Service Manager (Aldon at Keys Crossing Apartments)

Van Metre Companies
Greenville, SC
On-siteCareer-pivot friendly

Who this role is best for

Geared toward candidates with supervisory experience and hands-on maintenance skills, comfortable with managing both team and vendor relationships in a residential property setting.

Best fit for

  • Candidates with prior supervisory experience and a background in residential maintenance operations
    — “Prior supervisory experience”
  • Individuals who can balance technical maintenance tasks with administrative and coordination responsibilities
    — “Manage the facility side of the budget”
  • Professionals who are adept at managing multiple responsibilities and maintaining compliance with state and federal regulations
    — “Organize and Manage the different programs required by State and Federal Jurisdictions”

Things to consider

  • Weekend work is a mandatory requirement, which may impact work-life balance expectations
    — “Weekend work is required.”
  • The role requires carrying own basic tools, which is a financial and logistical consideration
    — “Provide own basic tools and be knowledgeable and skilled in the safe use and maintenance of tools”

How to stand out

  • Highlight your experience managing small teams and coordinating vendors in your resume and interview responses
    — “Manage maintenance team of two staff members”
  • Demonstrate your ability to handle both emergency and routine maintenance tasks efficiently
    — “Responsible for managing and carrying out 24 hour emergency maintenance schedule”
  • Emphasize your knowledge of OSHA, building, and safety standards in your application materials
    — “Current on OSHA, building and safety standards”
  • Showcase your understanding of HVAC systems and your ability to perform repairs and replacements
    — “Have a working knowledge of HVAC systems and be able to maintain, repair and replace HVAC systems”
  • Include examples of how you've scheduled and completed preventative maintenance programs in your resume
    — “Schedule and complete preventative maintenance program”
Pace · SteadyCollaboration · MediumAutonomy · MediumDecision Impact · Team

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • managing maintenance team
  • ensuring property maintenance to standards
  • managing facility budget
  • coordinating with property manager
  • handling emergency maintenance
Typical background
3+ years of maintenance experiencesupervisory experience

Skills & requirements

Required

Property ManagementMaintenance OperationsHVAC SystemsPlumbingElectricalCarpentryAppliance RepairPaintingBudget ManagementEmergency MaintenancePreventative MaintenanceContractor ManagementOSHA StandardsSafety Standards

Preferred

Supervisory ExperienceEPA CertificationCPO CertificationHVAC Maintenance And RepairElectrical CircuitryOSHA ComplianceBuilding Standards

Stack & domain

Maintenance ManagementElectricalPlumbingCarpentryAppliance RepairPaintingHVACOSHABuilding And Safety StandardsTools UsageProblem-solvingTeamworkCommunicationCustomer ServiceEPACPOProperty ManagementApartment MaintenanceResidential Facilities

About the role

Original posting from Van Metre Companies via Greenhouse

At Van Metre, we believe that each employee contributes directly to our growth, success and culture, and are seeking a candidate who loves to challenge themselves and work with others to fulfill this role. Van Metre has a Service Manager position available to work on site at Aldon at Keys Crossing located in Greenville, SC!

Aldon at Keys Crossing consists of 241 residential units. The Service Manager will manage one Maintenance Technician. In this role, you will be responsible, under the direction of the Property Manager and Director of Facilities, for the overall management of the apartment complex and all areas related to the day‐to‐day maintenance operations of the residential community. 

Essential duties include but are not limited to:

Manage maintenance team of two staff members

Electrical, plumbing, carpentry, appliance repair and painting

Organize and Manage the different programs required by State and Federal Jurisdictions

Meet with and direct contractors as needed

Work closely with the Property Manager to ensure all areas of the property are maintained to the Van Metre standards.

Manage the facility side of the budget.

Repair and treat structures such as showers, sinks, appliances, doors/cabinets, walls and building exteriors

Keep informed of pending vacant units and schedule all the vendors for the make ready process.

Manage the daily flow of service requests.

Submit the required weekly reports to the corporate office

Have a working knowledge of HVAC systems and be able to maintain, repair and replace HVAC systems

Responsible for managing and carrying out 24 hour emergency maintenance schedule

Schedule and complete preventative maintenance program

Coordinate special projects as directed

Requirements:

Service Manager must maintain a professional and courteous manner with residents, visitors, contractors and fellow employees. Service Manager must have the necessary skills to effectively complete tasks outlined above. One must have the ability to follow oral and written instructions and be able to maintain effective and cooperative working relationships.

Education/Qualifications:

3+ years' of maintenance experience or valid training

Prior supervisory experience 

EPA required

CPO required 

Strong understanding of appliance, electrical and plumbing repair

Basic knowledge of HVAC and electrical circuitry

Current on OSHA, building and safety standards

Provide own basic tools and be knowledgeable and skilled in the safe use and maintenance of tools

Valid drivers’ license

Weekend work is required.

Compensation and Benefits information: Van Metre offers excellent benefits, and a work environment that fosters and rewards excellence. We also promote work/life balance, including a robust Employee Wellness Program.  We encourage employees to make full use of vacation and other company-paid leave to refresh their bodies and minds.

Salary: $33.00-$35.00 per hour (Pay is commensurate with experience, education, training, and skills)

Annual Bonus Potential, Renewal Commissions

Paid Time Off: 11 paid holidays; 10 vacation days, 10 sick days, Two Volunteer Days off, Two Personal Days, Winter Break, Day off for Annual Physical, Day off for your Birthday; comprehensive parental and bonding leave

Insurance Benefits: Medical and Dental Coverage through Cigna; Vision Coverage through EyeMed; Life, AD&D, Disability Insurance; Flexible Spending Account

Retirement Planning: Company Matched 401(k) Retirement Savings Plan; access to retirement planning coaches

Wellness: Annual Wellness Reimbursement of up to $900

Professional Development: Tuition Reimbursement; company paid certifications, memberships, and licensures; mentoring programs; growth paths; regular performance evaluations and training opportunities

Discounts: Rental and Van Metre Home purchase discounts; employee discount through Walker Title Company; employee discount through Intercoastal Mortgage

Van Metre Core Values

Integrity; Ownership; Respect and Dignity; Diversity and Inclusion; Teamwork; Community; Work/Life Balance                                                          

Van Metre Mission Statement

The mission of Van Metre Companies is to build and continually improve upon the storied reputation, earned over the years since the Company’s founding in 1955, of providing top quality homes, investment properties and services to our customers and clients. The Company’s emphasis on integrity, professionalism and philanthropy ingrained by our founder Albert G. Van Metre, Sr. has garnered trust and respect in the Washington, D.C. area and beyond. It is critical to our future that we maintain that reputation and assure that Van Metre Companies continues to excel in real estate development and construction and in the management of apartment, retail and office investment properties, as well as in the provision of mortgage and related services. It is the task of our dedicated, energetic, and involved professionals to advance our ability to set the benchmark for luxury living and refined commercial development. The capstone of our mission is to make the “Van Metre” signature an icon for elegant residential communities, and industry leading condominium and apartment communities, as well as Class A neighborhood retail centers and office developments.

Source: Van Metre Companies careers (Greenhouse)

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