Window Service Technician

Renewal by Andersen Metro & Midwest
Macon, GA
On-siteCareer-pivot friendly

Who this role is best for

Experienced tradespeople with installation expertise and customer service acumen will find this hands-on role in the residential window and door industry.

Best fit for

  • Candidates with 3-5 years of window and door installation experience and a customer-centric mindset
    — “3-5 years of experience installing windows and doors”
  • Individuals comfortable with manual labor and physical tasks in residential settings
    — “Ability to lift up to 100lbs and climb a ladder unassisted”
  • Professionals who can diagnose and resolve technical issues with windows and doors on-site
    — “Diagnose issues on windows and doors such as water infiltration, bowed panels, interlock issues etc.”

Things to consider

  • Candidates must be prepared for direct customer interaction and troubleshooting
    — “Customer service experience with job troubleshooting as a key component”

How to stand out

  • Highlight experience with minor trim work and on-site problem-solving in your resume and interview responses
    — “Familiarity with and able to do some minor trim work around windows and patio doors both inside and out”
  • Emphasize your ability to build quick rapport with homeowners and ensure their satisfaction
    — “Ensure customer satisfaction while addressing problems”
  • Demonstrate your proficiency with tools like a metal brake and caulking in your application materials
    — “Thorough experience with using a metal brake and caulking”
Pace · SteadyCollaboration · LowAutonomy · MediumDecision Impact · Individual

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • Provide service performance and address warranty issues
  • Troubleshoot jobs on-site
  • Ensure customer satisfaction
  • Replace defective parts
  • Diagnose issues on windows and doors
Typical background
3-5 years of experience installing windows and doorsCustom window and door installation knowledge

Skills & requirements

Required

Window And Door InstallationTroubleshootingCustomer ServiceMetal Brake UsageCaulkingMinor Trim WorkComputer SkillsCommunication SkillsLiftingClimbing

Preferred

Student Loan Repayment ProgramTuition Reimbursement ProgramEmployee Perks Discount Program

Stack & domain

Window And Door InstallationMetal BrakeCaulkingMinor Trim WorkCustomer ServiceTroubleshootingDiagnosing IssuesWater InfiltrationBowed PanelsInterlock IssuesComputer SkillsCommunicationRapport BuildingLiftingClimbing LaddersWindow And Door Replacement

About the role

Original posting from Renewal by Andersen Metro & Midwest via Greenhouse

Renewal by Andersen is the custom division of Andersen Windows. Founded in 1903, Andersen Windows has been the world’s largest and most recognized brand for exclusive window and door systems. Renewal by Andersen was founded with the objective of creating a different and better window and door replacement experience for homeowners.

Responsibilities:

  • Provide service performance and address warranty issues with windows and doors
  • Troubleshoot jobs by manually fixing issues on-site and assisting with customer needs
  • Ensure customer satisfaction while addressing problems
  • Replace defective parts and help customers when windows aren't working properly
  • Diagnose issues on windows and doors such as water infiltration, bowed panels, interlock issues etc. 

Qualifications:

  • 3-5 years of experience installing windows and doors
  • Custom window and door installation knowledge
  • Thorough experience with using a metal brake and caulking
  • Familiarity with and able to do some minor trim work around windows and patio doors both inside and out
  • Customer service experience with job troubleshooting as a key component
  • Good computer skills
  • A valid driver's license
  • Excellent communication skills with the ability to build quick rapport
  • Ability to lift up to 100lbs and climb a ladder unassisted

Compensation & Benefits:

  • Competitive starting hourly rate of $23-$25/hour
  • Company vehicle, gas card and tools provided
  • Full insurance package, including medical, dental, vision, and life insurance
  • 401(K) with company match percentage
  • Student loan repayment program and student tuition reimbursement program
  • Employee perks discount program
  • PTO, paid holidays, and floating holidays!

If this sounds like an exciting challenge to you, apply now! We are always looking for motivated talent to join our team. To apply, please email your resume to khayes@windowsbyrba.com. 

Hourly Rate$23—$25 USD

DISCLAIMER:  The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification.  It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.

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Source: Renewal by Andersen Metro & Midwest careers (Greenhouse)

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