Customer Care Specialist - French Market

Amenitiz
Barcelona, Spain
On-siteCareer-pivot friendly

Who this role is best for

Geared toward multilingual support professionals comfortable with technical troubleshooting, this role emphasizes structured problem-solving and cross-functional collaboration in a Barcelona-based setting.

Best fit for

  • Individuals who can balance autonomy with team collaboration and adapt communication styles to diverse customer profiles
    — “Comfortable working autonomously while collaborating effectively across teams”
  • Candidates who thrive in a customer-centric environment and enjoy proactive problem-solving and knowledge-sharing
    — “Guide customers through the platform, building their product knowledge and reducing dependency on reactive support”

Things to consider

  • The role requires fluency in French and strong English, with Spanish being a non-mandatory but valued skill
    — “Native French speaker with strong written and verbal English”
  • There is a clear expectation to manage multiple open cases with consistent follow-through and quality
    — “Organised and proactive, with the ability to manage multiple open cases without losing quality or follow-through”
  • The role involves cross-functional collaboration, which may require flexibility in working with non-support teams
    — “Collaborate cross-functionally with Product, Engineering, and Customer Success to resolve complex cases”

How to stand out

  • Highlight experience in training or guiding customers on digital platforms in your resume and interview responses
    — “Guide customers through the platform, building their product knowledge”
  • Emphasize your ability to diagnose and resolve technical issues independently and efficiently
    — “Diagnose and resolve technical issues with a structured, efficient approach”
  • Showcase your proactive approach to identifying and addressing recurring customer issues
    — “Monitor customer feedback to identify recurring issues and surface opportunities to improve support processes”
  • Demonstrate your adaptability in communication styles by providing specific examples from your past work
    — “Listen actively and adapt your communication style to each customer's profile and level of technical familiarity”
  • Mention your ability to stay current with product updates and deliver accurate guidance
    — “Stay current on new features and product updates to ensure customers always receive accurate, relevant guidance”
Pace · Fast PacedCollaboration · MediumAutonomy · MediumDecision Impact · Individual

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • deliver high-quality support across chat, phone, and email
  • build strong relationships with customers
Typical background
customer-facing role experiencestrong customer orientation

Skills & requirements

Required

Customer SupportProblem-solvingCommunication

Preferred

Spanish

Stack & domain

Customer SupportProblem-solvingCommunicationProduct KnowledgeTechnical IssuesCollaborationCustomer EmpathyStructured Problem-solvingEmpathyOrganizationProactivityCustomer ServiceHotel Management

About the role

Original posting from Amenitiz via Ashby

About the role

As a Customer Care Specialist for the French Market at Amenitiz, you are the primary point of contact for our customers - independent hoteliers and property owners who rely on our platform to run their business day to day. Your role is to resolve issues efficiently, build product confidence, and ensure that every customer interaction leaves them better equipped to get value from Amenitiz.

This is a role for someone who combines genuine customer empathy with structured problem-solving. You are not just answering tickets - you are helping hoteliers become self-sufficient on a product that directly improves how they operate.

Your missions

  • Deliver high-quality support across chat, phone, and email, ensuring customers receive timely and effective assistance
  • Guide customers through the platform, building their product knowledge and reducing dependency on reactive support
  • Diagnose and resolve technical issues with a structured, efficient approach - escalating to Product and Engineering where needed
  • Build strong relationships with customers that contribute to satisfaction, loyalty, and long-term retention
  • Listen actively and adapt your communication style to each customer's profile and level of technical familiarity
  • Monitor customer feedback to identify recurring issues and surface opportunities to improve support processes
  • Collaborate cross-functionally with Product, Engineering, and Customer Success to resolve complex cases and close the feedback loop
  • Stay current on new features and product updates to ensure customers always receive accurate, relevant guidance

About you

  • Native French speaker with strong written and verbal English
  • Fluent in Spanish is a strong plus
  • Minimum one year of experience in a customer-facing role - chat, phone, or email support
  • Strong customer orientation with the ability to tailor communication to different profiles and situations
  • A natural problem-solver: structured in your approach, creative when needed, and calm under pressure
  • Empathetic and attentive - you listen to understand, not just to respond
  • Organised and proactive, with the ability to manage multiple open cases without losing quality or follow-through
  • Comfortable working autonomously while collaborating effectively across teams

Our offer

  • Competitive salary with performance-based incentives
  • Stock options with a progressive vesting schedule
  • Comprehensive health insurance
  • 25 days of holidays from day one, rising to 28 after your first year and 30 after two years
  • €10 a day for lunch through our virtual canteen, Kombo, every day you work from the office
  • Flexible benefits - save on meals, childcare, transportation, and training with our tailored remuneration options
  • On-demand salary access - no need to wait until the end of the month
  • Any book, purchased for you, plus access to a shared team library
  • An international team of 35+ nationalities based in one of Europe's leading tech hubs

#LI-LD1

Source: Amenitiz careers (Ashby)

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