A natural match if you have experience in quoting and customer engagement for architectural glass and building products.
Derived from job-description analysis by Serendipath's career intelligence engine.
Original posting from Oldcastle BuildingEnvelope via Greenhouse
Come Join Us!
From apartments in New York to hospitals and stadiums in Dallas, libraries at prestigious universities to creating modern retail experiences, our teams contribute architectural glass and building products to projects that shape the way people live, work, heal, learn, and play. At OBE, the work of our employees truly matters. With over 6,500 employees, we operate more than 80 manufacturing and distribution facilities in five countries. You can see some of our favorite projects here.
Start your journey with OBE and help us build the future.
What You Will Get To Do
The Specialist II is responsible for providing quotes to customers and converting quotes to orders with the understanding of Business Development and Sales. This position must have an understanding of all CRL products pertaining to the Request for Quote, as well as CRL quote programs/configurators/online programs. Provide prompt customer engagement to create memorable customer experiences every customer every time.
Job Responsibilities
Responsible for providing accurate quotations to customers for their given Product Group
Meet or exceed SLA for quote turn around for their given Product Group
Have the ability to read and understand of bid requests through specifications/drawings ensuring quote is technically compatible and competitive
Maintain broad knowledge of Product Group products to offer customer
Answer customer calls and resolve customers questions/concerns by providing relevant and accurate information in a timely manner.
Document customer interactions and transactions in ERP consistently.
Demonstrate sincere desire to understand and anticipate the needs of customers
Create sense of urgency to lead our customer to release quotes to order in a timely manner for CRL to meet the projects critical path.
Participate in educational opportunities to enhance knowledge of Product Group
Responsible for updating notes on any open quotes, orders or drawings that are not resolved within the business day in a consistent daily basis.
Effectively provide customer feedback to Team Leader
Collaborate with internal teams on customer needs and factors that contribute to customers satisfaction
What We Are Looking For
High School diploma or equivalent, Associates Degree preferred but not required
Ability to work at a fast pace and stay current with all inquiries and follow up tasks
Knowledge of general pricing and margins applied and negotiating skills
General understanding of glass systems
Effective navigation of CRL’s web site and business software to retrieve product and business transaction information
Must be organized and have the ability to prioritize effectively
Must have excellent customer service skills; Ability to exercise tact and discretion, and good self-expression
Demonstrate critical thinking and independent thinking skills to anticipate and resolve issues
Position Pay Range $24—$33 USDWhat OBE Offers You
Benefits that benefit you – industry competitive benefits at the lowest cost to the employee
Work-life balance – PTO and holidays, including floating holidays you can choose
Compensation that rewards your hard work – A pay-for-performance culture with potential for annual raises and bonuses
Training – We will equip you with the knowledge and skills you need to succeed
OBE Privacy Policy
OBE will not discharge or discriminate against employees or applicants for discussing, disclosing, or inquiring about their own or others' pay.