Temporary Game Support Representative

Hasbro
Renton, WA
On-siteCareer-pivot friendly

Who this role is best for

Best suited to customer service professionals with product knowledge working in the gaming and entertainment domain.

Best fit for

  • Candidates with a background in customer service and a keen interest in gaming products
    — “2+ years experience working in customer service”
  • Individuals who can synthesize customer feedback to improve processes
    — “Initiative to investigate issues and provide recommendations for updates to procedures and policy”

Things to consider

  • This role is temporary and requires a W2 contract through Workwell, not direct employment with Hasbro
    — “you will be employed by Workwell as a W2 employee and will not be an employee of Wizards or Hasbro”
  • The position is based in Renton, Washington, requiring in-person presence at headquarters
    — “This frontline role is located at our headquarters in Renton, Washington”
  • Benefits are limited to those provided by Workwell, not Hasbro or Wizards of the Coast
    — “Please refer to the benefits listed above for Contingent Workers payrolled through Workwell”

How to stand out

  • Highlight experience with CRM systems and proactive problem-solving in your resume and interview responses
    — “Experience with CRM systems, inventory management, and Microsoft Office”
  • Demonstrate familiarity with evolving product catalogs and their significance to users
    — “Ability to stay familiar with an evolving catalog of products and understand what is meaningful to customers”
  • Emphasize clear communication skills for both internal and external stakeholders
    — “Ability to craft clear, customer-facing and internal communications”
  • Demonstrate comfort with temporary assignments and W2 employment through staffing agencies
    — “this is a temporary assignment through an external staffing agency”
Pace · SteadyCollaboration · MediumAutonomy · MediumDecision Impact · Individual

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • providing excellent customer service
  • processing orders for shipping
  • identifying customer concerns
Typical background
2+ years experience in customer servicefamiliarity with CRM systems

Skills & requirements

Required

Customer ServiceProduct FamiliarityCRM SystemsInventory ManagementMicrosoft Office

Preferred

ZendeskMicrosoft TeamsConfluence

Stack & domain

Customer ServiceCRM SystemsInventory ManagementMicrosoft OfficeZendeskMicrosoft TeamsConfluenceCommunicationProblem-solvingTeamworkCustomer SatisfactionProduct KnowledgeInitiativeAdaptabilityAttention To DetailCustomer SupportProduct ReplacementOrder ProcessingInternational Shipping

About the role

Original posting from Hasbro via Greenhouse

We take play seriously. We’re looking for curious adventurers ready to find their party, fueled by imagination and drive to build what’s never been built before. At Hasbro and Wizards of the Coast, you’ll collaborate with passionate teams to reimagine our iconic brands and create experiences that spark joy, connection, and community through the magic of play. This is your chance to shape legendary play that lasts a lifetime.

At Wizards of the Coast, we connect people around the world through play and imagination. From our genre-defining games like Magic: The Gathering® and Dungeons & Dragons® to our growing multiverse, we continue to innovate and build new ways to foster friendship and connection. That’s where you come in!

We are seeking a Game Support Representative (Product Replacement) who loves our products and is passionate about customer service! They will represent our brands by interacting directly with our customers as well as processing and shipping products to consumers. This frontline role is located at our headquarters in Renton, Washington.

What You’ll Do as a Game Support Representative:

Provide excellent customer service via email through our CRM.

Leverage public-facing communications about products we release, and products released via partners.

Identify customer concerns and validate customer requests for replacement product while improving customer sentiment after a poor product experience.

Process orders for shipping, both domestic and international.

Use the tools and guides provided to find, fix, and tackle problems — and know when it’s time to raise an issue to the next level.

What You’ll Bring:

Customer Service: 2+ years experience working in customer service. Accustomed to working in a fast-paced environment with a sophisticated understanding of customer service principles, skills, processes and techniques.

Ability to craft clear, customer-facing and internal communications.

Initiative to investigate issues and provide recommendations for updates to procedures and policy.

Product Familiarity: Ability to stay familiar with an evolving catalog of products and understand what is meaningful to customers.

Experience with CRM systems, inventory management, and Microsoft Office. Familiarity with Zendesk, Microsoft Teams, and Confluence a plus.

The position requires a High School Diploma or equivalent experience.

Please note that this is a temporary assignment through an external staffing agency. If you are selected for this assignment, you will be employed by Workwell as a W2 employee and will not be an employee of Wizards or Hasbro.

Employment Type: Temporary Assignment

Location: Renton, Washington

Duration: 1 year

Compensation Rate, Currency USD:

Hourly Pay Rate: $21.65

In compliance with local law, we are disclosing the hourly pay rate for this role.

Workwell US Benefits: Workwell offers temporary workers in the United States medical, dental, and vision coverage, as well as paid time off, holiday pay, a health savings account, an employee assistance program, a 401(k) retirement plan, and paid sick leave. Paid sick leave may vary by location.

Please note that benefits listed below are for full time employees only, please refer to the benefits listed above for Contingent Workers payrolled through Workwell.

Employees may be eligible for annual and long-term incentives as part of their overall compensation package, depending on role, location, and eligibility. Benefits and programs may include:

Health & Wellness

Time Off to Recharge

Financial Well-being

Life & Family Support

Volunteer and Community Initiatives

Learning & Development 

Exclusive Perks

Please review our Applicant Privacy Notice to learn how we collect, use, and protect your personal information in connection with the application process. 

Source: Hasbro careers (Greenhouse)

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