Strong fit for outgoing, sales-driven individuals who thrive in a hands-on, customer-facing environment and are open to physical labor. The role is based in Mesa, AZ, and offers full-time employment with advancement opportunities.
Derived from job-description analysis by Serendipath's career intelligence engine.
Original posting from 1-800-GOT-JUNK? via Greenhouse
Ready to build a high-energy career where every day is different? Join our Field Sales & Service Team and help us deliver exceptional customer moments and powerful service experiences. We're Southwind— the highest-performing 1-800-GOT-JUNK? franchise group — built on integrity, accountability, and investing in people.
Junk Removal and Customer Service
1-800-GOT-JUNK?
Location: Tempe, AZ
Pay: $24–$26+/hour (Profit Share + Tips + 15.50/hr base )
Job Type: Full-Time
Are you looking for an active, hands-on job where no two days are the same? Do you want to get paid to be active and talk to people? How about a job with room to advance and build new skills? Join our 1-800-GOT-JUNK? Phoenix team as a Customer Experience Lead where you’ll have fun while making a difference in the lives of our customers every day!
We are the world's largest junk removal company! Southwind, owners of 1-800-GOT-JUNK? is committed to excellence in customer service and employee satisfaction and we're expanding across 50+ US locations. We're hiring ambitious, outgoing, and dynamic individuals who are committed to providing exceptional customer experiences.
What We’re Looking For:
Sales-Driven: A passion for sales and a knack for exceeding customer expectations.
People Focused: Friendly and personable, dedicated to delivering outstanding service.
Energetic: Physically fit and enthusiastic about engaging in hands-on tasks.
Dependable: Reliable and hardworking, positively contributing to our team culture.
Strong Communicator: Excellent problem-solving skills and organizational abilities.
Role Overview: As a Customer Experience Lead, you’ll bring energy, professionalism, and salesmanship to every job.
Create WOW moments through outstanding customer service
Lead pricing conversations, close on-site sales, and deliver clear estimates
Remove junk safely from homes and businesses
Drive, navigate, and operate box trucks (training provided)
Lift, carry, load, and maneuver items up to 75+ lbs
Represent our brand with integrity, professionalism, and a sharp appearance
No prior junk removal experience required - we train you. Participate in daily recorded role-play scenarios to support ongoing training, skill development, and performance improvement.
Professional Growth: Our team members grow fast. Advancement pathways include:
Certified Sales Lead
People Development Lead
Operations Lead
Senior Sales
Director of People Development
Director of Operations
General Manager
We promote from within whenever possible!
Pay: $24–$26+/hour (Profit Share + Tips + 15.50/hr base )
Base hourly rate
Tips
Uncapped profit share & performance incentives
Overtime
Schedule: Full-time: 4–5 shifts per week
1 mandatory weekend shift
3–4 weekday shifts
Shifts run 8–10 hours and typically begin at 7am or 12pm depending on business needs
Must maintain availability for 4 weekdays + 1 weekend day every week
Company-Wide Standards (Required for All Roles):
DOT Medical Certification
A valid DOT Medical Card is required for driving commercial vehicles.
We’ll set it up and cover the full cost of obtaining your DOT Medical Certification.
Why Us? Southwind encourages team members to lead with innovation and purpose. We're a company built on integrity, teamwork, and ongoing development.
Experience a fun, fast-paced workday filled with diverse tasks and challenges.
Career advancement pathways.
Competitive compensation and performance-based bonuses
Award-winning workplace ("Best Places to Work" and "Fast 50 Company").
Full benefits package with Medical, Vision, Dental coverage and retirement options.
Our Mission Statement: Anything is possible. Invest in people. Change the world.
This job description outlines the key responsibilities, qualifications, and skills required for the Customer Experience Leader position at Southwind, the owners of 1-800-GOT-JUNK?. The specific responsibilities and qualifications may vary based on the company's needs and industry requirements.
Southwind and its group of companies are proud to be an Equal Opportunity, Affirmative Action, Veteran-friendly employer.
Southwind encourages team members to lead with innovation and purpose. We're a company built on integrity, teamwork, and ongoing development. Join us and help redefine home services. Apply Now!