Service Manager (Lake's Edge)

Van Metre Companies
Greensboro, NC
On-site

Who this role is best for

Strong fit for maintenance professionals who manage teams and coordinate multi-jurisdictional programs, with a focus on residential property upkeep in Greensboro, NC.

Best fit for

  • Candidates with supervisory experience and hands-on maintenance expertise in residential settings
    — “Prior supervisory experience highly preferred”
  • Individuals with EPA/CFC and CPO certifications who understand appliance and plumbing repair
    — “EPA/CFC Certification required; CPO Certification required”
  • Professionals who can handle 24-hour emergency maintenance and coordinate vendors for make-ready processes
    — “Responsible for managing and carrying out 24 hour emergency maintenance schedule”

Things to consider

  • Some weekend work is required, which may impact personal time and availability
    — “Some weekend work is required”
  • Candidates must provide their own basic tools and be skilled in their safe use
    — “Provide own basic tools and be knowledgeable and skilled in the safe use and maintenance of tools”

How to stand out

  • Highlight experience managing maintenance teams and coordinating contractors in your resume and interviews
    — “Manage maintenance team member; Meet with and direct contractors as needed”
  • Emphasize your knowledge of HVAC systems and ability to perform repairs and replacements
    — “Have a working knowledge of HVAC systems and be able to maintain, repair and replace HVAC systems”
  • Showcase your ability to organize and manage programs required by State and Federal Jurisdictions
    — “Organize and Manage the different programs required by State and Federal Jurisdictions”
  • Demonstrate your ability to maintain effective working relationships with residents and vendors
    — “must maintain a professional and courteous manner with residents, visitors, contractors and fellow employees”
Pace · SteadyCollaboration · MediumAutonomy · MediumDecision Impact · Team

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • Manage maintenance team member
  • Electrical, plumbing, carpentry, appliance repair and painting
  • Organize and Manage the different programs required by State and Federal Jurisdictions
  • Meet with and direct contractors as needed
  • Work closely with the Property Manager to ensure all areas of the property are maintained to the Van Metre standards
Typical background
3+ years of maintenance experience or valid training

Skills & requirements

Required

3+ Years Of Maintenance Experience Or Valid TrainingEpa/cfc CertificationCPO CertificationStrong Understanding Of Appliance, Electrical And Plumbing RepairBasic Knowledge Of HVAC And Electrical CircuitryCurrent On Osha, Building And Safety StandardsAbility To Follow Oral And Written InstructionsMaintain Effective And Cooperative Working Relationships

Preferred

Prior Supervisory Experience

Stack & domain

ElectricalPlumbingCarpentryAppliance RepairPaintingHVAC SystemsCommunicationEpa/cfc CertificationCPO Certification

About the role

Original posting from Van Metre Companies via Greenhouse

At Van Metre, we believe that each employee contributes directly to our growth, success and culture, and are seeking a candidate who loves to challenge themselves and work with others to fulfill this role. Van Metre has a Service Manager position available at our Lake's Edge Apartments in Greensboro, NC!

Lake's Edge Apartments will consist of 168 garden style residential units once construction is complete. The Service Manager will manage a staff of one Maintenance Technician. In this role, you will be responsible, under the direction of the Property Manager and Director of Facilities, for the overall management of the apartment complex and all areas related to the day‐to‐day maintenance operations of the residential community. 

Essential duties include but are not limited to:

Manage maintenance team member

Electrical, plumbing, carpentry, appliance repair and painting

Organize and Manage the different programs required by State and Federal Jurisdictions

Meet with and direct contractors as needed

Work closely with the Property Manager to ensure all areas of the property are maintained to the Van Metre standards.

Manage the facility side of the budget.

Repair and treat structures such as showers, sinks, appliances, doors/cabinets, walls and building exteriors

Keep informed of pending vacant units and schedule all the vendors for the make ready process.

Manage the daily flow of service requests.

Submit the required weekly reports to the corporate office

Have a working knowledge of HVAC systems and be able to maintain, repair and replace HVAC systems

Responsible for managing and carrying out 24 hour emergency maintenance schedule

Schedule and complete preventative maintenance program

Coordinate special projects as directed

Requirements:

Service Manager must maintain a professional and courteous manner with residents, visitors, contractors and fellow employees. Service Manager must have the necessary skills to effectively complete tasks outlined above. One must have the ability to follow oral and written instructions and be able to maintain effective and cooperative working relationships.

Education/Qualifications:

3+ years' of maintenance experience or valid training

Prior supervisory experience highly preferred 

EPA/CFC Certification required

CPO Certification required 

Strong understanding of appliance, electrical and plumbing repair

Basic knowledge of HVAC and electrical circuitry

Current on OSHA, building and safety standards

Provide own basic tools and be knowledgeable and skilled in the safe use and maintenance of tools

Valid drivers’ license

Some weekend work is required.

Compensation and Benefits information: Van Metre offers excellent benefits, and a work environment that fosters and rewards excellence. We also promote work/life balance, including a robust Employee Wellness Program.  We encourage employees to make full use of vacation and other company-paid leave to refresh their bodies and minds.

Salary: $30.00 - $32.00 per hour (Pay is commensurate with experience, education, training, and skills)

Annual Bonus Potential: $5,000 paid quarterly

Renewal and Leasing Commissions

Paid Time Off: 11 paid holidays; 10 vacation days, 10 sick days, Two Volunteer Days off, Two Personal Days, Winter Break, Day off for Annual Physical, Day off for your Birthday; comprehensive parental and bonding leave

Retirement Planning: Company Matched 401(k) Retirement Savings Plan; access to retirement planning coaches

Wellness: Annual Wellness Reimbursement of up to $900; Free and unlimited access to TaskHuman Wellness App for yourself and your family members.

Professional Development: tuition reimbursement; company paid certifications, memberships, and licensures; mentoring programs; growth paths; regular performance evaluations and training opportunities

Discounts: Rental and Van Metre Home purchase discounts; employee discount through Walker Title Company, Employee discount through Walker Title Company

Van Metre Core Values

Integrity; Ownership; Respect and Dignity; Diversity and Inclusion; Teamwork; Community; Work/Life Balance                                                          

Van Metre Mission Statement

The mission of Van Metre Companies is to build and continually improve upon the storied reputation, earned over the years since the Company’s founding in 1955, of providing top quality homes, investment properties and services to our customers and clients. The Company’s emphasis on integrity, professionalism and philanthropy ingrained by our founder Albert G. Van Metre, Sr. has garnered trust and respect in the Washington, D.C. area and beyond. It is critical to our future that we maintain that reputation and assure that Van Metre Companies continues to excel in real estate development and construction and in the management of apartment, retail and office investment properties, as well as in the provision of mortgage and related services. It is the task of our dedicated, energetic, and involved professionals to advance our ability to set the benchmark for luxury living and refined commercial development. The capstone of our mission is to make the “Van Metre” signature an icon for elegant residential communities, and industry leading condominium and apartment communities, as well as Class A neighborhood retail centers and office developments.

Source: Van Metre Companies careers (Greenhouse)

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