers a unified platform that includes Genie, Lakebase, Agent Bricks, Lakeflow, Lakehouse, and Unity Catalog. To learn more, follow Databricks on LinkedIn, X, YouTube, and Instagram.

Benefits

At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here.

Our Commitment to Diversity and Inclusion

At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics.

Compliance

If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.

Applicant Privacy Notice

Source: Databricks careers

Similar roles