Senior Associate, HR Shared Services

MongoDB
Gurugram
On-site

Who this role is best for

Strong fit for HR professionals with a background in compensation operations who thrive on data accuracy and cross-functional collaboration, particularly those based in Gurugram and comfortable with hybrid work arrangements.

Best fit for

  • Candidates with 4+ years in HR Shared Services and a focus on compensation data governance
    — “Experience for 4+ years in HR Operations / Shared Services in an HR Shared Services role (EMEA and Americas)
  • Individuals who can independently manage compensation backend processes and meet strict SLAs
    — “Adhere to and demonstrate high proficiency in agreed critical metrics & SLAs
  • Professionals skilled in process documentation and improving standard operating procedures
    — “Create, maintain, and improve standard operating procedures, knowledge articles, checklists, process maps, and case-handling guidance for compensation processes

Things to consider

  • Candidates must be prepared to work in a hybrid model with in-person requirements
    — “We are looking to speak to candidates who are based in Gurugram for our hybrid working model.

How to stand out

  • Highlight experience in data validation and reconciliation across HRIS and payroll systems
    — “Perform data validation, reconciliation, and quality-control checks across SuccessFactors, case-management tools, payroll inputs, compensation planning files, and downstream reporting systems
  • Emphasize contributions to process improvements and compensation data governance
    — “A continuous-improvement mindset, with the ability to identify patterns, diagnose process issues, and translate observations into practical improvements
  • Showcase independent work and ability to meet performance parameters with minimal supervision
    — “Can function independently, with minimal mentorship and supervision
Pace · SteadyCollaboration · HighAutonomy · MediumDecision Impact · TeamLevel · Senior

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • processing backend transactions
  • assisting with program documentation
Typical background
4+ years of experience in HR operations or shared services rolesproficiency in HRMS and ticketing tools

Skills & requirements

Required

HR OperationsHRISData ValidationProcess ImprovementTeam Collaboration

Preferred

HRMS ToolsTicketing Systems

Stack & domain

ExcelSuccessfactorsZendeskHr_operationsShared_services

About the role

Original posting from MongoDB

The HR Shared Services Compensation operations senior associate combines analytical rigour with a service-orientated mindset. They will be comfortable working in the details of HR systems and cases while also understanding the broader impact of compensation data and decisions on employees, managers, payroll, reporting, and business operations.

We are looking to speak to candidates who are based in Gurugram for our hybrid working model.

Key Responsibilities

You will play a vital role in processing the backend transactions related to general compensation questions or tasks, along with making sure that the relevant SLA’s are met

Review and process requests related to job architecture, job codes, career levels, compensation tiers, pay ranges, compa-ratio, salary positioning, bonus eligibility, and other compensation-related fields in the HRIS

Pull ad hoc compensation reports, review data for accuracy and completeness, and help summarize basic findings for the compensation team and business partners

Assist with program documentation, supporting records, data integrity, audit readiness, and compliance materials

Partner with Compensation, HR Business Partners, Recruiting, Payroll, HRIS, Finance, and regional People Teams to investigate issues, resolve discrepancies, and coordinate end-to-end completion of transactions

Adhere to and demonstrate high proficiency in agreed critical metrics & SLAs

Create, maintain, and improve standard operating procedures, knowledge articles, checklists, process maps, and case-handling guidance for compensation processes

Perform data validation, reconciliation, and quality-control checks across SuccessFactors, case-management tools, payroll inputs, compensation planning files, and downstream reporting systems

Expected Skills

Experience for 4+ years in HR Operations / Shared Services in an HR Shared Services role (EMEA and Americas)

Strong Excel or spreadsheet skills, including data validation, lookups, filters, pivot tables, reconciliation, and basic analysis

A continuous-improvement mindset, with the ability to identify patterns, diagnose process issues, and translate observations into practical improvements

Can function independently, with minimal mentorship and supervision

Working knowledge of compensation concepts, including salary ranges, market positioning, comp ratio, job architecture, pay changes, promotions, merit, bonus, and compensation data governance

Should be proficient with HRMS and ticketing tools such as Zendesk, SuccessFactors, and should have been excellent in meeting HRSS performance parameters - case handling, etc

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID: 3273519991

Source: MongoDB careers

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