Café Support Lead

Whalar Group
Venice, CA
On-siteCareer-pivot friendly

Who this role is best for

Café professionals with coffee expertise and hospitality experience will find this hands-on, membership-based role in Venice, CA, ideal for shaping a creative campus environment.

Best fit for

  • Candidates with barista experience and a passion for coffee craftsmanship
    — “Serious coffee expertise and genuine curiosity about the craft and science of coffee.”
  • Individuals who thrive in membership-based environments and build relationships with regulars
    — “Comfort building relationships with frequent members and regular guests.”
  • People who enjoy shaping service rituals and standards in a creative, community-driven space
    — “Help establish café standards, systems, and service rituals.”

Things to consider

  • The role demands a high level of attention to detail and consistency in service
    — “Balance speed, consistency, and high standards.”
  • This is a fixed-location role in Venice, CA, with no mention of remote flexibility
    — “Location: Venice, CA”

How to stand out

  • Highlight your ability to anticipate customer needs and personalize service
    — “Anticipate what members and guests need before they ask.”
  • Showcase your experience with café inventory management and operational systems
    — “Own café inventory, including ordering, receiving, stock levels, storage, waste control, and regular inventory counts.”
  • Emphasize your leadership experience in training and supporting café teams
    — “Train and support additional café team members.”
  • Demonstrate your ability to integrate food programs into a cohesive café experience
    — “Assist with integrating a thoughtful, high-quality food program into the overall café experience.”
Pace · SteadyCollaboration · MediumAutonomy · MediumDecision Impact · Individual

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • Prepare consistently exceptional coffee and beverages
  • Maintain deep knowledge of coffee
  • Create a warm, highly hospitable experience
  • Learn member preferences
  • Own café inventory
Typical background
Serious coffee expertiseStrong barista experienceExceptional hospitality instincts

Skills & requirements

Required

Coffee ExpertiseBarista ExperienceHospitalityMember ExperienceInventory ManagementCafé CleanlinessCafé StandardsCafé Service RitualsTrainingEvent CoordinationFood Program Integration

Stack & domain

Coffee PreparationBaristaHospitalityCustomer ServiceInventory ManagementCleanlinessOrganizationPresentationTeam TrainingEvent CoordinationFood Program IntegrationCommunicationTeamworkLeadershipProblem-solvingStrategic ThinkingAnalytical SkillsProject ManagementTime ManagementDecision-makingNegotiationPresentation SkillsNetworkingFood And BeverageCustomer ExperienceHospitality ManagementFood ServiceEvent PlanningFood And Beverage ManagementCustomer Experience ManagementCustomer Service ManagementFood Service ManagementEvent Planning Management

About the role

Original posting from Whalar Group via Greenhouse

Job Title: Café Experience Lead

Location: Venice, CA

Reports to: Assistant General Manager

Hourly Rate: $30.00

Department: Food & Beverage

The Lighthouse, part of Whalar Group, is a first-ever creative campus and studio playground for the Creator Generation, offering Creators an I.R.L. platform to Learn, Make, and Belong. With Venice, CA already opened, and Brooklyn, NY opening in Fall 2025, and London/EMEA opening in 2026, the campuses are designed to empower and support career Creators and creative professionals, providing a dynamic environment explicitly tailored to their needs. Each campus features state-of-the-art, mixed-use content studios, and hosts impactful programming that empowers members to collaborate, learn, and grow their businesses within a thriving community. 

The Lighthouse expands opportunities and creative capabilities, offering Creators a dedicated space to co-create, connect, and lead the businesses shaping creative culture. Learn more: www.thelighthouse.com.

About the role:

The café at The Lighthouse is an important part of the daily rhythm of our campus, a place where members start their mornings, take meetings, connect with one another, and return to throughout the day.

We’re looking for a Café Lead who is deeply passionate about coffee, genuinely loves hospitality, and is excited to help shape an exceptional café experience within The Lighthouse.

This is a hands-on role. You’ll make incredible coffee, understand the science and craft behind it, anticipate what members and guests need before they ask, and create thoughtful hospitality touches that make people feel known and cared for.

Here’s what you’ll do day-to-day:

Prepare consistently exceptional coffee and beverages.

Maintain deep knowledge of coffee, extraction, equipment, technique, and product quality.

Create a warm, highly hospitable experience for members, guests, and regulars.

Learn member preferences and anticipate needs in a membership-based environment.

Own café inventory, including ordering, receiving, stock levels, storage, waste control, and regular inventory counts.

Maintain café cleanliness, organization, presentation, and readiness.

Help establish café standards, systems, and service rituals.

Train and support additional café team members.

Partner with the broader team on events, programming, and member experiences.

Assist with integrating a thoughtful, high-quality food program into the overall café experience.

Here’s what we’re looking for:

Serious coffee expertise and genuine curiosity about the craft and science of coffee.

Strong barista experience and confidence operating café equipment.

Exceptional hospitality instincts: warm, observant, proactive, and detail-oriented.

Comfort building relationships with frequent members and regular guests.

Ability to balance speed, consistency, and high standards.

An owner’s mentality and excitement about helping shape what the café experience at The Lighthouse can become.

The Perks:

Medical, Dental, Vision

PTO + Sick Time

HSA, FSA, and Commuter + Parking Benefits

Company Paid Life & Disability Insurance

Voluntary Life Insurance Policy

Voluntary Hospital and Critical Illness Insurance

Employee Assistance Program

401k with Employer Matching. No Vesting Period.

Our values:

At The Lighthouse, diversity, equity, and inclusion (DEI) isn't just a statement, it's our collective strength. Our people are our superpower. A diverse team and inclusive leadership have shaped Whalar since our inception in 2016, fueling a constant evolution of growth. We champion a culture of respect and empathy, fostering a sense of belonging that transcends demographics. We hire individuals of all backgrounds and empower them to thrive, challenge stereotypes, and actively break societal barriers. 

The Lighthouse provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Equal opportunity extends to all aspects of the employment relationship, including hiring, promotions, training, working conditions, compensation, and benefits.

Source: Whalar Group careers (Greenhouse)

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