Window and Door Service Technician

Renewal by Andersen Metro & Midwest
Savannah, GA
On-site

Who this role is best for

A natural match if you have hands-on experience with window and door installation and troubleshooting.

Best fit for

  • Candidates with hands-on experience in window and door installation and a background in customer service troubleshooting
    — “3-5 years of experience installing windows and doors”
  • Individuals who can handle physical labor and have strong communication skills for on-site client interactions
    — “Excellent communication skills with the ability to build quick rapport”
  • Professionals with tool proficiency and the ability to perform minor trim work both inside and outside
    — “Familiarity with and able to do some minor trim work around windows and patio doors both inside and out”

Things to consider

  • This role requires physical stamina and the ability to lift up to 100lbs unassisted
    — “Ability to lift up to 100lbs and climb a ladder unassisted”
  • The position demands a valid driver's license and access to a company vehicle for on-site visits
    — “Company vehicle, gas card and tools provided”

How to stand out

  • Highlight your experience with diagnosing water infiltration and interlock issues in your resume and interview responses
    — “Diagnose issues on windows and doors such as water infiltration, bowed panels, interlock issues etc.”
  • Emphasize your ability to deliver solutions that ensure customer satisfaction during service calls
    — “Ensure customer satisfaction while addressing problems”
  • Showcase your computer skills and any relevant software experience you have for job troubleshooting
    — “Good computer skills”
Pace · Fast PacedCollaboration · LowAutonomy · MediumDecision Impact · Individual

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • Resolved customer issues on-site
  • Ensured customer satisfaction
Typical background
Window and Door InstallationCustomer Service

Skills & requirements

Required

Window And Door InstallationTroubleshootingCustomer ServiceDiagnostics

Preferred

Minor Trim WorkComputer Skills

Stack & domain

Metal BrakeCaulkingMinor Trim WorkCustomer ServiceCommunicationWindowsDoors

About the role

Original posting from Renewal by Andersen Metro & Midwest via Greenhouse

Renewal by Andersen is the custom division of Andersen Windows. Founded in 1903, Andersen Windows has been the world’s largest and most recognized brand for exclusive window and door systems. Renewal by Andersen was founded with the objective of creating a different and better window and door replacement experience for homeowners.

Window Service Technician

Renewal by Andersen

Savannah, GA

Renewal by Andersen is the custom division of Andersen Windows. Founded in 1903, Andersen Windows has been the world’s largest and most recognized brand for exclusive window and door systems. Renewal by Andersen was founded with the objective of creating a different and better window and door replacement experience for homeowners. We are in search of a hardworking, self-motivated, and experienced individual who is looking for a full-time, year round opportunity to join Renewal by Andersen; the number one window manufacturer in the country.

Responsibilities:

  • Provide service performance and address warranty issues with windows and doors
  • Troubleshoot jobs by manually fixing issues on-site and assisting with customer needs
  • Ensure customer satisfaction while addressing problems
  • Replace defective parts and help customers when windows aren't working properly
  • Diagnose issues on windows and doors such as water infiltration, bowed panels, interlock issues etc. 

Qualifications:

  • 3-5 years of experience installing windows and doors
  • Custom window and door installation knowledge
  • Thorough experience with using a metal brake and caulking
  • Familiarity with and able to do some minor trim work around windows and patio doors both inside and out
  • Customer service experience with job troubleshooting as a key component
  • Good computer skills
  • A valid driver's license
  • Excellent communication skills with the ability to build quick rapport
  • Ability to lift up to 100lbs and climb a ladder unassisted

Compensation & Benefits:

  • Competitive starting hourly rate of $23-$25/hour
  • Company vehicle, gas card and tools provided
  • Full insurance package, including medical, dental, vision, and life insurance
  • 401(K) with company match percentage
  • Student loan repayment program and student tuition reimbursement program
  • Employee perks discount program
  • PTO, paid holidays, and floating holidays!

If this sounds like an exciting challenge to you, apply now! We are always looking for motivated talent to join our team. To apply, please email your resume to amcneil@windowsbyrba.com

DISCLAIMER:  The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification.  It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.

 Hourly Rate$23—$25 USD

DISCLAIMER:  The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification.  It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.

SMS terms: Windows, LLC offers you the option to engage in SMS text conversations about your job application. By participating, you also understand that message frequency may vary depending on the status of your job application, and that message and data rates may apply. Please consult your carrier for further information on applicable rates and fees. Carriers are not liable for delayed or undelivered messages. Reply STOP to cancel and HELP for help.

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Source: Renewal by Andersen Metro & Midwest careers (Greenhouse)

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