AV Operations Specialist

Figure AI
San Jose, CA
On-siteCareer-pivot friendly

Who this role is best for

Strong fit for IT/AV professionals who manage corporate systems and collaborate in office-centric environments, with experience in Google Workspace, Okta, and device management tools.

Best fit for

  • Candidates with experience in managing AV/VC systems and corporate device management tools like Fleet and Google Device Policy MDM
    — “Hands-on experience with device management tools such as Fleet and Google Device Policy MDM systems.”
  • Individuals who have worked with Google Workspace and Okta in a corporate setting
    — “Experience managing Google Workspace and Okta IDP.”
  • Professionals with a background in supporting office networks and troubleshooting AV systems in a residential and commercial context
    — “Solid knowledge of office networks (Wi-Fi, DHCP, VLANs, etc).”
  • Candidates with a CA Drivers License and ability to work on-site in San Jose, California
    — “CA Drivers License.”

Things to consider

  • The role demands a 5-day in-office commitment for collaboration and daily operations.
    — “requires 5 days a week in office collaboration.”
  • Candidates must be available to serve as backup point of contact for AV support when the lead is unavailable.
    — “Act as backup point of contact for AV support when lead is unavailable.”

How to stand out

  • Highlight experience with enterprise tools like Zoom, Google Workspace, and Jira in your resume and interview.
    — “Direct experience with enterprise tools such as Google Workspace, Slack, Jira, Zoom, Envoy, FleetDM”
  • Emphasize your ability to document and track customer problems through ticketing systems.
    — “Document, track, and monitor customer problems to ensure resolution in a timely manner”
  • Showcase your hands-on skills with AV/VC systems and device management in corporate environments.
    — “AV/VC systems knowledge in a corporate environment”
  • Demonstrate your proficiency with Windows, Mac, and Linux operating systems.
    — “Proficiency with Windows, Mac and Linux operating systems.”
  • Include any experience with Logitech & Neat hardware and management tools in your application materials.
    — “Direct experience with Logitech & Neat hardware and management tools.”
Pace · Fast PacedCollaboration · MediumAutonomy · MediumDecision Impact · Team

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • timely resolution of customer problems
  • effective onboarding and offboarding
Typical background
2-3 years in IT or AV support

Skills & requirements

Required

Av/vc Systems KnowledgeDevice ManagementNetwork ManagementCustomer Service

Preferred

Scripts Or Basic Automation For Device ConfigurationIndustry Certifications

Stack & domain

Av/vc SystemsDevice Management ToolsWindowsMacLinuxGoogle WorkspaceOktaOffice NetworksWi-fiDHCPVlansSlackJiraZoomEnvoyFleetdmLogitechNeatScriptsAutomationDevice ConfigurationCustomer ServiceProblem-solvingTeamworkAvixa CTSDanteQSCExtronCrestronITAV Support

About the role

Original posting from Figure AI via Greenhouse

Figure is a robotics and AI company that develops general-purpose autonomous humanoid robots. The company's goal is to launch humanoid robots with human-level intelligence. Our robots are designed to perform a wide variety of tasks in the residential and commercial markets. Figure is headquartered in San Jose, California, and requires 5 days a week in office collaboration. It's time to build.

As IT/AV Operations Specialist, you will be responsible for the daily operations of all conference rooms, presentation spaces, and ongoing break/fix of audio visual systems. In addition, you will support the IT operations team with ongoing Tier 1 Help Desk tickets, driving issues from report to close-out, assisting with onboarding, offboarding, imaging, inventory and logistics. 

Responsibilities

Managing a fleet of conference rooms in a Zoom environment, supporting ongoing break/fix, user support & training. 

Document, track, and monitor customer problems to ensure resolution in a timely manner through common customer request methods (Ticketing Systems, Chat Software, Email, etc)

Assist in building and documenting standards and IT policies across the company.

Manage Google Workspace and Okta accounts, groups, and access in coordination with the IT team.

Act as backup point of contact for AV support when lead is unavailable.

Requirements

2-3 years in IT or AV support, operations or installation, including experience in:

AV/VC systems knowledge in a corporate environment

Hands-on experience with device management tools such as Fleet and Google Device Policy MDM systems.

Proficiency with Windows, Mac and Linux operating systems.

Experience managing Google Workspace and Okta IDP.

Solid knowledge of office networks (Wi-Fi, DHCP, VLANs, etc).

Excellent customer service, problem solving and teamwork abilities.

CA Drivers License

Bonus Qualifications:

Direct experience with enterprise tools such as Google Workspace, Slack, Jira, Zoom, Envoy, FleetDM

Experience with enterprise ticketing systems such as Jira, ServiceNow or Zendesk.

Direct experience with Logitech & Neat hardware and management tools.

Scripts or basic automation for device configuration.

Industry certifications ex: AVIXA CTS, Dante, QSC, Extron, Crestron, 

Experience operating within a globally distributed, fast paced enterprise environment.

Source: Figure AI careers (Greenhouse)

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