Geared toward hospitality professionals comfortable with supervisory duties and event execution, with a focus on client satisfaction and operational excellence in London’s West End.
Derived from job-description analysis by Serendipath's career intelligence engine.
Original posting from Convene Hospitality Group via Greenhouse
Conference & Events Supervisor, Convene Rathbone, London
About Convene Rathbone
Located in the heart of London’s iconic West End, Convene Rathbone is set to open in Spring 2027 as one of the city’s most anticipated new Meetings & Events destinations. The 54,000-square-foot venue at One Rathbone Square will combine Convene’s signature hospitality with industry-leading production capabilities to create a new standard for experiential events. Purpose-built for immersive experiences, the venue will support everything from high-profile conferences and brand showcases to luxury receptions and bespoke gatherings, bringing together advanced production technology with exceptional event delivery and meaningful human connection.
As a member of our opening team, you will play a key role in shaping the culture, guest experience, and long-term success of one of London’s most exciting new event venues!
Please note: candidate must currently reside in the UK and be able to work in the UK without sponsorship.
If you’re the kind of person who finds genuine joy in the "perfect flow" of a room and treats every guest like a VIP, you’ll fit right in here. At Convene, we’re all about the human side of hospitality, and as our Conference & Events Supervisor, you’ll be the friendly face leading our London team through the buzz of the rush. Working alongside our Managers, you’ll lead the operations team to ensure every event doesn’t just run—it shines—with that signature sparkle that makes every event at Convene stand out.
We’re Here For You:
At Convene, you’ll receive:
Generous paid time off, including an extra day off for your birthday
Participation in our pension scheme with contributions from Convene
Professional development support
Wellness subsidy to support your wellbeing
Savings on bikes and equipment through Convene’s Cycle to Work programme
A chance to be part of a dynamic, growing team
The opportunity to have a significant impact on your team and the business in the work that you do
Convene is committed to building an inclusive and diverse workforce. We are an Equal Opportunity Employer and welcome people from all backgrounds, experiences, abilities, and perspectives. .
What You’ll Do:
As a Conference and Events Supervisor, you will be responsible for ensuring the success of all programs, while maintaining a profitable operation and high-quality products and service levels. Conference and Events Supervisors are also expected to share ideas to promote business and assist with scheduling and leading the service team. In this role, you will use Convene’s Core Values to guide your day-to-day and ensure our clients have a wonderful experience.
Supervise and set up the service of culinary in a quick and efficient manner to participants and ensure that it follows the Program Execution Order
Supervise the service team and support staff including setup, utilities, maintenance, and security
Coordinate culinary service between the culinary team and service team
Monitor inventory and keep culinary informed of accurate counts
Enforce all rules and regulations and ability to carry out all safety and emergency programs
Follow and health and safety regulations and ensure sanitations and cleanliness of service areas
Be involved in and/or conduct ongoing training of service specialist to maintain standards of service
Manage opening and/or closing inspection duties
Maintain service cleanliness in front and back of the sit
Ensure positive overall client satisfaction
Ability to interact with guests and/or associates in a courteous, empathetic, and discreet manner
Adhere to basic hygiene procedures and grooming standards
Lead and perform duties of service technician during shift
What We Look For:
Minimum 2 years’ of progressive experience in a conference center or a related field
Previous supervisory responsibility preferred
Strong knowledge of service standards, and different service types
Knowledge of food and beverage preparation techniques, health department rules and regulations, liquor laws and regulations
Flexible and long hours sometimes required
Ability to move, lift, carry, push, pull and place objects up to 25 kg without assistance
Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping
Ability to stand, sit, or walk for an extended period of time
Who We Are:
Convene is a premium hospitality company that designs and operates meeting, event, flexible office, and membership spaces. With a network of 38 locations across nine cities in the U.S. and UK, Convene thoughtfully combines beautiful yet intuitive design, fully-integrated technology services, and a warm and welcoming environment to create a turnkey solution for extraordinary meeting and work experiences. Founded in 2009 with the goal of bringing hospitality and lifestyle into traditional commercial real estate assets, Convene partners with the industry’s top landlords to deliver increased value to their assets and premium experiences to their tenants. The company counts Hudson’s Bay Company, Ares, and RXR Realty among its investors and has been named one of America’s 100 Most Promising Companies by Forbes and a Best Workplace by Inc. magazine, Fortune magazine, and Built In. Learn more at https://convene.com/
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