Peloton Expert (Full-Time) - Calgary Retail

Peloton
Calgary, Canada
On-siteCareer-pivot friendly

Who this role is best for

Fitness enthusiasts with customer service experience and flexibility in work hours will find this retail-focused role rewarding, especially in Calgary.

Best fit for

  • Candidates with retail or fitness experience who thrive in in-person, customer-facing roles
    — “provide excellent in-store experiences and sales support within our retail stores”
  • Individuals who can adapt to a dynamic environment and are comfortable with physical labor
    — “primarily an active position, involving long periods of standing and walking in the store, as well as bending and lifting items weighing 25 lbs or more”
  • People who are naturally empathetic and enjoy building relationships with customers
    — “You are approachable, a good listener, and empathetic”

Things to consider

  • The role requires full-time authorization in Canada and does not support visa sponsorship
    — “Applicants must be currently authorized to work in Canada on a full-time basis”
  • Candidates should be prepared to work evenings, weekends, and holidays as needed
    — “flexible with your schedule, including the ability to work evenings, weekends, and holidays”

How to stand out

  • Highlight your ability to create immersive customer experiences in your resume and interview responses
    — “the ability to create immersive customer experiences”
  • Emphasize your knowledge of fitness technology and Peloton’s product offerings
    — “educate visitors on the portfolio of Peloton products and content”
  • Showcase your communication skills and how you've used them to close sales or provide service
    — “Strong verbal and written communication skills”
Pace · Fast PacedCollaboration · HighAutonomy · MediumDecision Impact · Individual

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • Providing excellent service and solutions to all current and future Members
  • Helping customers find the right product fit for their needs
Typical background
Sales, service, or fitness experience in a customer-centric environment

Skills & requirements

Required

SalesCustomer ServiceProduct EducationPerformance Goal AchievementStore Activities ManagementCross-departmental CollaborationFitness Experience

Preferred

Health And Wellness Passion

Stack & domain

SalesFitnessCustomer ServiceInventory ManagementMerchandisingMarketingCommercialThird Party RetailCorporate WellnessCommunity EventsMember SupportCommunicationTeamworkFlexibilityAmbitionHardworkingRetailTechnology

About the role

Original posting from Peloton

ABOUT THE ROLE

As a Peloton Expert, you are passionate about fitness, technology, and all things Peloton. Reporting to a Store Manager, you provide excellent in-store experiences and sales support within our retail stores. You educate visitors on the portfolio of Peloton products and content, creating meaningful interactions, customized solutions, and closing sales. You are proud to represent Peloton and find great satisfaction in helping others become Peloton Members! 

YOUR DAILY IMPACT AT PELOTON

Provide excellent service and solutions to all current and future Members

Stay current with new products, features, and content 

Help customers find the right product fit for their needs

Meet or exceed established performance goals

Contribute to all store activities, including inventory management, merchandising, marketing, and other duties as assigned

Engage in cross departmental initiatives that may include Commercial, Third Party Retail, Corporate Wellness, community events, and Member Support

YOU BRING TO PELOTON

You are approachable, a good listener, and empathetic

You have sales, service, or fitness experience in a customer-centric environment

You have the ability to create immersive customer experiences

Strong verbal and written communication skills

You are ambitious, hardworking and team-oriented

You are flexible with your schedule,  including the ability to work evenings, weekends, and holidays

Passion for health and wellness

PHYSICAL REQUIREMENTS

This is primarily an active position, involving long periods of standing and walking in the store, as well as bending and lifting items weighing 25 lbs or more. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Applicants must be currently authorized to work in Canada on a full-time basis. This role is not eligible for visa sponsorship or visa transfers.

#LI-CM1

#LI-Onsite

The actual base salary offered for this position will depend on numerous factors including, without limitation, experience and business objectives, and if the location for the job changes.

As an organization, one of our top priorities is to maintain the health and wellbeing for our employees and their family. To achieve this goal, we offer robust and comprehensive benefits including:

Medical, dental and vision insurance

Generous paid time off policy

Short-term and long-term disability

Access to mental health services

RRSP

Employee Stock Purchase Plan

Fertility and adoption support and up to 18 weeks of paid parental leave

Child care and family care discounts

Free access to Peloton Digital App and apparel and product discounts

Hourly Pay Rate$25—$25 CAD 

ABOUT PELOTON:

Peloton (NASDAQ: PTON) provides Members with expert instruction, and world class content to create impactful and entertaining workout experiences for anyone, anywhere and at any stage in their fitness journey. At home, outdoors, traveling, or at the gym, Peloton brings together innovative hardware, distinctive software, and exclusive content. Founded in 2012 and headquartered in New York City, Peloton has millions of Members across the US, UK, Canada, Germany, Australia, and Austria. For more information, visit www.onepeloton.com.

Peloton is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Equal employment opportunity has been, and will continue to be, a fundamental principle at Peloton, where all team members, applicants, and other covered persons are considered on the basis of their personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, pregnancy, genetic information, military or veteran status, sexual orientation, gender identity or expression, marital and civil partnership/union status, alienage or citizenship status, creed, genetic predisposition or carrier status, unemployment status, familial status, domestic violence, sexual violence or stalking victim status, caregiver status, or any other protected characteristic as established by applicable law. This policy of equal employment opportunity applies to all practices and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment.  If you would like to request any accommodations from application through to interview, please email: applicantaccommodations@onepeloton.com.

At Peloton, we embrace technology, including AI, to enhance productivity and accelerate innovation in the work we do for our members. However, in our hiring process, our priority remains in getting to know you and your unique qualifications. To ensure a fair and equitable process, we do not permit the use of AI tools during any stage of the application and interview process. In considering you as an applicant, we want to understand your skills, experiences, and motivations without mediation through an AI system. We also want to directly assess your communication skills without the use of an AI tool. 

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance, as applicable to applicants applying for positions in these jurisdictions.

Please be aware that fictitious job openings, consulting engagements, solicitations, or employment offers may be circulated on the Internet in an attempt to obtain privileged information, or to induce you to pay a fee for services related to recruitment or training. Peloton does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted here on our careers page and all communications from the Peloton recruiting team and/or hiring managers will be from an @onepeloton.com email address. 

If you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Peloton, please email applicantaccommodations@onepeloton.com before taking any further action in relation to the correspondence.

Peloton does not accept unsolicited agency resumes. Agencies should not forward resumes to our jobs alias, Peloton employees or any other organization location. Peloton is not responsible for any agency fees related to unsolicited resumes.

Source: Peloton careers

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