Aimed at mid-level operational professionals with event management experience who can coordinate cross-functional teams in a London-based setting.
Derived from job-description analysis by Serendipath's career intelligence engine.
Original posting from Convene Hospitality Group via Greenhouse
Lead the way at Convene 155 Bishopsgate! We are looking for a proactive, London-based operational lead to take charge of our shifts, keeping our premium event spaces in top-tier shape for every occasion. From managing venue security and supporting lead the on-site team to tackling minor maintenance and perfecting room setups, you’ll be the driving force behind seamless guest experiences at one of beautiful Convene locations.
Please note that this role requires evening shifts, as it is not a daytime position.
Please note: candidate must currently reside in the UK and be able to work in the UK without sponsorship.
What You’ll Do:
Operational/Quality Control/Maintenance
Assist with Closing up the venue and conducting quality inspection throughout the building including conference and breakout rooms.
Ensure any faults or repairs in the building noted during such quality checks are logged on the maintenance fault database.
Monitor the maintenance database and ensure all maintenance issues are being dealt with through effective communication with central facilities team
Carry out minor maintenance tasks, providing highest standards of maintenance throughout the building through effective delegation and own input
Responsible for monitoring external building contractors in and out of the building, Ensuring all signing in procedures are adhered to, checking their work and monitoring activities.
Monitor work of external building contractors, scheduling, agreeing and following up visit dates, reporting back to the GM with issues and feedback.
In conjunction with the GM, be responsible for scheduling, monitoring and coordinating preventative maintenance activities on Sancroft building and facilities.
To be responsible for updating the Housekeeping/Facilities SOP manual and training relevant personnel
Facilities
To have overall responsibility for monitoring recycling and waste removal in the building – cardboard boxes, plastic cups, furniture and other equipment
Client Care
By taking a proactive approach ensuring the transition of all client events from booking to event day run efficiently and smoothly.
To work closely with the Ops and have proactive approach to client event management, identifying potential room set up and other operational challenges ahead
To respond and deal with client comments on the Facilities department
To be responsible for inventorying and ordering stock of all client stationery used in training rooms including branded items. For example – delegate pads, pencils, sweets, flipchart pads,
Personnel
To supervise the daily tasks of the housekeeping/facilities team and ensure that the venue is fully prepared for the following day.
To undertake twice yearly appraisals
To oversee the team’s weekly timesheets for sign off for submission
To conduct weekly meetings with the housekeeping/facilities team communicating customer satisfaction results, special requirements, company information, HR, and weekly operating issues.
Security
To have overall responsibility for the security of the building, ensuring procedures are in place and adhered to, particularly in the following areas;
Ensuring all exits, grills and doors are locked or shut when necessary
Through effective supervision, ensure all deliveries and collections into the building are handled appropriately
To oversee the main and master key boxes in the sales office, ensuring tagging is kept up to date.
To be responsible for safe keep
Housekeeping
To assist with servicing of rooms during lunch breaks, replenishing glasses, water, removing dirty coffee cups, generally tidying up ready for the afternoon
Implement an effective rota/work schedule for the team, delegating tasks and encouraging team work to achieve high standards
Health & Safety
To represent Ops as a health & safety officer/fire officer ensuring that all mandatory checks/fire bell tests and fire drills are carried out as per the safety regulations.
To participate in the monthly health & safety meeting, assist with updating the necessary health & safety paper work
To be part of 6-monthly fire drills for day time staff and ensure each member of staff participates in at least one of the drills
What We Look For:
Good written and verbal communication skills
Good understanding of audio-visual equipment and troubleshooting
Good organisational skills
Good customer service skills
Strong eye for detail
Team player
Proficiency in Microsoft Excel and Word
Who We Are:
Convene is a premium hospitality company that designs and operates meeting, event, flexible office, and membership spaces. With a network of 38 locations across nine cities in the U.S. and UK, Convene thoughtfully combines beautiful yet intuitive design, fully-integrated technology services, and a warm and welcoming environment to create a turnkey solution for extraordinary meeting and work experiences. Founded in 2009 with the goal of bringing hospitality and lifestyle into traditional commercial real estate assets, Convene partners with the industry’s top landlords to deliver increased value to their assets and premium experiences to their tenants. The company counts Hudson’s Bay Company, Ares, and RXR Realty among its investors and has been named one of America’s 100 Most Promising Companies by Forbes and a Best Workplace by Inc. magazine, Fortune magazine, and Built In. Learn more at https://convene.com/
We’re Here For You:
At Convene, you’ll receive:
Generous paid time off, including an extra day off for your birthday
Participation in our pension scheme with contributions from Convene
Professional development support
Wellness subsidy to support your wellbeing
Savings on bikes and equipment through Convene’s Cycle to Work programme
A chance to be part of a dynamic, growing team
The opportunity to have a significant impact on your team and the business in the work that you do
Convene is committed to building an inclusive and diverse workforce. We are an Equal Opportunity Employer and welcome people from all backgrounds, experiences, abilities and perspectives.