Service Manager (Landings at Hard Scrabble)

Van Metre Companies
Columbia, SC
Career-pivot friendly

Who this role is best for

Maintenance professionals with supervisory experience and EPA/CPO certifications will find this supervisory role in residential property management in Columbia, SC

Best fit for

  • Candidates with supervisory experience and a background in residential property maintenance
    — “Prior supervisory experience required”
  • Individuals skilled in appliance, plumbing, and electrical repair with a focus on residential communities
    — “Strong understanding of appliance, electrical and plumbing repair”
  • Professionals who can manage budgets and coordinate with contractors and property managers
    — “Work closely with the Property Manager to ensure all areas of the property are maintained”

Things to consider

  • The role requires managing emergency maintenance around the clock, which may affect personal time
    — “Responsible for managing and carrying out 24 hour emergency maintenance schedule”
  • Candidates must be prepared to work weekends and have their own basic tools
    — “Some weekend work is required”

How to stand out

  • Highlight experience managing maintenance teams and coordinating with property managers
    — “Manage maintenance team member(s)”
  • Showcase knowledge of HVAC systems and electrical circuitry in your resume
    — “Basic knowledge of HVAC and electrical circuitry”
  • Emphasize your ability to organize and manage compliance programs for state and federal jurisdictions
    — “Organize and Manage the different programs required by State and Federal Jurisdictions”
  • Demonstrate your ability to schedule vendors and handle make-ready processes efficiently
    — “Keep informed of pending vacant units and schedule all the vendors for the make ready process”
  • Include examples of managing facility budgets and submitting weekly reports to corporate offices
    — “Manage the facility side of the budget. Submit the required weekly reports to the corporate office”
Pace · SteadyCollaboration · LowAutonomy · HighDecision Impact · Team

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • efficient maintenance operations
  • high resident satisfaction
Typical background
3+ years of maintenance experience

Skills & requirements

Required

Property MaintenanceHVAC Systems ManagementBudget ManagementContractor Coordination

Preferred

Supervisory Experience

Stack & domain

ElectricalPlumbingCarpentryAppliance RepairPaintingHVACEPA CertificationCPO Certification

About the role

Original posting from Van Metre Companies via Greenhouse

At Van Metre, we believe that each employee contributes directly to our growth, success and culture, and are seeking a candidate who loves to challenge themselves and work with others to fulfill this role. Van Metre has a Service Manager position available at our Landings at Hard Scrabble Apartments in Columbia, SC!

The Landings at Hard Scrabble will consist of 288 garden style residential units once construction is complete. The Service Manager will manage a staff of one Maintenance Technician. In this role, you will be responsible, under the direction of the Property Manager and Director of Facilities, for the overall management of the apartment complex and all areas related to the day‐to‐day maintenance operations of the residential community. 

Essential duties include but are not limited to:

Manage maintenance team member(s)

Electrical, plumbing, carpentry, appliance repair and painting

Organize and Manage the different programs required by State and Federal Jurisdictions

Meet with and direct contractors as needed

Work closely with the Property Manager to ensure all areas of the property are maintained to the Van Metre standards.

Manage the facility side of the budget.

Repair and treat structures such as showers, sinks, appliances, doors/cabinets, walls and building exteriors

Keep informed of pending vacant units and schedule all the vendors for the make ready process.

Manage the daily flow of service requests.

Submit the required weekly reports to the corporate office

Have a working knowledge of HVAC systems and be able to maintain, repair and replace HVAC systems

Responsible for managing and carrying out 24 hour emergency maintenance schedule

Schedule and complete preventative maintenance program

Coordinate special projects as directed

Requirements:

Service Manager must maintain a professional and courteous manner with residents, visitors, contractors and fellow employees. Service Manager must have the necessary skills to effectively complete tasks outlined above. One must have the ability to follow oral and written instructions and be able to maintain effective and cooperative working relationships.

Education/Qualifications:

3+ years' of maintenance experience or valid training

Prior supervisory experience required

EPA Certification required

CPO Certification required 

Strong understanding of appliance, electrical and plumbing repair

Basic knowledge of HVAC and electrical circuitry

Current on OSHA, building and safety standards

Provide own basic tools and be knowledgeable and skilled in the safe use and maintenance of tools

Valid drivers’ license

Some weekend work is required.

Compensation and Benefits information: Van Metre offers excellent benefits, and a work environment that fosters and rewards excellence. We also promote work/life balance, including a robust Employee Wellness Program.  We encourage employees to make full use of vacation and other company-paid leave to refresh their bodies and minds.

Salary: $26.44 - $31.25 per hour (Pay is commensurate with experience, education, training, and skills)

Annual Bonus Potential

Renewal and Leasing Commissions

Paid Time Off: 11 paid holidays; 10 vacation days, 10 sick days, Two Volunteer Days off, Two Personal Days, Winter Break, Day off for Annual Physical, Day off for your Birthday; comprehensive parental and bonding leave

Retirement Planning: Company Matched 401(k) Retirement Savings Plan; access to retirement planning coaches

Wellness: Annual Wellness Reimbursement of up to $900; Free and unlimited access to TaskHuman Wellness App for yourself and your family members.

Professional Development: tuition reimbursement; company paid certifications, memberships, and licensures; mentoring programs; growth paths; regular performance evaluations and training opportunities

Discounts: Rental and Van Metre Home purchase discounts; employee discount through Walker Title Company, Employee discount through Walker Title Company

Van Metre Core Values

Integrity; Ownership; Respect and Dignity; Diversity and Inclusion; Teamwork; Community; Work/Life Balance                                                          

Van Metre Mission Statement

The mission of Van Metre Companies is to build and continually improve upon the storied reputation, earned over the years since the Company’s founding in 1955, of providing top quality homes, investment properties and services to our customers and clients. The Company’s emphasis on integrity, professionalism and philanthropy ingrained by our founder Albert G. Van Metre, Sr. has garnered trust and respect in the Washington, D.C. area and beyond. It is critical to our future that we maintain that reputation and assure that Van Metre Companies continues to excel in real estate development and construction and in the management of apartment, retail and office investment properties, as well as in the provision of mortgage and related services. It is the task of our dedicated, energetic, and involved professionals to advance our ability to set the benchmark for luxury living and refined commercial development. The capstone of our mission is to make the “Van Metre” signature an icon for elegant residential communities, and industry leading condominium and apartment communities, as well as Class A neighborhood retail centers and office developments.

Source: Van Metre Companies careers (Greenhouse)

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