Service Manager (Piedmont Raleigh Apartments)

Van Metre Companies
Raleigh, NC
On-siteCareer-pivot friendly

Who this role is best for

Aimed at mid-level to senior maintenance professionals with supervisory experience who can manage on-site operations and coordinate with contractors.

Best fit for

  • Candidates with supervisory experience and technical expertise in electrical, plumbing, and HVAC systems
    — “Prior supervisory experience”
  • Individuals who can balance budget management with hands-on maintenance tasks
    — “Manage the facility side of the budget”
  • Professionals comfortable working weekends and managing 24-hour emergency schedules
    — “Weekend work is required”

Things to consider

  • The role requires a valid driver’s license and personal tools for on-site work
    — “Provide own basic tools and be knowledgeable and skilled in the safe use and maintenance of tools”
  • Bilingual skills in English and Spanish are preferred, which may influence hiring decisions
    — “Bilingual in English & Spanish preferred”

How to stand out

  • Highlight experience managing small teams and coordinating with contractors on your resume
    — “Manage maintenance team of three staff members”
  • Emphasize your knowledge of OSHA, building and safety standards in your interview responses
    — “Current on OSHA, building and safety standards”
  • Demonstrate your ability to handle emergency maintenance and organize service requests
    — “Responsible for managing and carrying out 24 hour emergency maintenance schedule”
  • Showcase your experience with EPA and CPO certifications during your application
    — “EPA Certification required”
  • Demonstrate your ability to manage and execute preventative maintenance programs
    — “Schedule and complete preventative maintenance program”
Pace · SteadyCollaboration · MediumAutonomy · MediumDecision Impact · Team

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • Managed maintenance team effectively
  • Ensured property maintenance to high standards
Typical background
3+ years of maintenance experienceSupervisory experience

Skills & requirements

Required

Maintenance ManagementElectrical And Plumbing RepairAppliance RepairPaintingHVAC MaintenanceBudget ManagementContractor ManagementEmergency Maintenance

Preferred

Spanish

Stack & domain

Maintenance ManagementElectricalPlumbingCarpentryAppliance RepairPaintingHVACBudget ManagementContract ManagementEmergency MaintenancePreventative MaintenanceSpanishLeadershipCommunicationProblem SolvingTeamworkAttention To DetailTime ManagementEPACPOReal EstateProperty ManagementMaintenanceCustomer Service

About the role

Original posting from Van Metre Companies via Greenhouse

At Van Metre, we believe that each employee contributes directly to our growth, success and culture, and are seeking a candidate who loves to challenge themselves and work with others to fulfill this role. Van Metre has a Service Manager position available to work on site at The Piedmont Raleigh Apartments, located in Raleigh, NC!

The Piedmont Raleigh Apartments consists of 382 mid-rise residential units. In this role, you will be responsible, under the direction of the Property Manager and Director of Facilities, for the overall management of the apartment complex and all areas related to the day‐to‐day maintenance operations of the residential community. 

Essential duties include but are not limited to:

Manage maintenance team of three staff members

Electrical, plumbing, carpentry, appliance repair and painting

Organize and manage the different programs required by State and Federal Jurisdictions

Meet with and direct contractors as needed

Work closely with the Property Manager to ensure all areas of the property are maintained to the Van Metre standards

Manage the facility side of the budget

Repair and treat structures such as showers, sinks, appliances, doors/cabinets, walls and building exteriors

Keep informed of pending vacant units and schedule all the vendors for the make ready process

Manage the daily flow of service requests

Submit the required weekly reports to the corporate office

Have a working knowledge of HVAC systems and be able to maintain, repair and replace HVAC systems

Responsible for managing and carrying out 24 hour emergency maintenance schedule

Schedule and complete preventative maintenance program

Coordinate special projects as directed

Requirements:

Service Manager must maintain a professional and courteous manner with residents, visitors, contractors and fellow employees. Service Manager must have the necessary skills to effectively complete tasks outlined above. One must have the ability to follow oral and written instructions and be able to maintain effective and cooperative working relationships.

Education/Qualifications:

3+ years' of maintenance experience or valid training

Prior supervisory experience 

EPA Certification required

CPO Certification required 

Bilingual in English & Spanish preferred 

Strong understanding of appliance, electrical and plumbing repair

Current on OSHA, building and safety standards

Provide own basic tools and be knowledgeable and skilled in the safe use and maintenance of tools

Valid drivers’ license

Weekend work is required.

Compensation and Benefits information: Van Metre offers excellent benefits, and a work environment that fosters and rewards excellence. We also promote work/life balance, including a robust Employee Wellness Program.  We encourage employees to make full use of vacation and other company-paid leave to refresh their bodies and minds.

Salary: $31.00-$35.00 per hour (Pay is commensurate with experience, education, training, and skills)

Annual Bonus Potential: $5,000 annually, paid quarterly

Renewal and Survey Commissions

Paid Time Off: 11 paid holidays; 10 vacation days, 10 sick days, Two Volunteer Days off, Two Personal Days, Day off for Annual Physical, Day off for your Birthday; Comprehensive Parental and Bonding Leave

Insurance Benefits: Medical and Dental Coverage through Cigna; Vision Coverage through EyeMed; Life, AD&D, Disability Insurance; Flexible Spending Account

Retirement Planning: Company Matched 401(k) Retirement Savings Plan; access to retirement planning coaches

Wellness: Annual Wellness Reimbursement of up to $900

Professional Development: Tuition Reimbursement; company paid certifications, memberships, and licensures; mentoring programs; growth paths; regular performance evaluations and training opportunities

Discounts: Rental and Van Metre Home purchase discounts; employee discount through Walker Title Company; employee discount through Intercoastal Mortgage

Van Metre Core Values

Integrity; Ownership; Respect and Dignity; Diversity and Inclusion; Teamwork; Community; Work/Life Balance                                                          

Van Metre Mission Statement

The mission of Van Metre Companies is to build and continually improve upon the storied reputation, earned over the years since the Company’s founding in 1955, of providing top quality homes, investment properties and services to our customers and clients. The Company’s emphasis on integrity, professionalism and philanthropy ingrained by our founder Albert G. Van Metre, Sr. has garnered trust and respect in the Washington, D.C. area and beyond. It is critical to our future that we maintain that reputation and assure that Van Metre Companies continues to excel in real estate development and construction and in the management of apartment, retail and office investment properties, as well as in the provision of mortgage and related services. It is the task of our dedicated, energetic, and involved professionals to advance our ability to set the benchmark for luxury living and refined commercial development. The capstone of our mission is to make the “Van Metre” signature an icon for elegant residential communities, and industry leading condominium and apartment communities, as well as Class A neighborhood retail centers and office developments.

Source: Van Metre Companies careers (Greenhouse)

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