Posted September 16, 2026. The role appears to have been filled or removed. Check out similar open roles below.
Strong fit for candidates with administrative healthcare experience who manage EMR systems and multi-task across clinical and administrative workflows, and who are comfortable with remote work and Slack-based communication.
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Original posting from Midi Health via Greenhouse
Practice Assistant @ Midi Health 👩⚕️
📍 Remote (U.S.-Based) | Full-Time, Non-Exempt | Schedule: Monday - Friday, 8:30am - 5:00pm PST
We’re seeking a highly organized and detail‑oriented Practice Assistant to support clinical and administrative operations across Midi Health. This is a pivotal role ensuring seamless coordination of documents, patient requests, referrals, and records management — enhancing care delivery and clinician productivity.
Core Responsibilities
Clinical Documents & Chart Management
Receive, review, flag, and route document requests (including consult notes, disability requests, and subpoenas) to the appropriate team and channels via assigned workflows. Ensure accurate filing in the EMR and proper follow-up action.
Administration of Phone & Messaging
Triage inbound admin calls and messages (Athena “Admin Phone Messages”), escalate or route to appropriate team members following defined protocols.
Medical Records Coordination
Handle incoming medical records from external providers, manage document uploads, index in EMR, and resolve missing or incomplete data. Communicate follow‑ups to patients or providers as needed. Additionally, coordinate Midi requests for external records. This role will be responsible for all medical records-related steps for any Midi Health SOPs that involve them.
Slack Channel Operations
Monitor and manage Medical Records Slack requests by tagging cases, escalating urgent items, and ensuring case closure statuses are maintained following team protocols.
Referrals Processing
Initiate, track, and confirm referrals and consult orders. Coordinate between patients, referring providers, and Midi clinicians to ensure timely completion. Track status until receipt confirmation and close the referral loop.
Post‑Visit Documents
Perform all workflows that cover all document delivery to patients after their visit. These workflows are the safety net from our automated process.
Qualifications
Experience in telehealth operations, medical assistant support, or virtual healthcare administration
Proficiency with EMR systems (Athena) and Slack/multiple communication platforms
Strong organizational skills with high attention to detail
Excellent written and verbal communication
Healthcare terminology and HIPAA compliance knowledge
Basic technical proficiency (videoconference tools, telehealth platform troubleshooting)
*Preferred Qualifications:
Certified Medical Assistant Administrative (CMAA) or equivalent
Experience handling referrals and prior authorizations
Bilingual (e.g., English/Spanish) or familiarity with diverse patient populations
Skills & Competencies
Adaptable multi-tasker capable of handling concurrent administration and clinical support workflows
Empathetic, patient‑facing communication with clarity and courtesy
Self‑starter with strong initiative and protocols mindset
Comfortable using Slack, ticketing systems, and remote tools to triage requests
Hours: Monday - Friday, 8:30am - 5:00pm PST *includes a 30minute unpaid lunch
What We Offer
Compensation: $20/hr, full-time (40hr/week), non-exempt. Comp offering based on experience and other variables.
Opportunity to join a fast-growing, mission-driven healthcare startup
Health, dental, and paid time off benefits
100% remote work environment
#LI-MB1
At this time, Midi is unable to provide visa sponsorship. All Candidates must be authorized to work in the United States without current or future sponsorship needs.
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Source: Midi Health careers (Greenhouse)