Office operations professionals with IT support experience will find this hybrid role in Dubai's digital asset industry rewarding. The position blends administrative oversight with technical support in a fully onsite environment.
Derived from job-description analysis by Serendipath's career intelligence engine.
Original posting from Bitgo via Greenhouse
BitGo (NYSE: BTGO) is the digital asset infrastructure company delivering custody, wallets, staking, trading, financing, stablecoins, and settlement services from regulated cold storage. Since 2013, BitGo has focused on accelerating the transition of the financial system to a digital asset economy. BitGo maintains a global presence and multiple regulated entities, including BitGo Bank & Trust, National Association, the first federally chartered digital asset trust bank owned by a publicly traded company. Today, BitGo serves thousands of institutions, including many of the industry's top brands, financial institutions, exchanges, and platforms, and millions of investors worldwide. For more information, visit www.bitgo.com.
We are seeking an energetic, detail oriented and hands on professional to lead office operations while providing light IT support for our Dubai office. This is a fully onsite role that blends workplace experience, facilities management and first line technical support. The ideal candidate is highly organized, service oriented and comfortable troubleshooting basic technical issues while creating a world class workplace environment.
Responsibilities
Office Operations and Workplace Experience
Manage all administrative and general office needs
Order and stock supplies and snacks and manage the lunch program to support daily workplace needs
Oversee local vendors and contractors and ensure service levels are maintained
Serve as the primary contact between the company and building management and ensure all facility needs are met
Partner with Executive Assistants and leadership on event planning including social events, external events, holiday celebrations and offsite retreats
Work closely with HR and People Operations on local perks and benefits programs
Greet visitors and provide a warm and professional experience
Ensure compliance with workplace safety requirements
Promote a positive office culture and foster engagement and collaboration
Support AV setup and meeting room functionality
IT Support
Serve as first line IT support for staff including hardware, software, WiFi, printers, email and video conferencing tools
Handle employee onboarding and offboarding IT setup including account provisioning, permissions, device setup and equipment collection
Maintain IT asset inventory and track company devices and equipment
Coordinate with external IT vendors or MSPs and escalate complex technical issues as needed
Support basic security practices including MFA setup, access control and device encryption
Maintain IT documentation and simple troubleshooting guides
Provide basic macOS troubleshooting and hands on technical support
Business Operations
Prepare payment instructions for approval and maintain supporting documentation for reconciliation with Finance
Retrieve corporate records, invoices, and bank documentation in support of statutory audit and regulatory requests
Serve as primary liaison with the corporate secretary on statutory filings, DWTC lodgements, board and shareholder resolutions, and register/officer changes
Requirements
5+ years of relevant office operations, facilities or workplace management experience
Basic IT support experience in a professional environment
Familiarity with macOS and common workplace tools and platforms
Experience working with property management teams
Strong customer service and hospitality mindset
Detail oriented problem solver with strong organizational and documentation skills
Strong project management skills
Ability to work autonomously while collaborating effectively with cross functional teams
Comfortable communicating with and supporting leadership stakeholder
Innovative mindset with enthusiasm for new ideas and technologies
Why Join BitGo?
Disrupting an industry takes vision, innovation, passion, technical chops, drive to deliver, collaboration, and execution. Join a team of great people who strive for excellence and personify our corporate values of ownership, craftsmanship, and open communication. We are looking for new colleagues who bring innovative ways of thinking and problem solving, and who want risks to be part of the team that changes the world’s financial markets.
Benefits:
Competitive base salary, bonus and stock options
100% company paid health insurance for employee and dependents
Fully sponsored work visas
Great colleagues and inspiring startup environment
*Benefits may vary based on location
Cryptocurrencies are the most disruptive change the financial services industry has seen in years. Join us and you’ll be able to look back and say you were part of the team that transformed investing.
Source: Bitgo careers (Greenhouse)