Support Associate - Full-Time

Wolt
Skopje, North Macedonia
On-siteCareer-pivot friendly

Who this role is best for

Strong fit for individuals who thrive in dynamic, customer-focused environments and possess local knowledge of Skopje.

Best fit for

  • Candidates with strong interpersonal skills and a deep understanding of local food and traffic dynamics in Skopje
    — “You’re an expert when it comes to Skopje's food scene, traffic patterns, and the different areas of your city”
  • Individuals who enjoy working in a high-growth startup culture with a collaborative team environment
    — “if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life”
  • People who are comfortable with fluid communication in Macedonian and English, and can adjust tone to different audiences
    — “Fluent in Macedonian and able to work in English”

Things to consider

  • The position involves handling live chat support, which may require quick decision-making and adaptability
    — “Handling customer and courier support in live chat together with the team in shifts”

How to stand out

  • Highlight experience in resolving complex customer issues with a focus on positive outcomes
    — “our mission is to provide customers with an out of this world and memorable experience, every time”
  • Emphasize your ability to take ownership beyond the obvious and show initiative in problem-solving
    — “Take ownership beyond the obvious”
  • Demonstrate fluency in Macedonian and English, and provide examples of adjusting tone for different audiences
    — “Fluidly and fluently communicate with our courier partners, customers, and merchants and adjust your tone to your audience”
  • Showcase your adaptability and ability to work in shifts, including weekend availability
    — “Our operation is running seven days a week so this role also requires you to be able to work on weekends”
  • Include examples of creative problem-solving or playful communication in your interactions
    — “We’re not afraid to play up the playfulness in our interactions, so creativity is a must!”
Pace · Fast PacedCollaboration · HighAutonomy · MediumDecision Impact · Individual

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • Handled customer and courier support in live chat
  • Developed the support function together with the team
  • Provided support for restaurant partners
Typical background
Experience in customer service or support roles

Skills & requirements

Required

Customer SupportCommunicationProblem-solvingTeamworkMultitasking

Preferred

Macedonian Language Proficiency

Stack & domain

Customer SupportCourier SupportLive ChatOffice WorkProblem-solvingCommunicationTeamworkCreativityOwnershipDeliveryCustomer ServiceCourier Management

About the role

Original posting from Wolt via Greenhouse

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

Are you a team player with great communication skills? Do you enjoy working in a dynamic environment? If your answer is yes - then read further!

Role background

Wolt is a Finnish technology company and we’re best known for our food delivery platform - you can read more about our story below. We are just starting in North Macedonia, let's share this journey together!

We're currently looking for Full-Time Support Associates to join our Support team in Skopje! In our Support team there is no typical day, and to be successful in Support Associate role you will need to be self-motivated, creative and have excellent interpersonal and relationship-building skills to be able to support our customers, restaurants and Courier Partners. Our operation is running seven days a week so this role also requires you to be able to work on weekends.

If the points below sound exciting, we look forward to hearing from you!

Customer Obsessed: At Wolt, our Support team knows that customer interactions serve a larger purpose than simply fixing problems; our mission is to provide customers with an out of this world and memorable experience, every time.

Team Oriented: Work with a diverse team of fellow Support Associates and liaise with our other Operations and Product team members to communicate any problems, bugs or other issues that may arise. 

Communication: Fluidly and fluently communicate with our courier partners, customers, and merchants and adjust your tone to your audience.

Personal Touch: We’re not afraid to play up the playfulness in our interactions, so creativity is a must! 

Attitude: Take ownership beyond the obvious.

What you'll be doing

Handling customer and courier support in live chat together with the team in shifts.

Working in the office

Developing our support function together with the team.

Helping with other things that pop up, like providing support for our restaurant partners.

You thrive under pressure

You consider yourself to be an "out of the box" thinker

You are a fast learner and attentive to both small details and the bigger picture

Multitasking is your strong suit and you’re prepared to manage multiple incoming interactions simultaneously and effortlessly determine which take priority

You're an expert when it comes to Skopje's food scene, traffic patterns, and the different areas of your city

You have a can-do attitude and are ready to roll up your sleeves and get to work in a fast-paced startup environment

Fluent in Macedonian and able to work in English

If you are excited about working in a high growth environment, taking ownership and being part of an extremely high performing team, we’d love to hear from you!

We will be reviewing applications on an on-going basis, so send through your application ASAP :)

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Beware of recruitment scams: DoorDash, Deliveroo, and Wolt will never ask you to pay money or share sensitive financial information during hiring — learn more about our legitimate recruiting process at Recruitment Scam Awareness - DoorDash .

Source: Wolt careers (Greenhouse)

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